Great product to choose from, delivery is only to be expected coming from abroad but the products always packaged perfectly . Had some excellent items quality is very good only returned a tiny few .... See more
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Review summary
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Great designs but quality and size are unsure
I love the texture of the fabric and they have the type of clothes that I like they sell good quality
I had a previously good experience with Shein, however, after ordering a large amount of items for a holiday in July 2025 and returning some as they did not fit. When I tried to order others, I found... See more
Company replied
Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Written by the company
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Contact info
Aldagte Tower, E1 8FA, London, United Kingdom
- shein.co.uk
3.8
Great
59K reviews
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For almost a month now I have been…
For almost a month now I have been requesting a refund for a parcel I didn't receive. They have been sending me on a wild goose chase and now they keep asking me to wait three working days to process and then they throw it out and I have to request a refund all over again. At this point I just want my money back and will not be ordering with them ever again. I never recieved this parcel and I want my refund!
April 16, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Customer service is the worst I have ever experienced
I placed an order for approximately £180. I ordered 4 dresses as I had a wedding to go to plus some other bits.
Unfortunately none of the dresses were appropriate so I had to send them back. The total cost of my returns came to approximately £150. I received a refund of £19.
I tirelessly tried to explain via customer service that my refund should come to £150 but they insisted they didn't receive my returns even though they refunded me £19 for an item that was in the same package. Customer service was terrible. I felt I was talking to a robot and they merely kept repeating the same thing. No package received. After sending about 20 messages I gave up as it was too stressful. I will never order from this disgusting company again.
January 21, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Terrible customer service
Terrible customer service. Returned faulty goods which I took pictures of and stated reason for return. They took my discount code off the refund amount so got 3p pence back for their mistake and shoddy workmanship. Will never order again from them on principle!
April 17, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Rubbish customer service and scammers
Rubbish customer service and scammers. Do not buy from shein they do not give you refunds and transfer you to “submit a ticket” in which you have to wait a day or two to hear from someone. I want to speak to someone on the live chat but insist it is too busy every single time I try to. Worst customer service I have ever experienced and it’s a shame because I have been using them for years but that is now over! Do not waste your money on this scam website with cheap poor clothing and rubbish service!
April 17, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I have order some item from shein,my…
I have order some item from shein,my parcel was hand over to EVIR my order number GSOIXB43R000JBK TRACKING H05LGA0135326998 THE DELIVERY DRIVER NAME IS AMANPREET .WHAT THE DRIVE DID IS TAKE PICTURE OF SOMEONE ELSE PARCEL AND SAID DELIVER ,THIS IS FOUR TIME THIS IS HAPPEN I NEED MY PARCEL OR ILL CLAM BACK MY MONEY,THESE DELIVERY DRIVERS ARE SCAMMERS ,AND I AM GOING TO REPORT IT .UB2 4FR
April 16, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
SHEIN CONFUSEING ,DELIVERED BUT STILL IN TRANSIT ??
i have shoped with this shein before and had reasonable service ,but ive shopped again with shein, artificial flowers ,1 white iris,2 blue iris,i pink orchid , ive only recieved white iris, but when i track order it says blue white iris DELIVERED ,ITS NOT BEEN DELIVERED , it also when looking deeper says blue iris still in transit??, thing is i will never buy from shein again, contact with them gives feeling they dont care, & if i cant track items ive bought, shein is not worth shopping with, confuseing, if eventually nothing arrives i need contact paypal , never buy shein again. as returning customer shein why make ordering getting paid for items a mess AND responce to customers seeking help ,indicateing you really DONT CARE. order at last recieved,
April 15, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Absolutely Terrible
Absolutely Terrible. I have been sent stuff no idea what I'm paying for as when I log in it only shows an order from Last August 2025. I cancelled my PayPal payment to them for any Future orders as Basically I cannot Trust them and Find them Impossible to chase up or Question any orders. Don't Buy From Them!!!! I did get a response from you it didn't mean anything as it does not directly Address the issue mentioned, it's bulk standard! You need to look at my complaint properly Tell me when the goods were ordered, what the order number was and Exactly what I'm paying for and finally why did you not send any Documentation online or with the one item out of six shown on PayPal payment which was delivered to me at home.
April 12, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
I want to shop and buy like on amazon
I want to shop and buy like on amazon, not play stupid games
Your a shop not a casino
April 16, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
SHEIN can’t be trusted
Did not deliver goods I paid for and refused to refund , beware if the courier looses or delivers your goods to the wrong address neither Evri or SHEIN take responsibility.
