Shepherds Friendly Reviews 954

Very poor.
Opened an ISA with £20k via TELUS Health who my employer promoted £400 cashback with SF. After not receiving the cashback I raised a claim with TELUS who today after almost 5 months received an answer from SF to say the purchase was either not completed correctly or I received cashback via an alternative method. Both statements are false and it feels like they just don't want to honour the cashback promise. Anyway I shall be transferring to another ISA and won't get involved with this company again

Straight forward process

Complete history and guide lines and excellent web site.

Application was easy

Always helpful, they look after you and your money. It's easy to withdraw if needed and you can freeze deposits when necessary. I really happy with how Shepherds Friendly work

I really struggle with computers but found your site nice and straight forward .
Very happy looking forward to being a customer !!

It is so easy to get on the saving or investment ladder with Shepard's Friendly idea of platform.
Just revamped it's app as well, and so pleased with the ability to make payment using convenient methods.
The sky is the starting point I would say for #Shepherd Friendly.

Dami.

Easy to join. Feel like my money is safe with shepherds friendly.

It was a good experience from start to finish enable me set up a new package easily.

Very easy process. My fixed bond was coming to an end. A lovely man rang me well before it matured and helped me invest in another bond for when the other one ended. Also I kept the higher interest rate we had agreed on, despite it going down on the website. Everything went through smoothly when the time came. Very happy.

Excellent service, friendliness and ease of use.

The account was easy to open, with good instructions, and I wasn't bamboozled by complex language. Let's hope that it proves to be a good place to store my hard-earned, and maybe earn a little more on top.

Sorry to open and cancel an investment ISA account with your company by mistake. Grateful for the quick and polite response from your staff who said I will get refund soon.

Very easy to set up with all the information I required

I got factual straightforward answers on my questions to your Garry. It was quick and I felt safe with regards to the holistic experience- thank you to Garry & Shepherds Friendly

Shepards and friendly is the only junior savings account I’ve ever felt comfortable opening for my son, they can access when there 18; it’s easy to top up alongside direct debit

I would recommend this to anyone and when my next baby is born il be opening another account for them with Shepard’s and friends

Lovely to get a call back the same day about an enquiry.Have invested on 3 occassions now and always been a very easy process with the best customer service on the phone to back up .Would highly recommend Sheperds Friendly above any other company.

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify that the office was closed, and that made me to keep ringing so many times and waiting forever. I was a bit worked out.

Thank you very much for your understanding and your patience and excellent customer service. Today I made a phone call and it was answered within a second.

I have had only good experiences with Shepherds Friendly, they are indeed friendly, just as the name says. Lovely, kind, and helpful stuff.

An excellent company with a great online platform and good customer service