I am pleased with my results and found the HeMed system easy to use and unintrusive. Once you realise that weight loss is a life change and not just an easy fix you realise you can lose the weight.... See more
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Review summary
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What people talk about most
Based on these reviews
As a continued customer one would think that better prices would be offered, however, this isn't the case. Those who hop from provider to provider seem to always land the cheaper prices. I do like t... See more
I was unable to lose weight till Mounjara. Found Shemed through a friend and she was seeing results. I didn't have the big losses that others seemed to have but I've steadily lost 1-2 lb per week. I'v... See more
My experience has been great thus far, communication with the company has been easy and mostly helpful. My weight loss has been steady and slow with few side effects. I describe the whole proces... See more
I found SheMed most professional and also attentive! They show an interest in how you are doing and will offer help when required. The box contained all kinds of medication to cover every possible... See more
SheMed has changed my life; I had post menopause weight gain during the lockdown period a few years back which I could not lose with conventional efforts. Osteoarthritis also slowed down my opportunit... See more
Ease of usage its certainly helping reduce my appetite , came in a plain box , blood test was simple everything explained clearly and I have lost 6 7kg in just 3 weeks. I have never seen my scales... See more
I have been with Shemed for 6 months on the Wegovy injection and have lost 3 stone in weight. It hasnt all been plain sailing but the support is there if you want it. I havent had any problems wit... See more
Communication is brilliant. Customer services are very efficient with dealing with any queries I have had. All information is passed to my GP and side effects noted and managed well. I can't compare t... See more
Excellent so far, everything explained clearly, fast delivery & easy to use. Like the fact that you can check in with a person or do self checkin, also very happy that you can see your progress along... See more
I think to start with I was contacted regularly (email) and any side effects I had I was given ideas on how to alleviate them. I was called the first time I came to the end of my pen asking my view if... See more
I have struggled to lose weight for many years, it affected my gallbladder which I had surgery for. This last year I have lost over 2 stone, I feel healthier, I don't get breathless anymore.
So far so good, they respond so quick and helpful. The jab is working slower than I thought but going in the right direction. The first jab you get you also get a little medical kit for side effects.... See more
Absolutely shocking service, avoid at costs. Why they make the process so complicated astounds me, the bloody test kit did not work and I contacted them as not happy and wanted to cancell and go with... See more
Company replied
I like the fact that SheMed totally look after their clients. Its a very professional set up with properly trained staff on hand. The app is really cool too. I've used both Manjauro and Weygovey and h... See more
The most professional organisation ever who just seem to go above and beyond. Everything is spot on and then and bit more. Exceeded my expectations.
I am delighted with my experience with SheMed Always someone available to chat with if needed. Any issues or concerns same again always someone there. You listened, advised and I’m delighted... See more
Don't sign up with them! They take your money without authorisation. I requested a one off pen, but it seems they lock you into a rolling subscription that you know nothing about. They are useless at... See more
Company replied
On boarding process is easy, and I like that they do a blood test before prescribing and send all the over the counter kit to battle side effects. Easy to make the phone calls to check in etc. I lost... See more
Signed up for a discounted programme at £60 per month for the first three months. However, in month two they claimed the price was £124, followed by £139 in month three. Their offer clearly stated tha... See more
Company replied
I’m 54 and my friend introduced to SheMed. 33kg later, and still on the journey over 9 months. I have 8kg to target, more to go. I got advise, and I got care when I have symptoms that have my healt... See more
This company’s level of support and service is outstanding. At first I was a bit shocked at how much they were requiring from me - video calls, proof of everything but it’s thorough, they take it seri... See more
I'm now at a healthy bmi I felt like shemed team were with me every step of the way it worked well for me I have tried countless diets and failed miserably this time I retained my eating habits and re... See more
The jab is totally curbing my hunger which makes it easier to lose weight. The check ins are easy to do and their customer service is very helpful .
The company make it as easy as possible for the customer. Support is available, if needed. The delivery is prompt and well packaged. The app is easy to use. I would certainly recommend this company.
