I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original... See more
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after a rough start, when we finally got to Clare things started moving and have now been resolved.
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a m... See more
Company replied
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... See more
Company replied
Company details
Information provided by various external sources
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Contact info
Waterside, BB3 3NX, Darwen, United Kingdom
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.5
Excellent
303 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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I bought a sink chip repair kit for my…
I bought a sink chip repair kit for my Shaws sink. Basically it doesn't work! Peels off within a few days despite following instructions fastidiously. Ordering and delivery were fine, but the product is poor.
November 25, 2020
Reply from Shaws of Darwen
Thank you for taking the time to share your Shaws experience. Your review is the first time we've come across this issue. It should be possible to repair a chip very effectively, so something has obviously gone wrong. Assuming you've bought the kit directly from us at Shaws, please contact the Customer Services team (sales@shawsofdarwen.com). Perhaps some element of the kit was faulty - it must be worth trying again. At the moment we don't have our own repair demonstration video (in fact we're planning to film one in January) but this video might be helpful in the meantime (despite German titles):
https://youtu.be/aNXnqTGVXZ8
Thanks again for the feedback. It is helpful and we will use it to improve our service.
Good quality products and prompt…
Good quality products and prompt shipping. Very pleased!
November 10, 2020
Reply from Shaws of Darwen
Just a quick note to say thank you for taking the time to write a review of Shaws. As a small British manufacturer, each review matters, and we're delighted that you've been happy with the quality of the product and the speed of dispatch. If you need further advice or assistance, please do not hesitate to talk to our Customer Services team in Darwen.
We bought a butlers 600 approx 5 years…
We bought a butlers 600 approx 5 years ago and within the first 2 years it started getting cracks and dents at the bottom of the sink. We are a retired couple so don't have enormous use of it with just the two of us. I complained, and they said it was past the warranty and couldn't replace it. It is now in a very sorry state and we shall have to purchase another sink. I have had white cast iron sinks in the past with no problem after many years of use.
October 24, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Shona,
Thank you for taking the time to write a Trustpilot review. We do read and note every one, positive or negative. First, if your sink is showing fine lines under the glaze – we call this ‘crazing’ – it will not affect its performance. Fireclay is a natural material, and no one has yet perfected a method that entirely prevents the possibility of crazing. We do replace sinks that exhibit crazing under warranty, although some customers feel it adds unique character to the sink. Second, any chips or impact damage in a fireclay sink can be repaired. A sink repair kit can be obtained from a good ironmongers or our own shawsofdarwen.com website. I’m not quite sure from your review exactly when or who you complained to, but if you haven’t called our Customer Services team we would suggest doing so, as they may have further help or advice to offer.
The double bowl sink is a beautiful and…
The double bowl sink is a beautiful and practical product.
Ours was installed about a month ago.
We have just noticed hairline cracks appearing in both bowels. After reading various blogs it would appear that this problem happens a lot.
I have just reported the problem to my kitchen installer and await Shaws’ proposals about replacement.
The problem will be getting the existing one out from the unit where the granite worktops overlap the edges. I assume the sink is glued to the oak base.
I’ve read on various blogs that they need to inspect the underside of the sink to identify the stamp before agreeing to a replacement. Which means further inconvenience.
This sounds like a nightmare! And I understand that Shaws will not pay for the labour content.
I await their proposals with interest but having spent £600 plus vat I’m not impressed.
My Ceramic Belfast sink in the utility room is 70 years old with no cracks at all!
October 19, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Mr Ashton,
Thank you for taking the time to write a detailed review. We take note of every one, positive or negative. Apologies for the delay in responding (we had some technical problems accessing our Trustpilot account). It sounds like your sink is experiencing crazing. Very few Shaws sinks suffer from this, but unfortunately no ceramic manufacturer has yet developed a process to entirely eliminate the possibility of crazing. It does not affect the performance of the sink, by the way, and some customers feel that it is part of the character of a natural material. But we do replace crazed sinks under our Lifetime Warranty, so do please call our Customer Services team to discuss how we can help.
