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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent app if you love getting out…

Excellent app if you love getting out and about and the bonus of earning a few pounds, very easy to do and step by step instructions and so easy to follow.
The Shepper team are always on hand to help with any problems and give you guidance if needed.
All in all it’s fun to do and will help towards some Xmas presents I wouldn’t normally to get.
Thankyou Shepper

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great team verry helpful

Great team verry helpful. Tasks are easy to follow with great pay. Process of approval is fast and if it was incorrect slightly they do tell you what to do to correct it snd allow you to edit the task.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

It's a great opportunity to work with

It's a great opportunity to work with.
Very helpful when we need them.
Discovering the new things.

March 29, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thanks for the 5-star review! Great to hear you found the Shepper Team helpful. We love helping our clients and community to discover new things! Really appreciate your feedback.

Rated 1 out of 5 stars

Gone downhill in a very weird way

First of all I’ve been on Shepper for ages and have done hundreds of jobs there, and I also use other mystery shopping apps and sites, so I know what I’m talking about.

Shepper used to be great but it’s fallen so far downhill, partly because of the increase in job complexity, but mainly because of the way they treat people. Over the past year there have been subtle changes in job rules, in which we’re expected to be mind readers, leading to an increase in jobs being sent back for retries for nonsensical reasons, most of which appear to be made up on the spot. The atmosphere recently has been frankly manipulative. It’s more than just lying. It is gaslighting and emotional abuse.

September 21, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi - thank you for taking the time to share your feedback and for being part of the Shepper community for so long. We’re genuinely sorry to hear about your recent experiences — this is not how we want any of our Sheps to feel.

The issues you’ve raised around job clarity and communication are important, and we take them seriously. Our friendly Live Support are always available and willing to help if ever there is a query on a job. While the vast majority of our community rate us as Excellent, we never want anyone to feel frustrated or unheard.

We’d love the chance to understand more about your experience and work with you to make it right. Please contact us at support@shepper.com so we can look into the specific jobs you’ve mentioned and address your concerns.

Thank you again for your contribution and for helping us improve.

Rated 5 out of 5 stars

Shepper is a great platform to use

Shepper is a great platform to use. I find the app is very user friendly and I have been able to accept jobs that are close by to me. It’s a great way to earn some extra money. Whenever I’ve had a question or query I’ve always received friendly and helpful advice.

September 24, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thank you so much Millie for your 5-star review! We’re thrilled to hear you’ve had such a positive experience with Shepper. The Shepper Team try hard to provide friendly advice to help everyone in our community.

We look forward to supporting you on many more jobs in the future. Thanks again for taking the time to share your feedback — it means a lot!

Rated 5 out of 5 stars

A company you can trust!

The app is very easy to use. There are always jobs that are appropriate for me to try. I enjoy having a look and selecting which jobs I want to do.
The process is straightforward with easy and supportive instructions.
The tasks themselves are often fun and you get paid to do it! What’s not to like.
The staff are very friendly and helpful if you need support or guidance!!

September 23, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi Tomas thank you so much for your 5-star review! Our Shepper team works hard to make sure jobs are clear, rewarding, and easy to complete, so it’s fantastic to know this has come through for you. We'll keep bringing more jobs to the Shepper app for you.

Thank you for taking the time to share your feedback — it means a lot to us!

Rated 1 out of 5 stars

I thought long and hard about doing…

I thought long and hard about doing this review, especially as I earned over £1,000 with them, but they currently deserve a one star review for two things.
One, the amount of tasks required to receive payment is far higher than any other (a single task could be “take a photo of the outside of the store”). Their M&S mystery shop for example has 66 tasks for £6, a rival app has 6 tasks for £7.50.
Two, failing you for stupid reasons. Two I have failed recently were because M&S didn’t sell bananas. It was the hottest week of the year, and they removed them off sale. A visit, a revisit and asking multiple staff, yet apparently this is a fail for me. M&S probably thought I was a banana nutter. The other one failed because, when I asked staff when an item out of stock would be back in, and he said “tomorrow”, his answer wasn’t good enough.
My time is more valuable and I am glad to be deleting this app forever

September 18, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi Darren - thank you for sharing your thoughts and for all the time you’ve spent completing jobs with Shepper. We truly value the effort you’ve put in, and we’re sorry to hear that your recent experiences have left you feeling undervalued. This is never our intention.

