SheMed UK Reviews 5,558

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the helpfulness of the staff. Many people highlight the exceptional customer service, noting the ease of communication and the personalized support received. Consumers also appreciate the user-friendly system and the comprehensive support provided throughout their journey, including monitoring progress and managing side effects. However, some customers also noted issues with the product, mentioning that it worked slower than expected or did not lead to the desired weight loss. A few other people also felt that the customer service was unhelpful, citing slow responses, unclear information, and a lack of accountability, with some experiencing concerns about initial claims and difficulty resolving issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the effectiveness of the weight... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and supportive... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app easy to use for... See more

Based on these reviews

Rated 4 out of 5 stars

I am pleased with my results and found the HeMed system easy to use and unintrusive. Once you realise that weight loss is a life change and not just an easy fix you realise you can lose the weight.... See more

Rated 4 out of 5 stars

As a continued customer one would think that better prices would be offered, however, this isn't the case. Those who hop from provider to provider seem to always land the cheaper prices. I do like t... See more

Rated 4 out of 5 stars

I was unable to lose weight till Mounjara. Found Shemed through a friend and she was seeing results. I didn't have the big losses that others seemed to have but I've steadily lost 1-2 lb per week. I'v... See more

Rated 5 out of 5 stars

My experience has been great thus far, communication with the company has been easy and mostly helpful. My weight loss has been steady and slow with few side effects. I describe the whole proces... See more

Rated 5 out of 5 stars

I found SheMed most professional and also attentive! They show an interest in how you are doing and will offer help when required. The box contained all kinds of medication to cover every possible... See more

Rated 5 out of 5 stars

SheMed has changed my life; I had post menopause weight gain during the lockdown period a few years back which I could not lose with conventional efforts. Osteoarthritis also slowed down my opportunit... See more

Rated 5 out of 5 stars

Ease of usage its certainly helping reduce my appetite , came in a plain box , blood test was simple everything explained clearly and I have lost 6 7kg in just 3 weeks. I have never seen my scales... See more

Rated 5 out of 5 stars

I have been with Shemed for 6 months on the Wegovy injection and have lost 3 stone in weight. It hasnt all been plain sailing but the support is there if you want it. I havent had any problems wit... See more

Rated 5 out of 5 stars

Communication is brilliant. Customer services are very efficient with dealing with any queries I have had. All information is passed to my GP and side effects noted and managed well. I can't compare t... See more

Rated 5 out of 5 stars

Excellent so far, everything explained clearly, fast delivery & easy to use. Like the fact that you can check in with a person or do self checkin, also very happy that you can see your progress along... See more

Rated 5 out of 5 stars

I think to start with I was contacted regularly (email) and any side effects I had I was given ideas on how to alleviate them. I was called the first time I came to the end of my pen asking my view if... See more

Rated 5 out of 5 stars

I have struggled to lose weight for many years, it affected my gallbladder which I had surgery for. This last year I have lost over 2 stone, I feel healthier, I don't get breathless anymore.

Rated 5 out of 5 stars

So far so good, they respond so quick and helpful. The jab is working slower than I thought but going in the right direction. The first jab you get you also get a little medical kit for side effects.... See more

Rated 1 out of 5 stars

Absolutely shocking service, avoid at costs. Why they make the process so complicated astounds me, the bloody test kit did not work and I contacted them as not happy and wanted to cancell and go with... See more

Company replied

Rated 5 out of 5 stars

I like the fact that SheMed totally look after their clients. Its a very professional set up with properly trained staff on hand. The app is really cool too. I've used both Manjauro and Weygovey and h... See more

Rated 5 out of 5 stars

The most professional organisation ever who just seem to go above and beyond. Everything is spot on and then and bit more. Exceeded my expectations.

