Sherum Reviews 

2,106
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online purchasing process quick, smooth, and very easy to navigate when buying items on the platform. Many individuals appreciate that the website features appealing product displays alongside informative descriptions. However, some customers also noted unexpected price differences, added tariffs, and additional shipping charges during the checkout. A few other people also felt that the physically delivered items did not match the online descriptions or pictures. Several consumers experienced frustrating issues with product quality and poor customer support responses when trying to request refunds or returns.

What people talk about most

Product

People report ambiguous experiences with product, as some customers find descriptions clear and attractive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the website offers a quick and... See more

Quality

Reviewers mention negative feedback about quality, noting that items arrive broken, made of cheap plastic, or... See more

Price

Customers consistently note negative experiences with price, expressing widespread frustration over final... See more

User experience

Customers had positive experiences with user experience, noting that the website is easy to navigate and find... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have not personal seen your glasses other than photos. Glasses are also an item of fashion and I love my colored frames. However, for traveling it seemed the perfect glasses as backup as no prescr... See more

Rated 4 out of 5 stars

Everything is satisfactory - APART from the fact that you insist on sending the item to the wrong address. What is the point of asking where one wants the goods sent if Sherum is going to disregard th... See more

Rated 4 out of 5 stars

The product desription was easy to understand and dealt with all relevant aspects of the product. The price offer was attractive an therefore I decided to buy the product.

Rated 4 out of 5 stars

Sudden change of product name halfway through the advertisement created suspicion that I may not receive what I thought I had ordered. That remains to be seen upon delivery.


Company details


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3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No history of asking for reviews

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3.6

All reviews

(2,106)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sherum LIttle Wanderers Advent Calendar

I ordered three of Sherum, Little Wanderers Advent Calendars. One arrived opened with the box with the doors missing, one box was crushed, one box seemed ok though I did not opened it. Further, the pieces were these tiny rubber cars, nothing like the cars in the add. I requested a return label or address to send back for a refund. They told me I had to send them back to China at my cost - though the company is listed as being in NY. I protested. They offered me $10 and then $26 for my pain. I paid $155 for the 3 calendars including $12 for shipping. This is a rip off - don't buy from them.

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. We'll see how long it takes to get here, and if it's the quality they claim. Ask me when received.

October 30, 2026
Unprompted review
Rated 4 out of 5 stars

shipping and tax

I was charged a lot for shipping and a tax that should not apply. Probably will not order from them again.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

A representative from your company…

A representative from your company helped interpret a major error regarding the delivery address, one from 20 years ago which has happened via Ai agents using outdated customer information. They contacted me and gave assurance that they had fixed the address information and that I would receive my purchase soon. Thank you for having human customer care staff that look at the details. I had lost several hundreds of purchases that were sent to the old and very old addresses, and I had no recourse. It is refreshing to know that yours is not one of them! Rohn Rutledge

October 30, 2026
Unprompted review
Rated 4 out of 5 stars

perfect for traveling

I have not personal seen your glasses other than photos. Glasses are also an item of fashion and I love my colored frames. However, for traveling it seemed the perfect glasses as backup as no prescription required and as backup glasses I am not concerned about any fashion statement.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

I am a hyper cynic and am VERY…

I am a hyper cynic and am VERY reluctant to purchase ANYTHING from the internet. Although I see things in your ad that seem unlikely, if not physically impossible, the price is right and the need is great. I'll take the chance. I hope I do not regret it. I have not yet received them and if desired I will comment when I have.

October 30, 2026
Unprompted review
Rated 3 out of 5 stars

Looks nothing like the picture

Received the product with no problems. I ordered the yard dragon but it looks nothing like the picture. The three I got are solid black so the can hardly even be seen in the garden. The part that's suppose to look like flames has very few lights and therefor looks nothing like flames coming from his mouth. One of them looks like it is a return that someone did because all the light are spread out already unlike the other two.

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking through the inter net and…

I was looking through the inter net and seen the ad it looked ineresting so I clicked on it . That was when I seen the ad and checked it out . Iam interested in the shaver cause I shave my face and whole head.I hope the product is good if not I can scream loud.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem w/wheel not staying on…

I had a problem w/wheel not staying on ,your response
was send a picture and let me see your problem. I decided to go to Lowes and see if I could match up the screw and I found one, so I fixed it myself.
Your customer service was Fast responding to my needs.
Thank you and I really like the wheel on this , don't have to carry it just roll it.

October 10, 2026
Unprompted review

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