This has happened a number of times ,
April 16, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
STOLEN ILLEGAL PRODUCTS
UPDATE (11 DAYS LATER):
My art is still illegally on this website. Their site is filled with stolen artwork from small businesses. Please don't buy here!
UPDATE (5 DAYS LATER – NO ACTION TAKEN):
It has now been 5 days since I formally reported my stolen artwork, and it is STILL live and being sold on SHEIN’s website. No response or removal.
Their public reply below is clearly a template designed to deflect responsibility. This is NOT an order issue, and asking for an order number is irrelevant. This is a copyright infringement report, which they are actively ignoring.
STOLEN ILLEGAL PRODUCTS
Shein consistently steals and sells artwork of small sellers on Etsy, including mine. Please remove my hand-drawn art from your website. It has been reported.
Also when you report as a small seller they illegally add your email to a mailing list where you then start to receive spam.
April 16, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I am absolutely horrified / upset and…
I am absolutely horrified / upset and disgusted that shein have gotten away with such low standard material with hundreds of times the amounts of lead / formaldehyde/ forever chemicals that are being worn by consumers and our children! Cancer causing and will never leave our bodies. Absolutely gutted that as a single mother I've clothed my baby in this and spent hundreds over the course of her short life and now this evidence has come to light.
April 16, 2026
Unprompted review
You don’t get what you offer
This is the second time in a month that I have to return an item to Shein as they’ve not sent what I ordered. The last it was the wrong size and this time it is the incorrect colour. Is it just me or are their services getting worse.?
April 10, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Crooks
Ive been using Shein for years but I will not be using the company anymore. I recently ordered a few bits online including a few pairs of trousers. Im always careful about mixing the bags up when trying things on so I always try one thing on at a time and put the item straight back in the bag. None of the trousers were suitable so I returned the trousers only and kept everything else in the order. Ive just received an email from the warehouse to say that they are unable to fully refund my order because what theyve received doesnt correspond to my order. This is utter nonsense as I returned exactly what I was sent. I keep getting an automated response when trying to resolve this through customer service. Shein has now lost me as a loyal customer and I will be shopping elsewhere in future.
April 15, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience. We will improve our service.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Parcel was not delivered by Evri and…
Parcel was not delivered by Evri and Shein customer services will not refund. The supposed proof of delivery is of a pile of parcels in a van, not even a Shein parcel.......
April 15, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar (https://uk.shein.com/robot?page=navigationBar.)Type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.Thank you and have a nice day!❤️
Really happy with delivery…
Really happy with delivery drivers,always polite and friendly.
August 6, 2025
Don't always get what you order.
Don't always get what you order.
I ordered an aluminium tool box on wheels full of tools as described and shown on Shein. All I got through the post was a cheap screw driver set. Complained about it, but shein were having non of it. False advertising. But nothing I can do as in a different country and they don't comply with the UK laws. Just be careful what you order off this company website and the same goes for Temu too.
April 13, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
They LOST my parcel and not refund for me
I made a return on 17 March and they got my items on 20March, it has been a month but my items are on 'awaiting warehouse pickup' status on the Shein app.
So I contacted the customer service to know about when will I get the refund which they only keep replying me 'This step typically requires 5–10 days after delivery'. My parcel was taken for 1month already and they only know copying the guidelines on the website but not sorting out the problem for me.
They didn't try to contact the warehouse nor check the parcel for me. I try to ask the customer service if they lost my parcel what compensation will be provided but my situation was ignored by the whole team.
I think they LOST my parcel but not trying to tell me, just wanna keep saying the same thing until I give up chasing for refund.
March 17, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar (https://uk.shein.com/robot?page=navigationBar.)Type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.Thank you and have a nice day!❤️
I have been using shein for a long…
I have been using shein for a long while now and just placed an order for over a £100 I used the voucher as I always do and when i tried to return 4 items worth £30 they will only refund £11 stating it’s because of the voucher discount I have never seen this before and when you click to use the voucher I have never noted that it states this I am now left with the product as not excepting £11 refund how is this fair
April 14, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar (https://uk.shein.com/robot?page=navigationBar.)Type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.Thank you and have a nice day!❤️
There is no better way to shop for…
There is no better way to shop for amazing clothes than from the comfort of your home. She in made it ten times easier and cheaper
April 14, 2026
Unprompted review
I just can't believe it!
I just can't believe it! I ordered someting from Shein. The item came in a wrong size. There is no way to get in touch with the customer service!
They took your money, sent you something you actually didn't order and now the problem is yours. There is no straightforward policy of returning the order. Besides, do they expect me to pay for sending the item back, when it's obvies that it's the Shain's fault???
How is it possible that this company is legal to operate? How did they get the licence to trade??
April 14, 2026
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
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