Rated 5 out of 5 stars

I am delighted with my experience with SheMed Always someone available to chat with if needed. Any issues or concerns same again always someone there. You listened, advised and I’m delighted... See more

Rated 1 out of 5 stars

Don't sign up with them! They take your money without authorisation. I requested a one off pen, but it seems they lock you into a rolling subscription that you know nothing about. They are useless at... See more

Company replied

Rated 5 out of 5 stars

On boarding process is easy, and I like that they do a blood test before prescribing and send all the over the counter kit to battle side effects. Easy to make the phone calls to check in etc. I lost... See more

Rated 1 out of 5 stars

Signed up for a discounted programme at £60 per month for the first three months. However, in month two they claimed the price was £124, followed by £139 in month three. Their offer clearly stated tha... See more

Company replied

Rated 5 out of 5 stars

I’m 54 and my friend introduced to SheMed. 33kg later, and still on the journey over 9 months. I have 8kg to target, more to go. I got advise, and I got care when I have symptoms that have my healt... See more

Rated 5 out of 5 stars

This company’s level of support and service is outstanding. At first I was a bit shocked at how much they were requiring from me - video calls, proof of everything but it’s thorough, they take it seri... See more

Rated 5 out of 5 stars

I'm now at a healthy bmi I felt like shemed team were with me every step of the way it worked well for me I have tried countless diets and failed miserably this time I retained my eating habits and re... See more

Rated 5 out of 5 stars

The jab is totally curbing my hunger which makes it easier to lose weight. The check ins are easy to do and their customer service is very helpful .

Rated 5 out of 5 stars

The company make it as easy as possible for the customer. Support is available, if needed. The delivery is prompt and well packaged. The app is easy to use. I would certainly recommend this company.

Rated 5 out of 5 stars

The weight loss journey has been pretty great ... it is coming up a year even though i paused medication for 2 months before starting up again but overhall i have lost most weeks and found the process... See more

Rated 5 out of 5 stars

It's thorough, easy to add your side effects, easy to use,results in my 1st week. Looking forward to continuing

Rated 5 out of 5 stars

Fast and efficient service Was anxious before starting but everything including the FB support group has been great

Rated 5 out of 5 stars

Most places, I believe just send the meds to you and there is no weekly recordings. From day one you have been there whenever needed. The online recording of weight gives you a boost. The service i... See more

Rated 5 out of 5 stars

Slow to start but finally seeing progress! Perseverance is the key, plus upping proteins I found

Rated 5 out of 5 stars

two weeks in and I’ve had just a tiny bit of nausea! SheMed have been with me every step of the way! A wonderful easy App to use to track your progress and support 24/7 . I’ve lost 1lb in one week and... See more

Rated 5 out of 5 stars

I lost lots of weight and felt great most of the time (only a small number of side effects). Product always arrived on time and always got a response to my email queries. Weigh in was quick and easy.... See more

Rated 4 out of 5 stars

The starter box was very impressive. I felt I was getting great value for my money. The leaflet was very informative and easy to follow, with videos to watch for guidance. The member of the Sh... See more

Rated 5 out of 5 stars

Great support. Send packages when they say they will. Feel someone is reviewing my progress in positive way. Delighted with weight loss and increased confidence . Thank you

Rated 5 out of 5 stars

Everyone I know hates going through the questions to be accepted to use the diet injections. But it’s a necessary process to make sure you stay safe. I found SheMed to be quite detailed. They also... See more

Rated 5 out of 5 stars

Very well organised. Great care with the weekly check ins. Very helpfull. Clear up. Very helpfull with the all the support medication.

Rated 5 out of 5 stars

Very supportive always, app is easy to use and emails are responded in a timely manner. Cannot fault them and having used other providers in the past I can say without a doubt SheMed is exceeding the... See more

Rated 5 out of 5 stars

I have found shemed to be a very easy service to use they have been superb at getting back to you and they dont push you to move up if you happy . Ive lost over 5stone 4of that with she med . I love t... See more

Rated 5 out of 5 stars

It feels very different to a pharmacy experience... I like the app and the comms are good

Rated 5 out of 5 stars

I’ve had such a positive experience with SheMed throughout my weight loss journey. Since April, I’ve gone from 73kg to 50.9kg, and I truly don’t think I could have done it without their support. Wh... See more

