Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... See more
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See what reviewers are saying
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it. Frank has been fantastic and... See more
Company replied
Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... See more
Company replied
Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... See more
Company details
Information provided by various external sources
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Contact info
334 Tandragee Road, BT32 3RB, Portadown, United Kingdom
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied with the service and…
Very satisfied with the service and helpful staff
October 15, 2021
Reply from Shelbourne Motors
Dear David
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
A no hassle transaction thanks to…
A no hassle transaction thanks to Glenn. Many thanks
October 14, 2021
Reply from Shelbourne Motors
Dear Mr Blemings,
Thank you for taking the time to share your experience with us and providing us with a 5-star rating. We work hard with our teams to deliver an outstanding customer service & we are pleased that this has been reflected in your "no hassle transaction".
We will pass this onto the team at Nissan Portadown and of course Glenn. Thanks again & we look forward to welcoming you back again in the future.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Were do I start
Were do I start, I would like say a big thank you to Jamie from.Shelbourne motor's for all his help and support through what can be a stressful time, looking for a new car, well it can be for me. I sent an enquiry about a car they had, Jamie sent me a video of the car, so I had a little preview before seeing her in reality. The customer care, I would say is excellent, nothing was to much trouble, one thing I will say if I had a question I wasn't made feel stupid, some places which I had visited before going to Shelbourne of course wanted the sale, however they fell at the first hurdle by their attitude. So I would strongly recommend if you are looking for a car, and receive good customer care I suggest go to Shelbourne Motor's. 5 star 🌟 all the way. Once again a big thank you to Jamie, who found me my dream car 🚗 😍 Dorothy
October 14, 2021
Reply from Shelbourne Motors
Dear Mrs Cairns,
What a fantastic review. We get great pleasure reading about such positive feedback for the team. Customer service is our number one priority and we continually work hard to go above and beyond expectations. We will be sure to share your feedback with the team at Autoselect Portadown.
Thank you for taking the time to send us your feedback. It's so important to us.
We look forward to welcoming you back again in the future.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Recognition from Customers Behalf
First of all I wish to say what an amazing team your company has at Shelbourne Portadown. First class customer service as always. Wouldn’t expect anything less from all individuals involved. Quick response and updates from Ashley and Dave who looked after me very well and also were able to guide me to the best suited car required for myself and my excursions. The car was beyond well prepped by Mechanic Gareth who ensured my chosen car was completely checked over and running well. I am more than satisfied with my experience and would wish for these individuals to be recognised for the service they provided me with as I am one very happy customer. Thank you.
October 12, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Ashley, David, Gareth and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
I was very well pleased with buying my…
I was very well pleased with buying my first car from Shellbourne motors, and would have no problem in using them again. The sales person was Craig and I found him very helpful, he made the whole experience simple and even rang me a few days later to ask how things were and if I was still happy with my car.
Many thanks. Greer Burnside
October 12, 2021
Reply from Shelbourne Motors
Dear Mr Burnside
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this onto Craig and the team at Nissan.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Buying a car
While in Shelbourne we dealt with salesman, Simon. He was fantastic, nothing was too much trouble and he answered all our questions, taking time to make sure we understood everything.
October 12, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Simon and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Barny
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Excellent customer service
Considered changing to a new Dacia vehicle.
From the absolute start, the team at Shelbourne were responsive and straight talking.
Excellent customer service - never pushy.
Couldn’t have asked for a better experience... once financial situation has changed I will be replacing my wife’s car with Shelbourne.
Jacob.
October 11, 2021
Reply from Shelbourne Motors
Dear Jacob
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Rav4 purchase
Rav4 purchase
I needed an automatic car and had looked at quite a few. I met with Lee and he immediately put me at ease. He took the time to build rapport with me. I was delighted to be told they could get my car for me within about a week.
October 10, 2021
Unprompted review
Reply from Shelbourne Motors
Dear Amanda
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Lee and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Very well treated and informed about…
Very well treated and informed about the purchase. Down to earth guys very helpful. Very good service.
October 9, 2021
Reply from Shelbourne Motors
Dear Geraldine
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great experience.
This is the second time I have purchased a car from Shelbourne motors and on both occasions I have been very pleased with the service that I received. The latest one I purchased was a used car and when I enquired they made an
appointment for me to come and have a look at it. The young salesman was very honest and helpful in all communications with me and he even organised 3 days free insurance for me after I purchased it. Also 24 hours after
I left with the car he phoned me to make sure everything was OK and I was happy with everything which I was.
October 9, 2021
Reply from Shelbourne Motors
Dear Jim
Firstly, thank you very much for your fantastic feedback. We are very proud to receive such positive comments from our customers.
We will be sure to pass this on to the team at Autoselect. On behalf of the entire team at Shelbourne Motors we want to wish you many future years of happy & safe driving.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Gordon
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Brilliant
Fantastic dealer with great customer service. Craig- who sold the car to me was brilliant and full of good knowledge and information answering every question I had.
highly recommend
October 9, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Craig and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
In my opinion.
On Monday 4th October I called into Shelbourne Motors without an appointment & the hospitality was 2nd to none. I didn't have long to wait to speak to Conor the salesman. He was so generous with his time, it was unbelievable. He didn't even get time for his lunch before his next appointment arrived. The next time I made an appointment to test drive the car I wanted & yes I've made a purchase. I collect it very soon. I definitely would recommend Conor to anyone who wished to purchase a new vehicle.
October 8, 2021
Reply from Shelbourne Motors
Dear Roberta
Firstly, thank you very much for your fantastic feedback. We are very proud to receive such positive comments from our customers.
We will be sure to pass this on to Conor and the team at Renault. On behalf of the entire team at Shelbourne Motors we want to wish you many future years of happy & safe driving.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Went to Shelbourne to look at new…
Went to Shelbourne to look at new Car.Jorge Rousso talked me through options and was very knowledgeable and helpful to make choice.pleasant experience and friendly approach.have bought before from Shelbourne before and would recommend this company
October 8, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Jorge and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service
Excellent service! Sales was so helpful and approachable, and very patient when I was very indecisive! Couldn't recommend them enough
October 7, 2021
Reply from Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
CAR PURCHASE
Absolutely no complaints. We were welcomed and treated with courtesy. All queries answered quickly and satisfactorily. Salesman was polite and very pleasant. Would have no hesitation in using their services again.
October 5, 2021
Reply from Shelbourne Motors
Dear Customer
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Purchase of Yaris Cross from Shelbourne Mitors
I was treated with great respect and professionalism. Everything was explained in detail and I felt under no pressure at any time.
The test drive was very enjoyable and conducted under full COVID protocols.
October 3, 2021
Reply from Shelbourne Motors
Dear John
Firstly, thank you very much for your fantastic feedback. We are very proud to receive such positive comments from our customers.
We will be sure to pass this on to the team at Toyota On behalf of the entire team at Shelbourne Motors we want to wish you many future years of happy & safe driving.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
David was so helpful in helping me…
David was so helpful in helping me chose my car.. He didn't put any pressure on me, great customer service
October 3, 2021
Reply from Shelbourne Motors
Dear Patricia
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to David and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
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