SheMed UK Reviews 5,558

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the helpfulness of the staff. Many people highlight the exceptional customer service, noting the ease of communication and the personalized support received. Consumers also appreciate the user-friendly system and the comprehensive support provided throughout their journey, including monitoring progress and managing side effects. However, some customers also noted issues with the product, mentioning that it worked slower than expected or did not lead to the desired weight loss. A few other people also felt that the customer service was unhelpful, citing slow responses, unclear information, and a lack of accountability, with some experiencing concerns about initial claims and difficulty resolving issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the effectiveness of the weight... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and supportive... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app easy to use for... See more

Based on these reviews

Rated 4 out of 5 stars

I am pleased with my results and found the HeMed system easy to use and unintrusive. Once you realise that weight loss is a life change and not just an easy fix you realise you can lose the weight.... See more

Rated 4 out of 5 stars

As a continued customer one would think that better prices would be offered, however, this isn't the case. Those who hop from provider to provider seem to always land the cheaper prices. I do like t... See more

Rated 4 out of 5 stars

I was unable to lose weight till Mounjara. Found Shemed through a friend and she was seeing results. I didn't have the big losses that others seemed to have but I've steadily lost 1-2 lb per week. I'v... See more

Rated 5 out of 5 stars

My experience has been great thus far, communication with the company has been easy and mostly helpful. My weight loss has been steady and slow with few side effects. I describe the whole proces... See more

Rated 5 out of 5 stars

I found SheMed most professional and also attentive! They show an interest in how you are doing and will offer help when required. The box contained all kinds of medication to cover every possible... See more

Rated 5 out of 5 stars

SheMed has changed my life; I had post menopause weight gain during the lockdown period a few years back which I could not lose with conventional efforts. Osteoarthritis also slowed down my opportunit... See more

Rated 5 out of 5 stars

Ease of usage its certainly helping reduce my appetite , came in a plain box , blood test was simple everything explained clearly and I have lost 6 7kg in just 3 weeks. I have never seen my scales... See more

Rated 5 out of 5 stars

I have been with Shemed for 6 months on the Wegovy injection and have lost 3 stone in weight. It hasnt all been plain sailing but the support is there if you want it. I havent had any problems wit... See more

Rated 5 out of 5 stars

Communication is brilliant. Customer services are very efficient with dealing with any queries I have had. All information is passed to my GP and side effects noted and managed well. I can't compare t... See more

Rated 5 out of 5 stars

Excellent so far, everything explained clearly, fast delivery & easy to use. Like the fact that you can check in with a person or do self checkin, also very happy that you can see your progress along... See more

Rated 5 out of 5 stars

I think to start with I was contacted regularly (email) and any side effects I had I was given ideas on how to alleviate them. I was called the first time I came to the end of my pen asking my view if... See more

Rated 5 out of 5 stars

I have struggled to lose weight for many years, it affected my gallbladder which I had surgery for. This last year I have lost over 2 stone, I feel healthier, I don't get breathless anymore.

Rated 5 out of 5 stars

So far so good, they respond so quick and helpful. The jab is working slower than I thought but going in the right direction. The first jab you get you also get a little medical kit for side effects.... See more

Rated 1 out of 5 stars

Absolutely shocking service, avoid at costs. Why they make the process so complicated astounds me, the bloody test kit did not work and I contacted them as not happy and wanted to cancell and go with... See more

Company replied

Rated 5 out of 5 stars

I like the fact that SheMed totally look after their clients. Its a very professional set up with properly trained staff on hand. The app is really cool too. I've used both Manjauro and Weygovey and h... See more

Rated 5 out of 5 stars

The most professional organisation ever who just seem to go above and beyond. Everything is spot on and then and bit more. Exceeded my expectations.