The weight loss journey has been pretty great ... it is coming up a year even though i paused medication for 2 months before starting up again but overhall i have lost most weeks and found the process... See more
It's thorough, easy to add your side effects, easy to use,results in my 1st week. Looking forward to continuing
Fast and efficient service Was anxious before starting but everything including the FB support group has been great
Most places, I believe just send the meds to you and there is no weekly recordings. From day one you have been there whenever needed. The online recording of weight gives you a boost. The service i... See more
Slow to start but finally seeing progress! Perseverance is the key, plus upping proteins I found
two weeks in and I’ve had just a tiny bit of nausea! SheMed have been with me every step of the way! A wonderful easy App to use to track your progress and support 24/7 . I’ve lost 1lb in one week and... See more
I lost lots of weight and felt great most of the time (only a small number of side effects). Product always arrived on time and always got a response to my email queries. Weigh in was quick and easy.... See more
The starter box was very impressive. I felt I was getting great value for my money. The leaflet was very informative and easy to follow, with videos to watch for guidance. The member of the Sh... See more
Great support. Send packages when they say they will. Feel someone is reviewing my progress in positive way. Delighted with weight loss and increased confidence . Thank you
Everyone I know hates going through the questions to be accepted to use the diet injections. But it’s a necessary process to make sure you stay safe. I found SheMed to be quite detailed. They also... See more
Very well organised. Great care with the weekly check ins. Very helpfull. Clear up. Very helpfull with the all the support medication.
Very supportive always, app is easy to use and emails are responded in a timely manner. Cannot fault them and having used other providers in the past I can say without a doubt SheMed is exceeding the... See more
I have found shemed to be a very easy service to use they have been superb at getting back to you and they dont push you to move up if you happy . Ive lost over 5stone 4of that with she med . I love t... See more
It feels very different to a pharmacy experience... I like the app and the comms are good
I’ve had such a positive experience with SheMed throughout my weight loss journey. Since April, I’ve gone from 73kg to 50.9kg, and I truly don’t think I could have done it without their support. Wh... See more
I’m extremely disappointed with my experience with SheMed. I placed an order on 7th March but quickly changed my mind and requested to cancel, as I was considering switching to a different... See more
Company replied
You listened to me. I feel you gave me a chance. One thing I found a huge problem was the negative comments on Facebook. I lost my confidence and so I took a huge step back. I’ve decided now not t... See more
I purchased a weight loss program and used my BLC discount code. It is unclear on the website that this is not a discount that can be used I’m going further. Which is fine if you can afford it but... See more
Company replied
I was nervous about weight loss injections at first but I knew I needed to do something about my weight. SheMed UK was recommended to me by someone who was already on the plan and had already lost... See more
Absolutely appalling customer service. I have been in contact with the company as my GP advised me not to take the product, they don't care about this. They will cancel but not refund any money so do... See more
Company replied
Thought I was undertaking a plan with a trustworthy company - blood tests before treatment, consultations with clinicians, people on hand to talk to. First dispensation was fine, and although I didn’t... See more
Company replied
Lost 3 stone in six months Did have some side effects but was given the medication to deal with
I’ve currently had my 1 star previous review removed by trustpilot. I assume this was requested by she med. I’ve given trustpilot ALL the communication I’ve had with this company so if trustpilot is... See more
Company replied
Its a very full well rounded experience. I am very impressed with the support I receive.
From the very start, the customer service has been extremely poor. The company claims to offer 24/7 support, but this is misleading — the quickest response I received took three days, despite... See more
Company replied
Customer care package very good however trying to update payment or understand leap in price from £69 first month to £124 second( told it was due to being on three month plan?) Without explanation or... See more
Company replied
If I could this company zero stars I would. I received an email from SheMed offering me my first two months at £50. First, they took money out of my account before I had been approved for munj... See more
Company replied
I have lost 32lb in 6 months. It is sporadic but is going down. I am about to join a gym, I feel really great, don’t get breathless any more. Very happy with results
Company details
About SheMed UK
Written by the company
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The first female-focused Weight Loss Programme in the UK
Created specifically for women, the SheMed Weight Loss Programme is dedicated to making weight loss work for you. We do this by working closely with you to understand your medical history and entire health landscape. Once we have this knowledge, we use data-driven solutions including blood analysis and AI tools to determine your best treatment plan.
