Shark Vacuum UK Reviews 

Avoid
Let down by poor support and maintenance design.

My 9 yr old shark lift away finally died. As I’d been so happy with my Shark over the years, I opted for a new Shark anti hair wrap Porsche green lift away. When I went to use the vacuum , I was not at all impressed - it is very plastic, poor quality, difficult to manoeuvre and flattens my carpet. If I could return I would. It is a complete waste of money and I feel that I’ll need to buy another vacuum which will never be another Shark.

The sad decline. Having posted a 5 star review on here over a year ago, with excellent customer support...they have now lost my custom. Vacuum gone faulty, lengthy process to contact help, support, they put you in a six hour phoneback queue andhaving waited 2 days no response. From brilliant customer support, the best arund....to diabolical. Notbeing buying shark vacuum cleaner or any shark product again....you dont value customers. Poor service.

We've had a shark hoover for 10 years and replaced it as it was not working as it should, reasonably happy with it

New Shark, after 2 weeks the switch stopped working on hard floor setting. Its taken 3 weeks to just get Shark to acknowledge that there's a fault.
Quality has dropped both on their products and customer service.

Do not buy a Shark vacuum cleaner. The quality is poor so it will break and you will be forced to buy an expensive replacement part for their obscenel long, ever growing, list of models from their website because of their anti-repair, hostile to consumer design choices.

This company is a perfect example of one that creates low quality disposable e-waste fair that is designed to break, be hard to repair and make you buy another product.

DO NOT WASTE YOUR MONEY ON SHARK ROBOT VACUUMS!!
I have two different shark robots, both with the self-emptying feature. I also have two Eufy robot vacuums (on different floors of the house so I don't have to constantly carry them up and down stairs...) The difference in quality of vacuum/cleaning experience is dramatic! The sharks (both under two years old) barely charge, barely clean and barely work. Meanwhile, my six year old Eufys still work like new. After having an error code of "brush is stuck" for no apparent reason, now my shark vacuum won't work at all. There's no way to "fix" the issue and shark "customer service" is non-existent. They won't help with a reboot code (which I'm sure is available) and simply want me to trash my barely-out-of-warranty device and purchase another crappy shark vacuum... Really? That's the only thing that can be done? Why would I want to invest in another device that dies shortly after warranty and has to be replaced? Do yourself a favor and BUY ANYTHING BESIDES A SHARK ROBOT VACUUM. THEY ARE TERRIBLE!

Edited to add that not only do my Eufys all-around work better, they take a lickin' and keep on tickin'! I was just using my six year old Eufy today and it fell down 13 stairs (a first-due to my sensor being dirty). I picked it up from the bottom of the stairs, placed it back on the floor previously being cleaned and hit "start" and OFF IT WENT! Not a single hiccup after a 13 stair tumble...

Bought a Shark 12400 cordless vacuum
No instructions on how to remove the dust box. Found out how by accident while pressing one of the catches.
Instructions very poor quality. Vacuum works ok but not over impressed.

BRILLIANT COMPANY. AFTER SMALL FAULT ON HOVER. SMALL VIDEO CALL THAT WAS VERY HELPFUL THEY REPLACED PART NEXT DAY PART WAS REPLACED. FOR FREE AND DELIVERED IN LESS THAN 20 HOURS.. 5 STARS ALL ROUND...THE CUSTOMER SEVICE IS 10 OUT OF 10

We bought a vacuum- DuoClean Powered 'lift away' with anti-hair wrap technology just over 5 years ago, and it has been brilliant!!
But recently we have had problems with the brush head and the rollers started but then stopped, and a bad noise was coming from the brush head with a burning smell.
So, I went on the internet to see if I could source a replacement but apart from some pretty ropey used examples on EBay I couldn't find any new ones. I called Shark Customer Service helpline and a very nice Asian lady was so helpful and understood my problem. she checked and confirmed that the guarantee had run out 2 months ago.
She said she would sort things out for me, and, she was true to her word - she had a listen to the noise and said she would send me a replacement. I asked the cost of this, and she said no charge!! 2 days later it was on my doorstep - brilliant service!! If and when the vacuum gives up the ghost then we will definitely be buying a shark replacement!

