First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more
Company replied
So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more
Company replied
I found the perfect ring and was able to customize it to my preferences with the color of gold and stones because we are not diamond people. It was quick and easy and the site has regular discounts.... See more
Company replied
Company details
Written by the company
She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.
Contact info
United States
- 1-888-300-2383
- service@shesaidyes.com
- shesaidyes.com
4.7
Excellent
942 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and Craftsmanship!!
March 15, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are honored that you have recognized our dedication to exceptional quality and the meticulous craftsmanship that defines our collection.
Great experience shopping with SHE SAID…
Great experience shopping with SHE SAID YES! Seamless check out process and I found the exact ring she described to me. I especially loved how I was able to customize the gemstone colors to her exact liking!
March 14, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful review. We are delighted that you enjoyed such a seamless experience and that our customization options allowed you to bring her vision to life so precisely. It is a privilege to have played a part in such a personal gift, and we appreciate you choosing us for this special moment.
My fiance proposed with this ring which…
My fiance proposed with this ring which was honestly beautiful. We found out later that every stone in it was a cubic zirconia. This would have been fine if he had not paid $700 for it! If you want expensive costume jewelry this is for you. One of my cubic zirconia's fell out after wearing it for 1 week. At this point I wanted to return it but they do not allow any returns. Very over priced considering the only thing that might be real is the gold and now I am doubting that. (And 10k gold doesn't cost that much.)
January 12, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback with us, and congratulations on your engagement! We sincerely apologize for any disappointment you’ve experienced with your ring.
We’ve been unable to locate your order based on the name provided, so we’ve reached out via Trustpilot to request your order number. Once you share this with us, we’ll promptly review your order details and address your concerns thoroughly.
Regarding the stones in your ring, we offer several options—lab-grown diamonds, lab-grown gemstones, moissanite (all of which are premium, paid upgrades)—as well as complimentary cubic zirconia stones for customers who prefer a budget-friendly option upfront, with the flexibility to upgrade later. Your description suggests you selected the complimentary stones, but we’d like to verify this once we have your order information.
We stand by the quality of our materials, including the 10k gold used in all our jewelry.
Please rest assured that we’re committed to resolving this matter to your satisfaction. We’ve sent you a private message via Trustpilot—kindly reply with your order number so we can assist you further.
Thank you for giving us the opportunity to make this right.
Independence Ring Just for me
Being able to create my own independence ring and having so many custom options. Every change I made, the ring updated and created a beautiful real life picture of what my ring will look like. The site was fast and easy to navigate and pick through options to narrow down results. I have been to this site for over 3 weeks eyeing a ring that represented me and my two teenagers first trip to Hawaii. I have been waiting until I got the nerve to celebrate myself! With my teenagers approval - I finally took the leap. And scored some amazing free items that I can wear as well! I Can't wait for my special independence/bday gift - first time buying something for myself in 28 yrs that makes me feel strong and resilient and beautiful with NO regrets or heart ache attached! Take the leap! You are so worth something that makes you feel strong and worthy of beauty, peace, and much love! Thank you!
March 11, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing such a meaningful story with us. We are honored that you chose our collection to mark this significant milestone of self-celebration and resilience. It is a pleasure to know that our design tools helped you visualize a piece that truly resonates with you, and we are delighted to have played a part in this special moment. We look forward to you receiving a gift that is so well-deserved.
I entered the coupon code and did not…
I entered the coupon code and did not see the discount other than that pleased.
March 10, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback. We are pleased to hear that you are happy with your selection, though we sincerely regret that the coupon code was not reflected during your purchase. Please contact our customer service team so we can look into this and ensure the discount is correctly applied to your order.
Easy ordering instructions
March 10, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that our ordering process provided a clear and seamless experience. We appreciate you choosing us and look forward to your next visit.
Reply from SHE SAID YES
Thank you for your continued trust in our collection. It is a privilege to have you return to us for a second time, and we are honored to remain your choice for such special pieces. We look forward to being of service to you once again.
