i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Shares ISA account has some appealing features however, it’s not as easy to add money as other providers, e.g. having to use a debit card. Similarly, the colour scheme of the app means that you ca... See more
Company replied
Nice and easy to join and get set up, but the platform and profile are somewhat limited (in terms of information about the stocks and shares invested in, direct debit controls etc.). Overall nice UX a... See more
Company replied
A bit of confusion with money going into my account instead of my wife's, but all sorted with a phone call. A shame that joint accounts are no longer available.
Company details
Written by the company
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
Contact info
High Street 2, SK8 1AL, Cheadle, United Kingdom
- shepherdsfriendly.co.uk
4.1
Great
954 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offered £325 bonus through website…
Offered £325 bonus through website TopCashback, and then declined the claim. One star review!
January 2, 2026
Unprompted review
Reply from Shepherds Friendly
Hello,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
So that I can look into this for you, I've sent you an email through Trustpilot asking for more information. Please could you reply with your full name, plan number and email address?
Or, you can reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Easy to set my account up
It was easy to set my account up and arrange a monthly direct debit. My first payment went in on the planned date. Great communication upon setting up my saving plan.
March 23, 2026
Unprompted review
Very easy to progress through…
Very easy to progress through application and start a policy. Easy to select what is best for me and set a budget.
March 24, 2026
Unprompted review
A Great Introduction to Investments
Really simple setup, all done electronically and everything seems really clear. Great initial offer to start with and hoping to get some great returns from my investments. I like the app and how clear all the documentation was too.
March 23, 2026
Unprompted review
Shepherd's Friendly got back to me…
Shepherd's Friendly got back to me straight away with a reply to my question. Thanks
March 31, 2026
Unprompted review
Isa set up
Really easy and straight forward to open isa, lots of information to help make informed choice, options of investment opportunities
March 30, 2026
Unprompted review
no cashback for almost a year!
Opened ISA with SF in may 2025 via quidco cashback.
it says cashback claim can take up to 6months, but its been almost a year with no response. when contacting quidco they say retailer hasnt responded yet. easy to trick people and they they money, harded to meet their own obligations. shamefull business tactics, especially for company that you trust your money with!!
May 4, 2025
Unprompted review
Reply from Shepherds Friendly
Hello Hubert,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
I've looked into this for you, and the transaction didn't track through Quidco. Whilst most transactions track successfully, this can happen occasionally, particularly if Cookies are rejected.
We'll pay the cashback to Quidco on the 3rd April and then they will credit it to your account. This may take a few days.
If you have any questions in the meantime, please don't hesitate to reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
The investment plan is easy to…
The investment plan is easy to understand and transfer funds
March 26, 2026
Unprompted review
Simple
Simple to access, informative, effective, efficient and easy to use
March 24, 2026
Unprompted review
I opened a junior ISA
I opened a junior ISA, arranged £1000 to be deposited and claimed £125 bonus. A total of £1125 appeared in the account within the day but then it all disappeared and a week later it keeps showing £0! Not impressed. Spoke to a very nice man and assured me they will investigate and get back to me in 2-3 days. Fingers crossed. At least the money has not gone from my account.
Also, it is very difficult to find the log out button on your webpage. Poor security.
UPDATE 01/0/2026 I had to call again a week later to find out what is happening with my account because no one followed up on it as promised. My initial payment did not go through but no one could tell me why and no one bothered to follow up on that to make sure I knew what was going on.
I have lost all trust and confidence in Shepherds and cancelled the account. I will not use them again.
March 27, 2026
Unprompted review
Reply from Shepherds Friendly
Hello Kate,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?
If you have any questions or further feedback please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
All the information I needed was there…
All the information I needed was there to hand to read through and understand the plan. It helped me chose the right thing for me and so I signed up right away.
March 19, 2026
Unprompted review
Very good e perfect no constant phone…
Very good e perfect no constant phone calls really happy
March 24, 2026
Unprompted review
Easy to set up and the app / website is…
Easy to set up and the app / website is easy to use and navigate
March 17, 2026
Unprompted review
I took out a policy
I took out a policy.
Very easy to set up online.
Excellent quote especially as I am over 50.
Thank you.
March 4, 2026
Unprompted review
Easy to set up and everything is in one…
Easy to set up and everything is in one place in an easy to navigate app.
March 7, 2026
Unprompted review
Easy to use an set up and great…
Easy to use an set up and great communication
March 9, 2026
Unprompted review
Instant quote and really easy to use
Instant quote and really easy to use. The best life insurance I have found , application is easy and the customer service is excellent
February 27, 2026
Unprompted review
Highly recommend
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds.
My daughter who has recently turned 18 last year had her trust fund in shepherds friendly and managed to release her money without any issues
February 1, 2026
Unprompted review
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