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Sherum Reviews 

2,107
•
TrustScore 3.5 out of 5

3.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online purchasing process quick, smooth, and very easy to navigate when buying items on the platform. Many individuals appreciate that the website features appealing product displays alongside informative descriptions. However, some customers also noted unexpected price differences, added tariffs, and additional shipping charges during the checkout. A few other people also felt that the physically delivered items did not match the online descriptions or pictures. Several consumers experienced frustrating issues with product quality and poor customer support responses when trying to request refunds or returns.

What people talk about most

Product

People report ambiguous experiences with product, as some customers find descriptions clear and attractive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the website offers a quick and... See more

Quality

Reviewers mention negative feedback about quality, noting that items arrive broken, made of cheap plastic, or... See more

Price

Customers consistently note negative experiences with price, expressing widespread frustration over final... See more

User experience

Customers had positive experiences with user experience, noting that the website is easy to navigate and find... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have not personal seen your glasses other than photos. Glasses are also an item of fashion and I love my colored frames. However, for traveling it seemed the perfect glasses as backup as no prescr... See more

Rated 4 out of 5 stars

Everything is satisfactory - APART from the fact that you insist on sending the item to the wrong address. What is the point of asking where one wants the goods sent if Sherum is going to disregard th... See more

Rated 4 out of 5 stars

The product desription was easy to understand and dealt with all relevant aspects of the product. The price offer was attractive an therefore I decided to buy the product.

Rated 4 out of 5 stars

Sudden change of product name halfway through the advertisement created suspicion that I may not receive what I thought I had ordered. That remains to be seen upon delivery.

Company details

  1. Furniture Store

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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3.6

All reviews

(2,107)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Gift giving…

I purchased the advent calendar as a gift. It looks fabulous, but having trouble getting gift recipient info into the shipping information printout. It would help to offer that option.
Thank you

October 29, 2026
Unprompted review
Rated 1 out of 5 stars

I intended to purchase a single pair…

I intended to purchase a single pair but I found, after the paid purchase, that your marketing previously "checked" the "three pair" and I missed it. Now I have to fight customer service to correct my initial intent of a single pair & get refunded money to credit card. Leave ALL choices open for the customer to "check" so they know their choice is what they purchased, instead of what looks best for you.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to make the purchase and website…

Easy to make the purchase and website was easy to navigate. Of course, I have not received the product because I just ordered it about 20 minutes ago. Once I get the product and see if it does what it says it will do, I can further evaluate.

October 29, 2026
Unprompted review
Rated 3 out of 5 stars

The order form was confusing to me

The order form was confusing to me. I only wanted one pair of glasses and received a confirmation email for three pairs as well as one for one pair. I had to call customer service to cancel thr incorrect order. They were very helpful.

October 28, 2026
Unprompted review

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