Rated 5 out of 5 stars

I am delighted with my experience with SheMed Always someone available to chat with if needed. Any issues or concerns same again always someone there. You listened, advised and I’m delighted... See more

Rated 1 out of 5 stars

Don't sign up with them! They take your money without authorisation. I requested a one off pen, but it seems they lock you into a rolling subscription that you know nothing about. They are useless at... See more

Company replied

Rated 5 out of 5 stars

On boarding process is easy, and I like that they do a blood test before prescribing and send all the over the counter kit to battle side effects. Easy to make the phone calls to check in etc. I lost... See more

Rated 1 out of 5 stars

Signed up for a discounted programme at £60 per month for the first three months. However, in month two they claimed the price was £124, followed by £139 in month three. Their offer clearly stated tha... See more

Company replied

Rated 5 out of 5 stars

I’m 54 and my friend introduced to SheMed. 33kg later, and still on the journey over 9 months. I have 8kg to target, more to go. I got advise, and I got care when I have symptoms that have my healt... See more

Rated 5 out of 5 stars

This company’s level of support and service is outstanding. At first I was a bit shocked at how much they were requiring from me - video calls, proof of everything but it’s thorough, they take it seri... See more

Rated 5 out of 5 stars

I'm now at a healthy bmi I felt like shemed team were with me every step of the way it worked well for me I have tried countless diets and failed miserably this time I retained my eating habits and re... See more

Rated 5 out of 5 stars

The jab is totally curbing my hunger which makes it easier to lose weight. The check ins are easy to do and their customer service is very helpful .

Rated 5 out of 5 stars

The company make it as easy as possible for the customer. Support is available, if needed. The delivery is prompt and well packaged. The app is easy to use. I would certainly recommend this company.

Rated 5 out of 5 stars

The weight loss journey has been pretty great ... it is coming up a year even though i paused medication for 2 months before starting up again but overhall i have lost most weeks and found the process... See more

Rated 5 out of 5 stars

It's thorough, easy to add your side effects, easy to use,results in my 1st week. Looking forward to continuing

Rated 5 out of 5 stars

Fast and efficient service Was anxious before starting but everything including the FB support group has been great

Rated 5 out of 5 stars

Most places, I believe just send the meds to you and there is no weekly recordings. From day one you have been there whenever needed. The online recording of weight gives you a boost. The service i... See more

Rated 5 out of 5 stars

Slow to start but finally seeing progress! Perseverance is the key, plus upping proteins I found

Rated 5 out of 5 stars

two weeks in and I’ve had just a tiny bit of nausea! SheMed have been with me every step of the way! A wonderful easy App to use to track your progress and support 24/7 . I’ve lost 1lb in one week and... See more

Rated 5 out of 5 stars

I lost lots of weight and felt great most of the time (only a small number of side effects). Product always arrived on time and always got a response to my email queries. Weigh in was quick and easy.... See more

Rated 4 out of 5 stars

The starter box was very impressive. I felt I was getting great value for my money. The leaflet was very informative and easy to follow, with videos to watch for guidance. The member of the Sh... See more

Rated 5 out of 5 stars

Great support. Send packages when they say they will. Feel someone is reviewing my progress in positive way. Delighted with weight loss and increased confidence . Thank you

Rated 5 out of 5 stars

Everyone I know hates going through the questions to be accepted to use the diet injections. But it’s a necessary process to make sure you stay safe. I found SheMed to be quite detailed. They also... See more

Rated 5 out of 5 stars

Very well organised. Great care with the weekly check ins. Very helpfull. Clear up. Very helpfull with the all the support medication.

Rated 5 out of 5 stars

Very supportive always, app is easy to use and emails are responded in a timely manner. Cannot fault them and having used other providers in the past I can say without a doubt SheMed is exceeding the... See more

Rated 5 out of 5 stars

I have found shemed to be a very easy service to use they have been superb at getting back to you and they dont push you to move up if you happy . Ive lost over 5stone 4of that with she med . I love t... See more

Rated 5 out of 5 stars

It feels very different to a pharmacy experience... I like the app and the comms are good

Rated 5 out of 5 stars

I’ve had such a positive experience with SheMed throughout my weight loss journey. Since April, I’ve gone from 73kg to 50.9kg, and I truly don’t think I could have done it without their support. Wh... See more

Rated 1 out of 5 stars

I’m extremely disappointed with my experience with SheMed. I placed an order on 7th March but quickly changed my mind and requested to cancel, as I was considering switching to a different... See more

