Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it. Frank has been fantastic and... See more
Company replied
Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... See more
Company replied
Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... See more
Company details
Information provided by various external sources
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Contact info
334 Tandragee Road, BT32 3RB, Portadown, United Kingdom
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and professional
Very friendly and professional. Nothing was too much trouble…love my new car..Thank-you James(Childs).
October 1, 2021
Reply from Shelbourne Motors
Dear Clare
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to James and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent customer experience from…
Excellent customer experience from start to finish. James at Auto Select thoroughly professional throughout with none of the usual car sales speak! To the point, no time wasting and even when it came to closing the deal he was considerate. Good job all round. Well done.
October 1, 2021
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto James and the team at Autoselect.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service from start to finish
Great service from start to finish, very efficient covid secure policies. Excellent choice of motors and modern show room and facilities.
September 29, 2021
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
All of the Toyota staff were very…
All of the Toyota staff were very helpful, Paul Martin has always been excellent carrying out Services over the years. Lee Wortley was so helpful throughout, from when I had decided to change my car, and nothing was too much trouble, he was brilliant at keeping me up to date. Adam also was excellent with the help he gave me in changing to an Automatic, he gave me the confidence to drive it, and was so kind. The whole team is excellent.
September 29, 2021
Reply from Shelbourne Motors
Dear Beverley
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Paul, Lee & Adam and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
a great service from a very well…
a great service from a very well informed friendly and helpful agent Michelle thank you.
September 29, 2021
Reply from Shelbourne Motors
Dear William
It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers. We will be sure to pass this onto Michelle and the team.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Autoselect was very helpful in getting…
Autoselect was very helpful in getting through the process of finance and also trading on my vehicle.
September 29, 2021
Reply from Shelbourne Motors
Dear Lance
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service so far,I have obtained a…
Great service so far,I have obtained a full years warranty,hopefully there’s no issues with the car ? So far,so good ,thank yous
September 29, 2021
Reply from Shelbourne Motors
Dear Charles
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service from Glen and the backup…
Great service from Glen and the backup team. This is the second vehicle I have purchased from Shelbourne and I hope to do business with them again.
September 27, 2021
Reply from Shelbourne Motors
Dear Les
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Glenn and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
All went perfectly smoothly thanks
September 27, 2021
Reply from Shelbourne Motors
Dear Morag
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
NEW VAN
Excellent service from Conor Hagan at Shelbourne Motors Portadown, when I enquired about a new Renault van. Fast, efficient and friendly service. Would recommend.
September 27, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Conor and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Giving 2 stars although I think is…
Giving 2 stars although I think is generous. Purchased car May 2020 reassures everything was in place. Come to August 2021 was clamped due to tax to find out I wasn’t the registered owner after paying full for the car. At dealership was never given slip to change owner which wasn’t aware first time buying again was reassured everything was in place. Weeks later I have paid out £155 and have been ignored after numerous messages to Portadown garage. Never again will I buy off this company or recommend disgraceful aftercare. Truly their fault and they’ve not a care now they have the money! Still no word to being resolved and still being ignored!
Update:
The matter has now been resolved and have been compensated part of costs which I’m happy about. Have to say since this review the company have done their best to resolve this issue which I’m grateful for.
September 26, 2021
Unprompted review
Welcoming experience
Lee was easy to get along with and very welcoming, I would highly recommend this dealership. Swift easy and very helpful.
September 26, 2021
Reply from Shelbourne Motors
Dear Rosemary
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Lee and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Volking Excellent
We purchased a 1 year old Volkswagen Passat Estate from Jamie at auto-select. We'd been looking for a car within this range and had seen a few different models at dealers in Belfast and Ballymena. What stood out was Jamie's knowledge and personal touch. He'd put together a short video showing the interior and features of the vehicle, this was much appreciated as I was able to share this with my partner. There was no hard sell and everything including tax and drive away insurance was taken care off. It's obvious Jamie enjoys what he does, it makes the customer experience so much better. Took our first trip to Fermanagh and loving our new car, thank you.
September 24, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Fitzey
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your Volkswagen Passat.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Jorge was a first class gentleman.
Jorge was a first class gentleman. Patient, listened to and thoroughly answered our many questions. Took great time to show my husband and I the many cars in the make we wanted. Jorge has even contacted us by telephone to enquire how we are enjoying our new car. It was noticeable the number of customers seeking out Jorge. What a gem of a man. We thoroughly enjoyed our time with Jorge. Shelbourne, look after Jorge, what an asset.
September 22, 2021
Reply from Shelbourne Motors
Dear Mrs Molloy
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Jorge the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Best experience Iv ever had with a car… Jack Ward
Best experience Iv ever had with a car dealership, super friendly and professional!
September 21, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Jack and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Very impressed with the service I…
Very impressed with the service I received at Shelbourne Motors. James was very professional and helpful. I wouldn't hesitate to purchase from them again.
September 21, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Neal
Thank you for taking the time to rate us 5 stars! We really appreciate your feedback. We will be sure to share it with James and the team at Autoselect Portadown. As a family business your recommendation is hugely important to us. Thanks again & we look forward to seeing you again soon.
Best regards,
Customer Service Team
ShelbourneMotors.com
The helpful sale executive
The sales executive George is a decent bloke very helpful and accommodating and gave my wife and I a spin ourselves where we could discuss the options open to us.I think that’s what did it for us being given time and space to make up our minds .George is aware these days that customers do their research before entering a new car forecourt, having trawled the internet about the pros and cons of any car they wish to purchase, a friendly accommodating car sales man is all that’s needed these days who can strike a good deal.
September 20, 2021
Reply from Shelbourne Motors
Dear Alan
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Alan and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Conor was absolutely brilliant
Conor was absolutely brilliant. He talked us through everything and great patience. Nothing was too much for him. I’d highly recommend him to anybody that was trying to purchase a vehicle. A true gentleman
September 20, 2021
Reply from Shelbourne Motors
Dear Catherine
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto Conor and the team.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
great service from David
great service from David, no bull, and got the deal done pretty quickly.
September 20, 2021
Reply from Shelbourne Motors
Dear David,
Thank you for taking the time to rate us 5 stars! We really appreciate your feedback. We will be sure to share it with David and the team at Renault Newry. As a family business your recommendation is hugely important to us. Thanks again & we look forward to seeing you again soon.
Best regards,
Customer Service Team
ShelbourneMotors.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.