This personalised approach, combined with world-class medication and ongoing support from our experts, means SheMed is perfectly placed to help you achieve your weight loss goals.
At SheMed we offer:
- GLP-1 Medications
- Weekly progress monitoring
- In-app women's health support
- 24/7 side effect support
- Tailored, monthly dosing
- Extensive assessment and eligibility review
- Female-focused content
Contact info
184 Drummond Street,, NW1 3HP, London, United Kingdom
- support@shemed.co.uk
- shemed.co.uk
SheMed Weight Loss Programme
4.3
Excellent
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was a little skeptical based on some…
I was a little skeptical based on some bad reviews I saw on this platform, I am glad I followed my gut feeling. What a great company. From the very beginning of my journey with SheMed the guided me every step of the way, thank to their blood test I discovered things about my health condition that I wasn't aware of. The delivery of the medication was fast and discreet, there was a little delay with Royal Mail, but their customer service was exceptionally fast to respond to my email ( only a few hours ) and extremely helpful and understanding, I am so so soooo happy I switched from MedExpress. I would give 6 stars if I could!
March 23, 2026
Unprompted review
Very quick service and emails
Very quick and thorough with a blood test you do at home before receiving the medication.
March 26, 2026
Unprompted review
Poor customer service & expensive provider
I originally signed up with SheMed having previously being a customer with another provider, based on a very good price due to having a blue light card. Unfortunately this has resulted in being tied in to the service and being overpriced for future orders! After 4wks I wanted to increase my dose yet the service did not give the option to do so and automatically issued me with the same low dose of 0.25 which has not had an impact on me at an inflated price compared to other providers!
I contacted SheMed immediately (whilst on holiday abroad I hasten to add) and was advised by email that they would fix the error by sending out the correct pen and credit my account. Neither of these things occurred.
I submitted an email on the 24th March highlighting my frustrations and requested to cancel with immediate effect and to have a response regarding my complaints and to date have not had a response (it is now the 7th April!). SheMed claim to respond 24/7 and to answer emails within 48hrs! I rang to discuss on Thursday last week, advised that my email will be classed as 21 days notice of cancellation. I queried a response to my original email and to speak with a manager, I was promised that a manager would call me back before the end of the day. I received no such call! I submitted a further email with my complaints and again, I have had no response! Absolute sham of a company that I will not be using again. I will be reining and sticking with pharmacy4u who have been extremely reliable and consistent with their customer service and transparency with pricing.
Additional note after reading SheMed reply - it is interesting that only now after having to write a negative review have you responded to my original emails to cancel my membership. You have not however responding to the other issues I raised. Which I did repeat within the survey i was sent today.
The introduction price was lower yes and I understood this was a one off but future prices were also set at a lower price based on whether you signed up for monthly, 3 monthly etc. I have a screenshot of this. On reviewing my programme (second payment receipt) I was listed as being on 3mth programme yet was charged the amount you charge for 5mg but was prescribed a 2.5mg?!
I also completed the questionnaire but nowhere within that did I ask if I wanted to increase. That email came through delayed and I was abroad on holiday! I did however contact SheMed where I was told this would be sorted but it wasn’t! Evidence of that was submitted on my initial email.
March 24, 2026
Unprompted review
Reply from SheMed UK
We’re very sorry to hear that your experience did not meet the standard of care and service we aim to provide.
To ensure you receive your medication promptly and without interruption, we have now implemented auto-refills. This means your payment will be processed and your medication will be shipped every 28 days automatically.
We kindly ask that you complete the required questionnaire before the auto-refill is triggered. If the questionnaire is not completed, we will proceed with the assumption that there are no changes to your medical history that require notification for your next order.
Please note that in our 3-month commitment, the first dose has a special discounted price and after that, the other two doses still have £15.00 discount each.
I am happy to clarify the pricing for our 3-month commitment. The first dose includes a significant initial discount, and the subsequent two doses will each benefit from a £15.00 discount.
Apologies for the delay in getting back to your email but I believe one of our agents has been in contact with you but if you need any assistance please get in touch with our customer support team.
SheMed experience
I am providing SheMed with a rating of 3.5 stars; however, as this option is not available, I have selected 4 stars.
