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SHD Medical Reviews 242

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TrustScore 4.5 out of 5

4.5

Online Marketplace
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the ease of the ordering process and the promptness of deliveries. Many people appreciate the competitive and reasonable pricing, often finding the products to be of high quality and exactly as described. The overall consensus highlights a smooth and efficient experience from selection to delivery. However, some customers also noted issues with incorrect items being sent and difficulties with returns or refunds, particularly when the company did not arrange collection for wrong items. A few people experienced problems with delivery, including items being sent to incorrect addresses or delays in receiving their orders, despite being informed of dispatch.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product quality and variety. Customers appreciate the decent... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, quick, and... See more

Price

Clients share positive opinions on price, consistently highlighting that the company offers great and... See more

Based on these reviews

Rated 4 out of 5 stars

SHD Medical seems reliable overall, but it would be much better if they clearly stated the country of origin for the products they sell on the website. Transparency like that really matters.

Rated 5 out of 5 stars

Perfect. It was big and great experience. Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email an... See more

Rated 5 out of 5 stars

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoo... See more

Rated 5 out of 5 stars

Great quality .3mm insulin injection kit breaks through the skin smoothly and no noticeable pin marks also purchased x2 10 weeks steroid kits but not yet started these all individually packaged so loo... See more

Company details

  1. Online Marketplace

Written by the company

SHD Medical is a supplier of medical products including condoms, lube, disposable syringes and needles. Fast, discreet and free delivery on all orders. SHD Medical is a small Limited company based in Plymouth. We started the business back in 2013 on a part time basis and as the business and our interest in the field grew, it was quickly decided this was what we wanted to do, i.e supply quality products at the cheapest possible prices. In 2014 we became a Limited Company After studying the medical supply market, we noticed that the market was flooded with inferior quality products such as non medical grade syringes and gloves. We decided that this was what we wanted to concentrate on seeking out, and stocking the best products in each area, and working with the manufacturers to get these prices as low as possible for the customer. Our key success has been the relationships built up with customers, helping them find the right product at the right price.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

242 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Jersey address

Tried several attempts to place an order for delivery to Jersey, as the website states they do deliver there. At checkout get error message that they do not deliver to my address. Emailed SHD and was told it was down to Royal Mail's system. Rubbish! I get parcel deliveries all the time from UK initiated by Royal Mail. My Last email to SHD simply asking them to check that my address was input correctly by me on my new account with them was not even replied to. Lack of care in SHD "customer services" is all that I have witnessed to date. My money was spent elsewhere - oh and with delivery through Royal Mail !! Who knew ??

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, selling quality products at very reasonable prices.
Was super quick delivery, there was a matter that needed to be addressed (on my end) and they did so quickly and professionally.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

0.5 Insulin syringes

Smooth transition, delivery within suggested time. Insulin needles as described with easy entry & easy to use with clear measurements marked A+++

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoothly from start to finish.

Everything follows through exactly as it should, and delivery via Royal Mail is fully tracked, which gives great peace of mind. It’s reliable, straightforward, and good value for money.

I genuinely have no complaints at all. Keep up the good work!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect.

Perfect.
It was big and great experience.
Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email and posted my item immediatelly, when was returned by RM. Really happy how it was sorted. Many thanks. For sure, will be back if needed again

February 7, 2026
Unprompted review

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