Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... See more
Company replied
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See what reviewers are saying
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it. Frank has been fantastic and... See more
Company replied
Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... See more
Company replied
Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... See more
Company details
Information provided by various external sources
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Contact info
334 Tandragee Road, BT32 3RB, Portadown, United Kingdom
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience from my first viewing of…
My experience from my first viewing of car to final agreement was excellent,James was very helpful explaining every detail of my purchase as we went from stage to stage , excellent service
September 19, 2021
Reply from Shelbourne Motors
Dear Averil,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto James.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Had excellent service throughout
Had excellent service throughout . Gave me all the information and an excellent video to start . Car excellent and sale completed easily and with great attention . Thoroughly recommend the staff and garage . Lee was great . Thank you !
September 19, 2021
Reply from Shelbourne Motors
Dear Barry,
Thank you so much for your 5 star review! We really appreciate your feedback and are very grateful for your business. We will be sure to pass this over to Lee and the rest of the team in Toyota. Wishing you many happy years with your new car.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Top class service at Shelbourne Nissan Portadown
Was trying to decide between 2 cars in 2 different car dealers, Shelbourne Nissan being one of the dealers. However, their customer care was top class, surpassed the other dealer by miles and that swung it for me. Staff were helpful, honest, courteous, knowledgeable and made my experience a positive one. Special mention for Marcus whose customer care was outstanding. Gold stars all the way for him! ⭐️⭐️⭐️⭐️⭐️
September 18, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Janice,
Thank you so much for your 5 star review! We really appreciate your feedback and are very grateful for your business. We will be sure to pass this over to Marcus and the rest of the team. Wishing you many happy years with your new car.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent polite and informative service
Excellent polite and informative service from James. A pleasure to deal with and thoroughly recommend. Everything was professional and well explained.
.
September 18, 2021
Reply from Shelbourne Motors
Dear Jonathan,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this on to James.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Used car bought for my daughter
Bought a car for my daughter, with the guidance of sales rep Jamie Preuss. Couldn’t have been more helpful, courteous or open. Strongly recommend Shelbourne , and Jamie.
September 18, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Barry,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
excellent service from Marcus
excellent service from Marcus. Friendly, Pleasant, very patient and very helpful.Couldnt have asked for better
September 17, 2021
Reply from Shelbourne Motors
Dear David & Heather,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Fantastic service from Jamie!
Can’t recommend Shelbourne and Jamie enough, you are definitely in safe hands here. My 15 year old car packed in and I needed something reliable pretty quickly. Jamie did not disappoint with this. He went above and beyond what was needed. And I can’t thank him enough. Will definitely be back when the time arises. Thank you again!
September 17, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Nicola,
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service from Shelbourne…
Excellent service from Shelbourne motors Portadown. Jamie was very patient and professional in helping with all our needs. We love our new car and would highly recommend Jamie and Shelbourne to anyone.
September 17, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Tony,
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Top class service from Jamie
Top class service from Jamie. Everything was smooth from start to finish and every detail catered for. Communication very good also.
September 16, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Patrick
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Hybrid
I very much appreciated the fact that Simon knew I would be interested in a new YARIS and in particular the fact that I wanted to avoid a large monthly increase under PCP. The entire procedure of purchasing the new vehicle was carried out smoothly and with the minimum of formality. He kept in close contact by phone , advising me of the current situation.
September 15, 2021
Reply from Shelbourne Motors
Dear Ted
Firstly, thank you very much for your fantastic feedback. We are very proud to receive such positive comments from our customers.
We will be sure to pass this on to Simon and the team at Toyota. On behalf of the entire team at Shelbourne Motors we want to wish you many future years of happy & safe driving.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Olive
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service from Shelbourne as usual.
As usual from Shelbourne , good and friendly service. Nothing ever a problem. Car delivered to door by transporter accompanied by Adam the salesman. This is 3rd vehicle purchased from them and I live a distance away.
September 15, 2021
Reply from Shelbourne Motors
Dear David
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Adam and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Nice people good place
September 14, 2021
Reply from Shelbourne Motors
Dear Joao
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Helpful and not pushy
Not too pushy which is a good plus. Everything was carefully explained.
September 14, 2021
Reply from Shelbourne Motors
Dear William
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
From the first phone enquiry we found…
From the first phone enquiry we found Lee Heaney to be so helpful and extremely professional. Face to face was a great experience again helpful and was very thorough with explaining the whole buying process, making it very easy....not to mention the coffee!!!!
Thanks again to Shelbourne we have already recommended them to friends and family.
September 14, 2021
Reply from Shelbourne Motors
Dear Phyllis
It’s a pleasure to read such a fantastic review about our Renault Newry dealership. We will make sure and pass this on to Lee and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service from Michael Kirk…
Excellent service from Michael Kirk from start to finish
September 13, 2021
Reply from Shelbourne Motors
Dear Anthony
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto Michael.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
The Totota sales team were very…
The Totota sales team were very professional, and extremely helpful, when I bought my New yaris. George and Gareth made the whole process very stress free. THANKS
September 11, 2021
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto George and Gareth.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Car purchase a great experience
Bought a car a few days ago. Daniel dealt with the sale. He is the most efficient kind and professional person I've dealt with and his knowledge of cars is outstanding. I had many questions. He answered them all without complaint.( Sorry Daniel !) Coincidentally I bought a car from him at another dealership a few years ago and was delighted to meet up with him again. He will be a great asset to shelbourne motors and it was a great pleasure do business with him. Please look out for him if or when you visit the dealership.
September 10, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to Daniel the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
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