We understand your concerns about job complexity and task requirements. We aim to balance client needs with fair and rewarding opportunities for our Sheps; fairness is a core value for us. On this occasion we may not have got that right. Your examples highlight how important it is that instructions and outcomes are clear and reasonable, and we’re sorry this hasn’t been your experience.

While the majority of our community continue to rate us as Excellent, we recognise that feedback like yours helps us identify where we need to do better. We’d really value the chance to discuss this with you directly and look into the specific jobs you’ve mentioned. Please do get in touch at support@shepper.com so we can review and address your concerns. We'd love to try to put this right for you.

Thank you again for your contribution to the Shepper community, and we wish you the best moving forward.

Rated 5 out of 5 stars

Friendly professional and helpful organisation

I've worked with Shepper for a few years and found them very professional, friendly and helpful. Tasks are reviewed promptly and any feedback is always constructive.

September 21, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi Paul - it's great to have pros like you in a our community of Sheps. Thank you so much for taking the time to share your 5-star experience. We appreciate it!

Rated 4 out of 5 stars

Shepper

Shepper has been great in helping me find extra work and earn additional income.
I would love to see more opportunities, as it has been fairly quiet recently. If more work becomes available, I’d happily give it 5 stars!

September 19, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hi Ashley - great to hear we've helped on the extra work and top up income! We'll keep working hard to bring more jobs to the Shepper app for you. Thanks for being part of our community!

Rated 5 out of 5 stars

Highly recommend Shepper

Highly recommend Shepper. The rate pay is good and is easily paid out. The instructions for the tasks are very clear and the app is accessible and user friendly.

September 14, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thank you so much for your 5-star review Alannah! We’re delighted you'd highly recommend Shepper. Our team works hard to make sure jobs are clear, accessible, and easy to complete. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Great opportunity to get extra cash

Great company to work for. Great app and friendly customer support. Best mystery shopping app for extra cash.

September 11, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hey Denis we think you're great too! Thanks for leaving us a fab review.

Rated 4 out of 5 stars

It’s good app to make side money while…

It’s good app to make side money while having your day job. Pay quick and customer service is quite responsive. Downside of it will be some task are under-timed for the scale of the task. Some times you just need to take 6 photos for 20 minutes, some time you need to take 30 photos for 30 minutes.

September 10, 2025
Unprompted review
Shepper logo

Reply from Shepper

Big thanks for your feedback Leonard! We'll keep up the good work and listening to Shep feedback. Thanks for being part of our community.

Rated 5 out of 5 stars

Great app and user experience

Great app and user experience, all the tasks are reviewed and accepted quickly and I’ve managed to earn a little extra money. The support with any issues I have with completing the tasks are dealt with quickly. There is a good number and range of tasks available near me fairly regularly.

September 10, 2025
Unprompted review
Shepper logo

Reply from Shepper

Thanks Rebecca your support means the world to us too. Appreciate you taking the time to rate us Excellent!

Rated 5 out of 5 stars

Shepper, the mysterious experience with hidden benefits.

Shepper is a mystery shopping company for whom I have been very grateful. Not everyone can find a regular 9 - 5 opportunity, not everyone has that ability to commit. Shepper offers an opportunity to make a little extra money by reviewing goods and services by willing people of diverse backgrounds. As such the benefits are extended to the wider public, ensuring that standards are met and the public at large receives value for money. It’s not a get rich quick scheme, it is an opportunity for people with a diverse range of skills to influence the market place and make a little extra income on the side.

September 9, 2025
Unprompted review
Shepper logo

Reply from Shepper

Amazing to hear! Thanks for the glowing 5-star review. Shepper is here for people who need more flexibility, an alternative way to earn or a side hustle. Hearing we've helped you means the world to us. Thanks for taking the time to share your experience and explain how our community can influence the customer experience. We're here for you and the customer!

Rated 5 out of 5 stars

User-friendly mystery shopper app

Shepper is a very user-friendly mystery shopper app. It is easy to find tasks close by and instructions are clear. Shepper staff offer support where needed, and it is easy to access your earnings.

August 8, 2025
Unprompted review
Shepper logo

Reply from Shepper

Hey Rosie - thanks for the 5 stars! We’re so glad you’re enjoying Shepper and can’t wait to send more jobs your way.

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