I have no significant complaints, as the service I have received has been satisfactory. Nevertheless, I would appreciate more incentives for your loyal customers who have remained with SheMed throughout various changes. Currently, only founding members and new customers receive perks such as discounted prices. Long-standing customers receive no additional benefits, which has led many to seek better prices elsewhere.
It would be beneficial to offer occasional special offers to encourage continued loyalty.
Additionally, I would like to highlight the need for improved updates to customer notes. For example, I escalated to the highest dose of Wygovy (7.2 mg), but experienced adverse reactions and was advised to pause treatment for a few weeks before returning to a 2.4 mg dose. This resulted in surplus medication; however, I have been persistently contacted to refill, despite informing customer service that I had enough medication for several weeks and would reorder once I ran out. This information has not been correctly documented, and I continue to receive reminders that I need to reorder.
Founding members sometimes receive gifts, such as pen cases sent randomly, but loyal customers do not appear to receive similar gestures.
I kindly suggest that additional incentives be provided for loyal customers to encourage them to remain with SheMed.
April 6, 2026
Unprompted review
My experience has been great thus far
My experience has been great thus far, communication with the company has been easy and mostly helpful.
My weight loss has been steady and slow with few side effects.
I describe the whole process as life changing.
I do wish Royal Mail was not the carrier, twice my delivery has been days late, however this was not the fault of SheMed, and it would be nice if some of the offers were open to existing customers ie blue light discounts
Other than that, I am very happy
April 6, 2026
Unprompted review
Lots of help
Felt better for having a blood test B4 Quick delivery of meds, took 1 week total with test results etc.
March 28, 2026
Unprompted review
Impressive service
I like the medical approach from start to finish in relation to “not just interested in selling”
March 29, 2026
Unprompted review
Communication is brilliant
Communication is brilliant. Customer services are very efficient with dealing with any queries I have had. All information is passed to my GP and side effects noted and managed well. I can't compare to any other services but I am more than happy with Shemed.
April 5, 2026
Unprompted review
It's thorough
It's thorough, easy to add your side effects, easy to use,results in my 1st week. Looking forward to continuing
April 5, 2026
Unprompted review
Very misguided process
Very misguided process made me think I was simply buying weight loss medication however there was a blood test and a phone call and then only subject to review of my blood results would any medication be provided. Low and behold I was deemed not suitable for the weight loss program..
an email said I could view my blood results on the app however all you see is that you are not suitable.. no detailed report.
If you want to be ripped off go ahead..
April 4, 2026
Unprompted review
Reply from SheMed UK
We are sorry that you feel that your experience with our service did not meet your expectations. Our initial eligibility questionnaire at sign-up is designed to determine whether a patient meets the basic BMI requirements for the programme. It’s important that the information provided at this stage is accurate, as it forms the basis of acceptance into our programme. As part of our onboarding, we also conduct a verified video call and blood screening to confirm key details, including weight and BMI. If discrepancies are found, eligibility may be reassessed at that point. As per our terms, refunds are issued only when ineligibility is identified based on the blood test results, not due to incorrect or inconsistent information provided at sign-up. We understand that this outcome may be disappointing and appreciate how frustrating it can feel. Our priority is always clinical safety and ensuring that patients receive care that is safe and appropriate.
Please reach out to our support team if you require further assistance.
Very disappointed as signed up for…
Very disappointed as signed up for three months for £69 provided my blood test and estimated my weight as i didnt have any scales at the time, was rejected for the injections and told i wasnt getting a refund as id given incorrect weight. Absolutely shocking business practice
April 4, 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that your experience with our service did not meet your expectations. Our initial eligibility questionnaire at sign-up is designed to determine whether a patient meets the basic BMI requirements for the programme. It’s important that the information provided at this stage is accurate, as it forms the basis of acceptance into our programme. As part of our onboarding, we conduct a verified video call and blood screening to confirm key details, including weight and BMI. If discrepancies are found, eligibility may be reassessed at that point. As per our terms, refunds are issued only when ineligibility is identified based on the blood test results, not due to incorrect or inconsistent information provided at sign-up. We understand that this outcome may be disappointing and appreciate how frustrating it can feel. Our priority is always clinical safety and ensuring that patients receive care that is safe and appropriate.