Rated 1 out of 5 stars

I’m extremely disappointed with my experience with SheMed. I placed an order on 7th March but quickly changed my mind and requested to cancel, as I was considering switching to a different... See more

Company replied

Rated 4 out of 5 stars

You listened to me. I feel you gave me a chance. One thing I found a huge problem was the negative comments on Facebook. I lost my confidence and so I took a huge step back. I’ve decided now not t... See more

Rated 3 out of 5 stars

I purchased a weight loss program and used my BLC discount code. It is unclear on the website that this is not a discount that can be used I’m going further. Which is fine if you can afford it but... See more

Company replied

Rated 5 out of 5 stars

I was nervous about weight loss injections at first but I knew I needed to do something about my weight. SheMed UK was recommended to me by someone who was already on the plan and had already lost... See more

Rated 1 out of 5 stars

Absolutely appalling customer service. I have been in contact with the company as my GP advised me not to take the product, they don't care about this. They will cancel but not refund any money so do... See more

Company replied

Rated 1 out of 5 stars

Thought I was undertaking a plan with a trustworthy company - blood tests before treatment, consultations with clinicians, people on hand to talk to. First dispensation was fine, and although I didn’t... See more

Company replied

Rated 1 out of 5 stars

I’ve currently had my 1 star previous review removed by trustpilot. I assume this was requested by she med. I’ve given trustpilot ALL the communication I’ve had with this company so if trustpilot is... See more

Company replied

Rated 1 out of 5 stars

From the very start, the customer service has been extremely poor. The company claims to offer 24/7 support, but this is misleading — the quickest response I received took three days, despite... See more

Company replied

Rated 1 out of 5 stars

Customer care package very good however trying to update payment or understand leap in price from £69 first month to £124 second( told it was due to being on three month plan?) Without explanation or... See more

Company replied

Rated 1 out of 5 stars

If I could this company zero stars I would. I received an email from SheMed offering me my first two months at £50. First, they took money out of my account before I had been approved for munj... See more

Company replied

Rated 5 out of 5 stars

I have lost 32lb in 6 months. It is sporadic but is going down. I am about to join a gym, I feel really great, don’t get breathless any more. Very happy with results


Company details

  1. Women's Health Clinic
  2. Weight Loss Service

About SheMed UK

Written by the company

SheMed Logo

The first female-focused Weight Loss Programme in the UK

Created specifically for women, the SheMed Weight Loss Programme is dedicated to making weight loss work for you. We do this by working closely with you to understand your medical history and entire health landscape. Once we have this knowledge, we use data-driven solutions including blood analysis and AI tools to determine your best treatment plan.

This personalised approach, combined with world-class medication and ongoing support from our experts, means SheMed is perfectly placed to help you achieve your weight loss goals.

At SheMed we offer:

  • GLP-1 Medications
  • Weekly progress monitoring
  • In-app women's health support
  • 24/7 side effect support
  • Tailored, monthly dosing
  • Extensive assessment and eligibility review
  • Female-focused content

Find out more


Contact info

Promotion box for SheMed UK

SheMed Weight Loss Programme

Effective and proven weight loss medication, delivered directly to you

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 99% of negative reviews

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Rated 2 out of 5 stars

Rushing medical decisions, disgusting behaviour.

Was initially happy with my service, until my 3rd month when they sent the medication review email 1 week into my dose (I thought this was far too soon to know if I was ready to go up to the next dose as I was only 1 week into this level) only for them to then take the payment and inform me they had decided my next dose level as I didn't fill in there questionnaire right away. When I contacted them they informed me it was there practice to make a decision on dose level and process payment 'so you dont miss a dose' well I dont even use my last dose of my current pen for another 4 days and I received the pen they decided I would have yesterday!

I feel like they are not only rushing you to make medical decisions but then to take the decision out of your hands altogether is a disgusting practice!

I was happy with the service until this point, and the price is a pretty middle of the road level so if the service was adequate I would have been happy to continue using the service. But not when they treat there customers like this.

Edit: The response to my review says it all, you clearly didn't even read it and just gave a cut and paste response. Pathetic.