Company replied

Rated 4 out of 5 stars

You listened to me. I feel you gave me a chance. One thing I found a huge problem was the negative comments on Facebook. I lost my confidence and so I took a huge step back. I’ve decided now not t... See more

Rated 3 out of 5 stars

I purchased a weight loss program and used my BLC discount code. It is unclear on the website that this is not a discount that can be used I’m going further. Which is fine if you can afford it but... See more

Company replied

Rated 5 out of 5 stars

I was nervous about weight loss injections at first but I knew I needed to do something about my weight. SheMed UK was recommended to me by someone who was already on the plan and had already lost... See more

Rated 1 out of 5 stars

Absolutely appalling customer service. I have been in contact with the company as my GP advised me not to take the product, they don't care about this. They will cancel but not refund any money so do... See more

Company replied

Rated 1 out of 5 stars

Thought I was undertaking a plan with a trustworthy company - blood tests before treatment, consultations with clinicians, people on hand to talk to. First dispensation was fine, and although I didn’t... See more

Company replied

Rated 1 out of 5 stars

I’ve currently had my 1 star previous review removed by trustpilot. I assume this was requested by she med. I’ve given trustpilot ALL the communication I’ve had with this company so if trustpilot is... See more

Company replied

Rated 1 out of 5 stars

From the very start, the customer service has been extremely poor. The company claims to offer 24/7 support, but this is misleading — the quickest response I received took three days, despite... See more

Company replied

Rated 1 out of 5 stars

Customer care package very good however trying to update payment or understand leap in price from £69 first month to £124 second( told it was due to being on three month plan?) Without explanation or... See more

Company replied

Rated 1 out of 5 stars

If I could this company zero stars I would. I received an email from SheMed offering me my first two months at £50. First, they took money out of my account before I had been approved for munj... See more

Company replied

Rated 5 out of 5 stars

I have lost 32lb in 6 months. It is sporadic but is going down. I am about to join a gym, I feel really great, don’t get breathless any more. Very happy with results


Company details

  1. Women's Health Clinic
  2. Weight Loss Service

About SheMed UK

Written by the company

SheMed Logo

The first female-focused Weight Loss Programme in the UK

Created specifically for women, the SheMed Weight Loss Programme is dedicated to making weight loss work for you. We do this by working closely with you to understand your medical history and entire health landscape. Once we have this knowledge, we use data-driven solutions including blood analysis and AI tools to determine your best treatment plan.

This personalised approach, combined with world-class medication and ongoing support from our experts, means SheMed is perfectly placed to help you achieve your weight loss goals.

At SheMed we offer:

  • GLP-1 Medications
  • Weekly progress monitoring
  • In-app women's health support
  • 24/7 side effect support
  • Tailored, monthly dosing
  • Extensive assessment and eligibility review
  • Female-focused content

Find out more


Contact info

Promotion box for SheMed UK

SheMed Weight Loss Programme

Effective and proven weight loss medication, delivered directly to you

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scammers

Looks like I’m not the only one after seeing the other bad reviews. This company use the seemingly “caring” blood test as a way to lock people in and charge them £59. Before you have chance to think and change your mind they quickly dispatch it, refusing a refund. Looking at their responses, they’re unapologetic and don’t care people aren’t happy with this process.

April 10, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience hasn’t met your expectations.
To clarify, blood test screening is a key part of our prescribing process for all patients. This allows our clinical team to assess suitability and ensure treatment is provided safely, in line with our standard operating procedures. This requirement is also clearly outlined at multiple stages on our website as part of the SheMed joining process.
As outlined in the terms and conditions agreed to at sign-up, once a blood test kit has been dispatched, it is classified as a sealed good and is non-refundable for health and safety reasons. These kits cannot be returned or reused once issued, even if they remain unopened.
If you have any further questions or would like us to review your case in more detail, please feel free to get in touch. We’re here to help.

Rated 3 out of 5 stars

Good communication

Good communication. Good supplies given with the original order and reliable delivery of further supplies.
There is good feedback and response, BUT I have hardly lost any weight at all after 6 months

April 10, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

Thank you for sharing your experience.