I ordered a spot cleaner arrived smashed outside box and inside box after going back and forth they arranged collection it was collected and apparently you have to wait for refund! lots of other companies start the refund process when Item gets collected so now I’m out of pocket and can’t get a new one till I receive a refund never ordering from them again

Awful hoover and now awful service.
We purchased a Stratos Cordless hoover in 2023.

We’ve had to make 5 guarantee claims in that time. Three main units have died on us. The folding mechanism also snapped which the operator told us at the time he had seen once before and now we’ve had exactly the same central snap again.

The service was amazing at first and gradually Shark are making it more and more difficult to make a claim. Our first claim was via online chat, which you now cannot do. We then used the phone for several other claims.

The website appears to have been updated recently and we cannot login and to top it off, the Customer Service Number we tried asks me if I want to purchase the contact number, so clearly now out of use.

Are Shark spending too much money on replacement parts? Most probably?

Worst hoover we’ve ever owned.

First model of Power detect vacuum cleaner got stuck on carpets and wouldn't even glide AT ALL on rugs. Dust cup when emptying, closed on 2nd or 3rd attempt leaving a dust trail.
Took it back for replacement... exactly same again. Took it back for 3rd replacement... exactly the same issues. VERY disappointing

I have sent endless emails with nothing back .I placed a £200 plus order for parts BUT received wrong order and NOW stuck with shark battery that does not fit ? all there page is in English until you require help then unless you read German you have no help ? this disgusting and so frustrating ,none of my emails heard . i rang the 0800 free England number but then told high charges will be made ? can anyone help me ??

Was easy to order on line I changed from Dyson many years ago I was nervous to order a cordless hoover but im over the moon with this product .I've had many shark corded hovers over the years and have recommended the hoover to my clients I am a professional private cleaner . but this cordless hoover is the best yet it's light easy to hoover under furniture easy to empty i love the fact the light on the hoover flashes after use I just turn the charger on and the when the light goes of its charged so it dosnt need to be on charge for long you just put the hoover in a docking station
I would definitely recommend this hoover

Not impressed that our cordless vacuum gave up the ghost after just two an a half years…BUT….

…called UK customer service who answered on a Saturday almost immediately. Gave warranty number, confirmed name and address and was told a new motor unit would be couriered for next day delivery with no charge.
Item arrived on time on a Sunday morning and the new motor unit works even better than the old one.
Terrific service!

The product itself is okay. But I bought a refurbished one, and it broke after 3 minutes of use. It was also a bit dirty. I bought it directly from the Shark website. I returned it, but after two months I still have not received the refund. I recommend buying it from Amazon or other websites where you know you will get your refund.

I have just got a nt691ukt, already having an earlier model for a number of years and I must say how disappointed I am in the quality of the the new model, the chassis, to the lack of quality fitment of switches, clips and cable and hose holder, it seems to perform better though but that could be because it's new, holding the two cleaners next to each other the earlier model looks better quality. The older model is definitely heavier though so changes could be to reduce weight, shark cutting corners? I would probably try a Vax next time.

I have been a customer with Shark since 2022, having a corded upright and a handheld vaccum. Recently, the suction power on the upright became weak. Having a 5 year warranty I got in touch by phone, the call wa answered within a few minutes, the agant who answered was clear with instructions and diagnosed the issue within 5 minutes. The new part was sent out the same day and received the next. Problem solved! Customer service 10/10 which is why i'll always be back.

Quite disappointed, received an email from Shark with a 10% discount code inside it which was SHRK-MK8ZK2VV72 and when I try to apply it in the basket it states this is invalid, yet in the email it says *Your 10% welcome discount code is valid until 23:59PM on 31st December 2026 was hoping to use this to purchase a new upright Shark Stratos Pet Pro Anti Hair Wrap Plus Anti-Odour XL Upright Vacuum [AZ3000UKT]

I bought aShark PowerPro Pet Cordless Stick Vacuum, with Anti Hair Wrap & Floor Detect IZ380UKT this week. The ordering process was straightforward and it arrived the next day. It was well packed using recyclable materials.
Performance so far has been excellent!
Only negative so far is that there is no suitable attachment for vacuuming stair carpets with the hand held unit, although 3 other attachments are included, one of which may be OK for this purpose.