April 1, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

As a private provider, we aim to ensure that all new patients undergo a thorough health screening process so that GLP-1 medication can be prescribed safely. Our website and terms clearly outline the steps required in this process, including a blood test and an onboarding call. Depending on how quickly a patient completes each step, the time from initial purchase to receiving the first medication can take approximately 5–7 working days.

If you have any questions or concerns about your current stage in the process, please contact us and we will be happy to guide you on the next steps.

Rated 1 out of 5 stars

If I could give 0 star I would

If I could give 0 stars I would! Stay clear, scammers!!! Took my money and provided me with nothing, I emailed no response, I called no one available to help me or refund. Do not use them! Customer service didn’t help, just passing buck with no actual answers!!

March 31, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We are sorry to hear you had difficulties reaching our support team, as this is not the experience we aim to provide.

Our customer support is available by phone from 9:00 AM to 5:00 PM, Monday through Friday, and via email seven days a week. Please use the Help section in your app to contact our customer support. We aim to respond to all queries within 24 to 48 hours.

Our team has already requested your details via Trustpilot to review your case and assist with your query.

Rated 1 out of 5 stars

Terrible customer service and fraudulent payments taken

Thought I was undertaking a plan with a trustworthy company - blood tests before treatment, consultations with clinicians, people on hand to talk to. First dispensation was fine, and although I didn’t do my blood test or any check-ins or follow ups the medication was approved. I emailed to cancel and because the support team dragged out replying by 5-7 days at a time, they brought my case into the 21 day cancellation period so they could charge me another month. Multiple emails addressing me by the incorrect name and generally being ignored. Absolute con artists and money grabbers masquerading as a legitimate company.

March 25, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations.

As part of our programme, cancellations require 21 days’ notice before the next billing cycle, as set out in our terms and conditions. If a cancellation request is made within this notice period, the upcoming payment will still be taken and the plan will then be cancelled from the following cycle onward. We appreciate that this may feel frustrating, but this policy is in place to ensure consistency across all patient accounts.

We appreciate you bringing this to our attention and would prefer to resolve this matter for you and support you rather than seeing you feel dissatisfied. We have requested your details via Trustpilot so that we can review your case in full and assist you further.

Rated 5 out of 5 stars

Excellent Service

I found SheMed most professional and also attentive! They show an interest in how you are doing and will offer help when required.
The box contained all kinds of medication to cover every possible side effect.
I was most impressed.
Also, they are very good at monitoring one's progress.
I can highly recommend them!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

I was frightened scared to start meditation, don’t be it’s been a wonderful journey and I’m so enjoying it and feel human again

It’s been remarkable my journey I’ve struggled for the past 13 years then fast forward full hysterectomy 3 years ago and I just couldn’t shift any weight feeling hungry all the time probably insulin resistant, I’d lost 13kgs over two years and would then bounce with the same 2 kg on and off and just stayed 120kgs and starving the whole time, so since august it’s been so nice to eat in moderation have control eat healthy and enjoy food again still have 12 kgs to go but will definitely do maintenance with she med x

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

I started my transformation in May…

I started my transformation in May 2025. I have lost 33kg (5.2stone)
I have one more stone to go to reach my goal and start maintaining. I started onMJ and lost regularly. I started swimming then walking and RB strength. I have become very fit. In June I will swim a mile for charity.
The only somewhat negative is when I switch to wegovy like so many. I stop loosing weight and just maintain. I stayed on it for 4 months and decided to go back to MJ. SheMed was very helpful and accepted everything I asked for. I went straight back on 7.5 and I am now on 10mg. The weight is coming off .
SheMed is here to help but we have to put the work in .

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Good initial care poor customer service experience

Customer care package very good however trying to update payment or understand leap in price from £69 first month to £124 second( told it was due to being on three month plan?) Without explanation or supposed increase in dosage nigh on impossible. Daily emails back and forth, repeated updates to payment t despite explaining to them my bank was unlikely to sanction a blank amount. I got nowhere after a week of being passed from agent to agent each with differing explanations. I offered to pay via standing order but no response . I had originally given a 5 star review but altered this to reflect the stressful experience of customer service .