Excellent products and outstanding…
Excellent products and outstanding customer service
October 18, 2020
Reply from Shaws of Darwen
Dear Jane,
Thank you for posting a review of Shaws on Trustpilot. It is genuinely appreciated - we read and take note of every one. We're delighted that you're happy with the products and service, and remind you that our customer service team remain available to you at any point in the future for advice or assistance.
Great service and delivery was prompt
Great service and delivery was prompt. Would definitely recommend buying a sink from Shaws 👍🏻😊
October 14, 2020
Reply from Shaws of Darwen
Just a brief note to say thank you for writing a Trustpilot review of Shaws. It's greatly appreciated, especially your recommendation. As a small British Manufacturer, each review makes a difference to our business. You have bought a Shaws sink for life, and if you need any advice or assistance at any point in the future, please do not hesitate to contact our customer services team.
Reply from Shaws of Darwen
Dear Sheila,
A quick note to say thank you for writing a review of Shaws on Trustpilot. We're delighted that you are pleased with your new sink (do share pictures with us on social, if you feel inclined!) and very much appreciate the positive feedback.
I am a Project Manager who uses these…
I am a Project Manager who uses these products in all my design installations.
Why? - Top quality products that can’t be found ( or anything even close to it ) anywhere else.
I work across the UK. London - Brighton - Northwest.
Also, would like to mention my experience with customer service (Alison) was a real game changer for me- helped me get the product (same day) very quickly and so mitigated substantial delays on the fitting side - brilliant service.
Will continue to use these as my first stop for all high end works.
Tony Lewis
Project Management
October 6, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Tony,
First, thank you for taking the time from a clearly busy schedule to write. As a small British manufacturer every review makes a difference to us, and we take note of all feedback. Second, thanks too for the kind words about our product, and especially our customer service. I will pass on your comments to Alison, who I know will appreciate them. Please do not hesitate to contact us again if we can be of any assistance.
Very happy with the excellent quality…
Very happy with the excellent quality of our Belfast Sink and accessories. Delivery was on time and the sink was well packed, so no damage. I would recommend Shaws Belfast sinks.
September 30, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Paul,
Many thanks for leaving feedback for Shaws on Trustpilot. We're delighted to hear that the sink and accessories arrived safely, and that you're pleased with the quality. As a small British manufacturer, every review makes a difference to us, so we really appreciate you taking the time.
Gorgeous sink and mini sink
Gorgeous sink and mini sink ! love them.
September 29, 2020
Unprompted review
Reply from Shaws of Darwen
Thank you very much for writing a Trustpilot review of Shaws. We're delighted that you're happy, with both the sink and the mini-sink! According to our customers, the mini-sink is ideal for soap, paper-clips, business cards, sea salt, Smarties, small change or jelly beans. Hope you find a suitable use!
Belfast sink Is simply perfect
Belfast sink Is simply perfect. Had looked a few different places but wanted the Shaws branding and the guarantee of quality, overall the colour and glaze brighter and the sink thicker and sturdy in comparison to others whole thing screams of quality, beware of cheap imitations. The wee goody bag that came with it excellent especially love the mini sink perfect for keeping hand wash off the worktop. Delivery so quick and delivery charge to Northern Ireland v reasonable. All round a first class product and great service.
September 27, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Catherine,
Thank you very much for writing a review of Shaws, and for your kind words. Your reaction is the one we always hope for, and aim for. It's also good to hear that you like the mini sink as much as we do. Personally I use one to keep my business cards in, but each to their own! We're also pleased that you found our courier quick and fairly-priced. We're always happy to deliver Belfast sinks to Belfast, or anywhere in Northern Ireland!
I had to wait such a long time for my…
I had to wait such a long time for my sink, although the nice lady on the phone did explain that sometimes they are not finished perfectly so they have to be made again! When I tried to ring the office it was difficult to get through, I also emailed and no reply..When I did speak to somebody they were very helpful...
The sink has got a mark in the glazing, although I quite like it, but it's not perfect is it...
September 26, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Ian,
First, thank you for taking the time to write a review. We genuinely appreciate all feedback, positive or negative. Second, our apologies that you had a long wait for your sink. We do have stringent quality control, but normally this doesn't extend our leadtimes. Apologies too for the difficulties you faced getting hold of our Customer Service team. Finally, if you have identified any flaw in the manufacturing we will of course replace the sink. It is very rare that these escape our attention, but occasionally they do. Again, do talk to Sandra or Christina in Customer Services. If you have any problems getting hold of them, do contact us through Trustpilot and I'll ensure you get a prompt response. All your points are noted, and I will feed these back to the team at Darwen.
