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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

571 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to work for!

Great company to work for, great service and review team and a supportive central team that listens to feedback. Many different opportunities available and a variety of length of jobs.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Their Great


The Shepper team are really easy to talk to and super helpful when needed.

The Shepper App makes everything so easy from booking jobs, training and keeping track of your earnings.

I only have one suggestion being that you can book the jobs for the next day after the locations have closed, ie being able to book jobs from 2100 on the 3rd for the 4th.

I know it does not take long to book jobs but when dealing with the school run, work, dog walking, general day to day it would just help a little.

I would award Shepper 5 🌟

July 11, 2025
Rated 5 out of 5 stars

Shepper is a great company to work for

Shepper is a great company to work for. The amount of work varies from time to time but every job is explained in detail as to what outcomes are expected. When things are not clear or one makes a mistake the team are always willing and able to assist. Occasionally a review might not meet the required standard but this is always explained and further opportunities always available.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

It’s a very well organised company, the jobs are easy to do for decent pay. It’s good that you can withdraw your balance if you need to. The support staff have always been really helpful and friendly. It’s lots of fun as well, as the jobs are very varied and interesting. There used to be a lot more jobs available when I started a few years ago, but other than that it’s a fantastic experience! I don’t understand the bad reviews and low ratings but that happens with everything nowadays! Well done Shepper! I look forward to working with you for a long time to come!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Shepper has provided me with an extra…

Shepper has provided me with an extra source of income in which I can pick and choose which tasks to complete either local or afar which I enjoy, I love the fact I can get paid every month or withdraw money at any point if I wish. A reliable mystery shopping company with helpful members of staff.

July 8, 2025
Unprompted review
Rated 3 out of 5 stars

I like that Shepper is an app because…

I like that Shepper is an app because it makes it more accessible and you can do it on the go. Quite different to some other companies.It helps top up my wages but I do feel they have lost the plot a little bit recently. I can do a job one week and be passed, then do a job the same way another week and be failed. Seems to be worse at the moment. Maybe different staff????? I don’t feel myself enjoying the jobs quite as much anymore and the quality of the jobs seems to have dipped as if they're all being pushed out in a mad rush. Also needs to be said the Discord can become quite toxic at times because of certain people and it doesn't help that the company keeps censoring people who are simply expressing an opinion. I do really love doing work for Shepper but please jsut bite the bullet and remove the nasty few from the community, stop deleting comments that you don't like and also please get your guidance straight so we don’t get the blame for mistakes that aren’t ours.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Shepper is AMAZING!!

Shepper is amazing, great accessible app, great pay rates and local jobs! Couldnt ask for anything better! Highly recommended! Thanks Shepper!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Earn some extra cash with great jobs

I love working with Shepper, lots of local work with great pay. If you drive there is more work further a field. I feel well supported by the Shepper team, who are available to chat during jobs if you have questions.

The resources provided for each job tell you exactly what is expected

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

A trusted company

A trusted, supportive company who are great to work for on a self-employed basis, to complete a wide variety of jobs in your spare time. I have been working as a Shepherd for over a year and have made a fair bit of money through it - great if you have other commitments to fit it round.

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

A great way to earn some money

A great way to earn some money during your spare time. Options for different types on jobs. Can be some frustrations around the details requested for certain jobs where Shepper could be a little more lenient.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Shepper is a great company to earn extra money.

Shepper is a great company to earn extra money. There are always varied jobs available & the support team are quick at responding to any queries during a task. Nikki & Fatimah are brilliant when messaging the bot with queries of jobs etc.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Shepper is great

Shepper is great, it works really well for me needing flexible work. The office staff get back to you really quickly and they are really helpful and accomodating. The pay is quite good and you can get paid quite quickly. I definately recommend Shepper for anyone wanting flexible work.

January 1, 2025
Unprompted review

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