March 28, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that this experience has not lived up to your expectations.
With our 3-month plan, you’ll receive a £64 discount on your first dose. Your second and third doses will then be charged at the standard rate, as outlined on our website. This offer is available to patients who begin on the lower dosage.
If a payment doesn’t go through, it’s usually due to something simple, such as insufficient funds, a card issue, or a transaction that needs approval in your banking app. Don’t worry, we’ll automatically retry your payment every 24 hours in case it’s just a temporary problem.
If the payment is still unsuccessful, you’re very welcome to try a different card. Once updated, we’ll attempt the payment again within 15 minutes.
If you need any help at all, please don’t hesitate to get in touch. We’re here for you

Rated 1 out of 5 stars

Absolutely appalling customer service

Absolutely appalling customer service. I have been in contact with the company as my GP advised me not to take the product, they don't care about this. They will cancel but not refund any money so don't care about your health. They have told me the only way to get a refund is to complete the blood test but that is impossible as my account says I have no orders. I have been told its an issue with my email address and would be escalated and fixed that day but four days later its still not showing my purchase. I honestly believe they hope you will just give up so they can keep your money. If you want a company with decent customer service, don't use SheMed.

March 28, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re very sorry to hear that your experience did not meet the standard of care and service we aim to provide.

Because our blood test kits, supplements, and medications are sealed for hygiene and safety reasons, we are unfortunately unable to offer a full refund once an order has been shipped.

However, we want to ensure you get the care you need. If you are found to be ineligible for treatment based on a condition revealed after your blood test results are processed, you will be eligible for a refund.

Please note that this refund policy applies only when ineligibility is determined by the blood test results, and not due to any inaccuracies or errors in the information you provided in your initial health questionnaires.

We understand your frustration and wish to look into this for you. A member of our team has already requested your details through Trustpilot to assist you further with your query.

Rated 4 out of 5 stars

I love how attentive they are with the…

I love how attentive they are with the check ins and weigh ins. The only thing that I would like to be better is the prescription renewal. It takes way too long after prescription requested to actually recieve medication. Make sure you apply before you take your last dose to guarantee getting delivery before it's due.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve currently had my 1 star previous…

I’ve currently had my 1 star previous review removed by trustpilot. I assume this was requested by she med. I’ve given trustpilot ALL the communication I’ve had with this company so if trustpilot is genuinely honest it should put it back up. I had no blood collection equipment in my pack. I cancelled and requested a refund. They took weeks to reply. I’d already cancelled to the program but they still today tried to get me to stay and offered a new test kit. The y offered a £10
‘Goodwill’ payment. I’ve already escalated this with Barclaycard for my money back so this extra effort they are making to get me to rejoin including false reporting back to me if the facts I stated is just ridiculous. I have left. I want my refund. I will not give up. I see now from other reviews it’s verging in a scam. Watch this space

March 28, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that this experience has been frustrating for you and that you feel this matter has not been resolved as expected.

If a blood test kit arrives incomplete or unusable, our standard process is to offer a replacement so the clinical assessment can continue without disruption. We understand that you chose not to proceed and requested a cancellation, and we appreciate how delays in communication can add to frustration.

Offers, such as replacement kits or goodwill gestures, are intended to provide options for patients who may still wish to continue, but we respect your decision not to proceed.

Refunds and cancellations are handled in line with our terms and conditions and the stage reached in the process. As you have already raised this with your bank, the matter will now follow their review process.

We would much prefer to resolve this constructively and support you through the process rather than see you leave feeling dissatisfied. We have requested your details via Trustpilot so that we can review your case in full and assist you further.

Rated 5 out of 5 stars

New me, New look

I like the fact that SheMed totally look after their clients. Its a very professional set up with properly trained staff on hand. The app is really cool too. I've used both Manjauro and Weygovey and had success with both. I've been very satisfied.

March 28, 2026
Unprompted review

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