Cant fault service
Cant fault service, however this part I know will not last, both plastic chrome look overflow plugs failed, and it will be only a matter of time before it happens again - should be made of stainless steel to ensure longevity.
September 24, 2020
Unprompted review
Reply from Shaws of Darwen
Thank you for taking the time to write a review. We do appreciate and take note of every one. It's good to hear that our service met your expectations. I will pass on your comment about the overflow plugs to our technical team - thank you for raising the point.
Ordered very easily and arrived very…
Ordered very easily and arrived very quickly
September 22, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Ms Gray,
Thank you for reviewing Shaws of Darwen. It's good to hear that you found the order process simple, and that the product arrived quickly. The factory has been very busy over the last few months as demand for home improvements has increased, so it's reassuring to receive positive feedback on delivery times. As a small British manufacturer, every review makes a difference - so we do appreciate your time and consideration.
Very helpful Lovely friendly staff
Very helpful Lovely friendly staff. Great products
September 14, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Lucinda,
Just a very quick note to say thank you for taking the time to write a Trustpilot review. It's much appreciated, as are your kind words. Our Customer Services team are available for any further advice or assistance at any point in the life of your sink - so do not hesitate to call if we can help.
Sink and grates
We are absolutely smitten with the sink and the grates.
August 31, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Elektra,
Thank you very much for taking the time to write a review. We're delighted that you're so pleased! It's what we aim for! If you need assistance or advice, now or at any point in the future, do feel free to contact our Customer Service team at Darwen.
Wonderful service as always
Wonderful service as always. This is our 3rd sink which we have bought for different properties & love each one.
August 22, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Julia,
First, thank you for taking the time to write a review - we do read and take note of every one. Second, we're absolutely delighted to hear that you've chosen a Shaws sink once again. We possibly need to award some ambassadorial role, as a 'Third Sink Owner and Shaws Expert'! Your compliment about our service is also noted and appreciated. Do remember that you can contact us at any point in the future if you have any problem or need advice. Enjoy your new sink!
happy customer in Switzerland
Dear Shaws of Darwen, it is with great pleasure that I am writing this report to you. The sink I have received from you corresponds exactly to my ideas, you can almost feel the passion of great craftsmanship. I am indebted to you, congratulate the craftsmen, let them know, that with their work they have won a happy customer in Switzerland, best regards
Martin Hess
August 15, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Herr Hess,
Thank you for writing a Trustpilot review. As a small manufacturer, each review really does make a difference. And thank you for your kind words - they are appreciated, and we will pass them on to the craftsmen themselves. We especially love to hear from our customers outside the UK, who trust us and our courier service to deliver a heavy ceramic sink across borders. You have bought a Shaws sink for life, and if at any stage in the future you need assistance or advice, please do not hesitate to contact our Customer Services team.
Great quality and very quickly delivered
August 14, 2020
Unprompted review
Reply from Shaws of Darwen
Hi Emma,
Just a quick note to say thank you for writing a Shaws review. We greatly appreciate it. Please do not hesitate to get in touch - now, or at any point in the future - if you need advice or assistance. Enjoy your new sink!
If the sinks are as good as the sales…
If the sinks are as good as the sales support then i will be very happy indeed. I ordered two sinks online on Saturday afternoon and then yesterday changed my mind on one of them. No hassle at all - refund one, order the new one, add to order and all sorted. Sandra is a superstar!
August 12, 2020
Unprompted review
Reply from Shaws of Darwen
Dear Mrs Wilson,
Thank you for taking the time to write a review of Shaws. It's very easy to be slightly impetuous with online ordering, and we like to think that all our sinks are desirable in their different ways! So changing your mind is absolutely understandable. Your kind words about our Customer Service are greatly appreciated, and we have every hope that the sinks you ordered will meet your expectations. If you need any further advice or assistant at any point, please do not hesitate to contact the team again.
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