We completely understand how disappointing it can feel when you’re not seeing the results you were hoping for, and we’re really here to support you every step of the way.

Because everyone responds to medication differently, it can sometimes take a little time and a few adjustments to find what works best for you. Please don’t feel discouraged; this is a normal part of the process.

In the meantime, we encourage you to explore the SheMed app, where you’ll find helpful tips, delicious recipes, and practical guidance to support your weight loss journey.

If you have any concerns or would like to review your progress, our clinicians are always here to help. Please don’t hesitate to reach out. We’re committed to making sure you feel supported, confident, and cared for throughout your journey.

Rated 1 out of 5 stars

DON'T SIGN WITH THEM

Don't sign up with them! They take your money without authorisation. I requested a one off pen, but it seems they lock you into a rolling subscription that you know nothing about. They are useless at responding and constantly fob you off. I had nightmare time with them . They take no accountability and just repeat the same script every time you call them. USELESS!!!!

April 10, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience did not meet your expectations and that you felt our support was not up to our standards.

You can cancel your subscription at any time by giving us at least 21 days' notice before your next scheduled payment (which occurs every 28 days).

If you let us know with less than 21 days' notice, as outlined in our terms and conditions you will be charged for the upcoming payment cycle. Your cancellation will then take effect for the cycle after that. Similarly, if services have already been delivered, or if medication has been issued or dispensed before your cancellation is processed, you will be charged for that payment cycle.

Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service, avoid at costs. Why they make the process so complicated astounds me, the bloody test kit did not work and I contacted them as not happy and wanted to cancell and go with another provider with a more simple process, Shemed offered me a partial refund of £10......this is refused as I wanted a breakdown showing the bloddtest kit cost £65. This request was ignored by them and then they apologised and said they made an error and I would be entitled to £20....this is no better 😡 They have still no sent me the breakdown and currently not responding to my emails so please use a different company who are easier, more accommodating and don't need your DNA

April 9, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience did not meet your expectations.

The blood test is described as included within the £79 introductory charge; it is not a separate free product. The £79 payment covers the initial clinical screening process, which includes the blood test kit, laboratory analysis, clinician review and subsequently the first month's medication. This is outlined during the sign-up process and within our terms and conditions.

Orders move quickly into processing to avoid delays for patients who are ready to begin treatment. As a result, blood test kits are dispatched promptly after payment. Where a kit has already been dispatched, it is classed as a sealed good and cannot be returned or reused for health and safety reasons. For this reason, cancellations requested after dispatch are not eligible for a refund.

However, as a gesture of goodwill and outside the scope of our terms and conditions, we have offered a partial refund for the portion of the service that was not received.

We believe an agent from our team has already reached out to you, but please do not hesitate to contact our dedicated support team if you require any further assistance or have additional questions.

Rated 1 out of 5 stars

This company is awful

This company is awful, avoid at all costs. The product isn’t working and I have asked to switch to an alternative or cancel no to both. I would find a company with better customer service and support as it is all managed by robots 😡

Also it was meant to be the same price for 3 months and they have increased it by 50% for 2nd month absolutely con and deceiving when placing order - avoid

April 9, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience did not meet your expectations, our intention is never to sound robotic, but always to guide our patients with the highest standards of care and support.

With our 3-months plan, our patients have a £64 discount for their first dose and then get extra savings in their second and third month for the value of 15£ a month, as specified on our website, this plan only applies as to patients who starts on the lower doses.

Because everyone responds to medication differently, it can sometimes take a little time and a few adjustments to find what works best for you. Please don’t feel discouraged; this is a normal part of the process.

Please do not hesitate to contact our dedicated support team if you require any further assistance or have additional questions.

Rated 4 out of 5 stars

You listened to me

You listened to me. I feel you gave me a chance. One thing I found a huge problem was the negative comments on Facebook. I lost my confidence and so I took a huge step back. I’ve decided now not to read it. So hopefully I’m back on track. Food addiction is not easy and we need to overcome this in a positive and encouraging way. I also found the call centre workers at the beginning good and not so good. One lady was brilliant and one did not have the patience at all. She sounded like she was under pressure. I loved the blood tests and even better I get another in six months for free. Plus I loved receiving the case for the pen. Encouragement is the key.