Please feel free to reach out to our support team if you require further assistance.
Overall really good
Overall really good, unfortunately found it a bit of difficulty with blood test. The Customer service girl was very helpful when I called. Hopefully will be succcessful on next occasion. Good App uploading weight each week, can see progress and lots of FAQ available.
March 30, 2026
Unprompted review
Had to involve my bank for assistance refund.
I purchased the medication on 23rd October, first blood test failed, took 7 days to receive a second, which I completed and returned the same day. Completed the onboarding call with a consultant. 2 months later and after so many calls and emails to this company, time and again being promised they were so very sorry and would sort this immediately...nothing received. Refused to refund me so I contacted my bank for assistance. They had 2 months to respond and did so 1 week before thr deadline, and blatantly lied, thankfully I have kept copies of the communications, the call logs amd emails, the bank found in my favour and I have finally received my refund 5 months after making my payment. Shocking behaviour by this company.
April 3, 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that your experience with our onboarding process did not meet your expectations.
As part of our eligibility and onboarding process, we conduct a blood screening to confirm your suitability to join our programme. We have protocols in place for situations where a blood test does not process correctly. In these cases, a replacement kit is sent at no additional cost so the clinical assessment can continue without delay.
We understand that you requested a cancellation, and we appreciate how delays in communication can add to frustration.
Offers such as replacement kits, are intended to provide options for patients who may still wish to continue. We are very sorry to see you go however, we respect your decision not to proceed.
Refunds and cancellations are handled in line with our terms and conditions and the stage reached in the process. Where a kit has already been dispatched, as it is classed as a sealed good, it cannot be returned or reused for health and safety purposes.
For this reason, cancellations requested after dispatch are not eligible for a refund. As you have already raised this with your bank, the matter will now follow their review process.
Please feel free to contact our support team if you require further assistance.
Avoid! Took money - no medication
I asked for a refund as I hadn't been able to get the blood test to work. They cancelled very quickly but only refunded me £20! I asked why and they said that if you ask for a refund after the blood test is issued they retain £60.
This wasn't clear when I asked to cancel. I then told them that if I'm going to loose all that money I'll try the blood test again and they said I would have to start all over and pay again!
Absolute rip off. They use an AI bot for customer service so you just get the same answer over and over.!
April 1, 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that your experience did not meet your expectations and understand how frustrating this situation must be.
To clarify, cancellations requested before dispatch of the blood test kit are eligible for a refund in line with our terms and conditions. Where a kit has already been dispatched, as it is classed as a sealed good, it cannot be returned or reused for health and safety purposes. For this reason, cancellations requested after dispatch are not eligible for a refund.
However, as a gesture of goodwill and outside the scope of our terms and conditions, we do offer a partial refund for the portion of the service that was not received.
As a refund and cancellation has already been processed in your case, proceeding with your account in your stage would unfortunately not be possible, however, we would prefer to resolve this matter for you and support you rather than seeing you feel dissatisfied.
We have requested your details via Trustpilot so that we can review your case in full and assist you further.
Delivery excellent
Delivery excellent, cost competitive, easy to record your weekly progress. Excellent support team service. Weight loss steady and effective.
April 3, 2026
Unprompted review
The most professional organisation ever…
The most professional organisation ever who just seem to go above and beyond. Everything is spot on and then and bit more. Exceeded my expectations.
March 27, 2026
Unprompted review
It’s not a speed race
I am happy with the amount of weight I have lost but was hoping to be closer to my goal as the last 3 months has been no change. It is quite expensive.
April 3, 2026
Unprompted review
They are very professional people and I…
They are very professional people and I had all answers fast response
April 2, 2026
Unprompted review
I like that shemed offer a free blood…
I like that shemed offer a free blood test, and how you can look at your results. I like the Facebook group that you can get advice from people actually going through the same thing as you. I like that you get a questionnaire at the end of every month, It makes me feel looked after. You have the option to move up a dose if it gets approved but you can also stay where you are if you chose. I do also like the self log option too something that I prefer personally.
April 1, 2026
Unprompted review
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