I loved the replica options
I loved the replica options so I can try them on first.
March 9, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are delighted to hear that our replica options provided the confidence you needed to find your perfect fit. We believe that being able to experience a design firsthand is essential to making an informed choice, and we are pleased this service enhanced your experience with us.
Was really easy and had a variety if…
Was really easy and had a variety if great options
March 9, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased that our diverse selection and seamless experience made it easy for you to find the perfect piece. We look forward to your next visit.
exceptional customer service.
I am writing to express my sincere gratitude for your incredible effort in ensuring that the ring arrived in time.
It was a unique and very special moment for us, and it wouldn't have been possible without your team's dedication to meeting the deadline. She Said Yes will certainly be remembered with great affection, and I will highly recommend you to anyone looking for quality, fair pricing, and exceptional customer service.
March 6, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your feedback. We are truly honored to have played a part in such a unique and special moment, and we are delighted that our team's dedication ensured your ring arrived exactly when it was needed.
It is a privilege to be remembered with such affection, and we sincerely appreciate your kind words regarding our quality and service. We look forward to welcoming you back in the future.
Sure was easy to use and I found…
Sure was easy to use and I found everything I was looking for, definitely gonna shop here again, thank you
March 8, 2026
Unprompted review
Reply from SHE SAID YES
Thank you so much for your kind words! We are thrilled to hear that you had such a seamless experience finding exactly what you were looking for. It was a pleasure to assist you, and we look forward to welcoming you back to our collection again soon.
I found the ring of my dreams for not a…
I found the ring of my dreams for not a huge shot to the wallet
March 7, 2026
Unprompted review
Reply from SHE SAID YES
Gemini 说
It is wonderful to hear that you found the ring of your dreams! We take great pride in ensuring our pieces offer both exceptional craftsmanship and incredible value. Thank you for choosing us for such a special purchase—we look forward to seeing you again.
Website is very smooth and intuitive.
Website is very smooth and intuitive.
March 7, 2026
Unprompted review
Reply from SHE SAID YES
We are delighted to hear that you found the website experience so seamless. Our goal is always to make the process of discovering fine jewelry as effortless and refined as the pieces themselves. Thank you for your feedback, and we look forward to assisting you again soon.
Happy with the deal I got!!
March 7, 2026
Unprompted review
Reply from SHE SAID YES
We are pleased to hear you are so satisfied with your recent acquisition. Thank you for choosing us, and we look forward to your next visit.
it was easy to find what I was looking…
it was easy to find what I was looking for
March 6, 2026
Unprompted review
Reply from SHE SAID YES
We are glad you found the selection process so intuitive. Thank you for choosing us for your jewelry needs, and we look forward to assisting you again.
Reply from SHE SAID YES
Thank you for your kind words. We take great pride in our distinctive designs and the value they offer, and it is a pleasure to know you enjoyed our collection.
Custom Rings are exactly how you want them!!!!!!
I purchased our engagement ring after customizing it. It was exactly what I wanted. She loves it too
July 4, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for choosing us to help create such a significant piece. It is a privilege to have brought your vision to life, and we are delighted to hear that the final design was exactly as you envisioned. We wish you both the very best.
The support team were so good
The support team were so good. They responded to my email enquiries quickly, professionally and kindly. They ensured I got what I was after as soon as possible, which was greatly appreciated :)
March 3, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your thoughtful review. We are pleased to hear that our team’s commitment to professional and timely communication met your expectations. Ensuring every inquiry is handled with both care and efficiency is fundamental to our service, and we are delighted we could assist you in securing your piece promptly. We appreciate your feedback and look forward to being of service again.
Easy to use and a great coupon.
March 2, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We are pleased to hear that you found our selection process intuitive and that our current offer added to your experience. It is a pleasure to have assisted you, and we look forward to your next visit.
Reply from SHE SAID YES
Thank you for your feedback. We are honored to have assisted you in designing the perfect ring for such a significant moment. It is a pleasure to know the final piece met your vision, and we wish you both the very best.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.