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Slow and steady

It's been nearly 9 months and nearly 4 stone off, the first 2 months were Mounjaro and then switched to Wegovy due to price increase only on 1.7 but happy

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a good experience with…

I have had a good experience with Shemed. I initially used a discount code from blue light. I found the app easy to use, i had guidance with my weight and blood test taken on the wednesday, which was extremely helpful. My blood results were quickly reviewed and returned by friday. I was given sent my prescription by the Saturday. The app itself is pretty good. It can be glitchy now and again. Theres lots of help and advice. The qr code for weighing in could do with being bigger to photograph at self check in. Maybe a bigger sticker would help. I am on week 3, have completed the self check ins and feel better and losing weight steadily. Pens are super easy to use. No massive side effects. So up to now all has been good. Cant fault it. I like the fact that they test your blood to see where your cholestral, blood sugar, liver etc is and gives a better picture of your overall health and send a copy of prescription to your Dr. The process has been thought through and ensures patient safety for this treatment. I would recommend at this point.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing customer service

Very disappointing customer service! Signed up and unfortunately unable to proceed and was informed I would be refunded. Two weeks later and still no refund. Waiting for days for response, then informed nothing on account! Had to provide screenshots of the message from clinicians. Week later after providing information I am still chasing them. Now informed it will be another 5-10 days! Don’t trust and avoid at all costs

April 8, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience did not meet your expectations.

If you are deemed ineligible due to the blood test results, you will receive a full refund. Sorry to hear that your refund is taking longer than it should.

Please do not hesitate to contact our dedicated support team if you require any further assistance or have additional questions.

Rated 5 out of 5 stars

So far so good

So far so good, they respond so quick and helpful. The jab is working slower than I thought but going in the right direction. The first jab you get you also get a little medical kit for side effects. Jabs arrive promptly. Really happy

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

two weeks in and I’ve had just a tiny…

two weeks in and I’ve had just a tiny bit of nausea! SheMed have been with me every step of the way! A wonderful easy App to use to track your progress and support 24/7 . I’ve lost 1lb in one week and losing! Thank you SheMed x

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very good support professional guidance…

Very good support professional guidance any issues with medication there is always contact information if you need questions answering feel safe and supported by clinicians and very helpful on weigh in day checking your medication is correct and the program tracks your progress on the SheMed app and gives you lots of information for you to know highly recommended

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience – no results and poor customer service

I used SheMed’s programme for 4 months and unfortunately saw no results whatsoever. In fact, the treatment had the opposite effect on me — it increased my urge to snack and left me feeling hungry most of the time.

After raising this, I expected some level of support or at least a proper review of why the treatment didn’t work. Instead, I was simply offered another medication at an additional cost, with no option to trial it first. After already spending a significant amount over several months, this felt very unreasonable.

There was no accountability, no personalised support, and no real attempt to resolve the issue. It came across as more focused on selling another product rather than helping the customer.

Overall, a very frustrating experience and disappointing level of customer service. I would not recommend based on my experience.

April 7, 2026
Unprompted review
SheMed UK logo

Reply from SheMed UK

We’re sorry to hear that your experience did not meet your expectations.

We completely understand how disappointing it can feel when you’re not seeing the results you were hoping for, and we’re really here to support you every step of the way.

Because everyone responds to medication differently, it can sometimes take a little time, and a few adjustments to find what works best for you. Please don’t feel discouraged; this is a normal part of the process.

In the meantime, we encourage you to explore the SheMed app, where you’ll find helpful tips, delicious recipes, and practical guidance to support your weight loss journey.

If you have any concerns or would like to review your progress, our clinicians are always here to help. Please don’t hesitate to reach out we’re committed to making sure you feel supported, confident, and cared for throughout your journey.

Your wellbeing is, and always will be, our top priority.

We believe an agent from our team has already reached out to you, but please do not hesitate to contact our dedicated support team if you require any further assistance or have additional questions.

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