First of all the customer service is excellent! They are kind, understanding, professional, and friendly. The ring is ordered is just as pictured and even more beautiful than I expected. The process o... See more
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Review summary
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I had great experience with She Said Yes. All jewelry custom made arrived as ordered. I ordered several items and each one looks beautiful, great work, nice colours and I’m very happy. After I mad... See more
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So much fun to shop around and look for a ring for your special day and this site has made it exciting and easy to use. Of course I had to pick like five different things but process of elimination. O... See more
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I found the perfect ring and was able to customize it to my preferences with the color of gold and stones because we are not diamond people. It was quick and easy and the site has regular discounts.... See more
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Company details
Written by the company
She Said Yes is a jewelry brand built on a double promise: love for each other and care for the planet. We specialize in engagement rings crafted with lab‑grown diamonds and 100% recycled gold. Every piece is conflict‑free, fully traceable, and ethically made. We believe a true commitment should not only shine on your finger but also help protect the world we share. From design to delivery, we walk with you through every meaningful moment. Because your “yes” deserves a symbol that is as responsible as it is beautiful.
Contact info
United States
- 1-888-300-2383
- service@shesaidyes.com
- shesaidyes.com
4.7
Excellent
943 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID!!! DO NOT GET SUCKERED
Order # yus247107 plz plz plz read reviews before ordering I ordered the bridal set around $3100 I was a few days over the (30 day i didnt realize existed ) before getting to the proposal/engagement part from loss in family BUT i had used their ring sizer they sent previously and added the half size as reccomended By Them for the style of ring i ordered Well it didn't fit i emailed them asap (forget calling and talking to someone) and I was told to basically to bad. that it would cost $1500 plus shipping/insurance ect to resize it. Such a horrible experience for such a life changing day. Seeing online you are directed to think its a u.s.a. company but clearly shipped from China!!!"Lesson learned never again with this company everyone out there trying to cheat you these days and in my case they succeeded. I will soon have it tested and resized locally if it has enough value to do so and in turn they will say it voids my 1 year warranty which is really worthless anyway do your research my friends and shop with a reputal company
December 3, 2025
Unprompted review
Reply from SHE SAID YES
We sincerely appreciate your feedback and want to acknowledge the frustration you’ve experienced with your bridal set. We understand how important this purchase was for such a special occasion, and we regret that the sizing issue has caused disappointment.
Regarding the resizing request, we typically have a 30-day window for the ring resizing. Due to the structural complexities of enhancer-style rings, which require remaking rather than simple resizing to preserve their design integrity. While your request fell outside this period, we did escalate your case as an exception and offered to remake the ring at 30% of the original cost—a significant reduction from the standard full remake fee—to help resolve the situation as fairly as possible.
As for the sizing, we did provide a recommendation in our email on Oct 18,2025:
"For your information, the ring you ordered is a bridal set, which is wider than a single engagement ring, so a 0.5 size bigger than your engagement ring will be better. Please let us know if you would still like to change the size to 7 or keep it as size 6.5."
You kindly replied:
"The 7 was very loose. The 6.5 still had some slack. We'll try the 6.5. Thanks."
We completely respect your decision—our goal is always to ensure your ring fits exactly as you prefer. However, because bridal sets have a wider band, even a slight difference in size can affect comfort, which is why we recommended sizing up.
We stand behind the quality of our craftsmanship and want to make this right. If you’re open to it, we’d still be happy to remake your ring under the discounted terms we offered.
Your satisfaction means everything to us, and we’re truly sorry this experience didn’t meet your expectations. Please let us know how we can help—we’re here for you.
good prices
January 4, 2026
Unprompted review
Reply from SHE SAID YES
Thank you for your positive feedback! We're glad to hear you found our prices to be good. At SHE.SAID.YES, we strive to offer high-quality jewelry at competitive prices, ensuring our customers receive excellent value. We appreciate your business and hope you'll continue to choose us for your future jewelry needs.
Reply from SHE SAID YES
We're thrilled to hear that you found exactly what you were looking for! At SHE.SAID.YES, our goal is to provide a wide selection of high-quality jewelry to meet our customers' diverse tastes and preferences. Thank you for choosing us and for taking the time to share your positive experience. We hope you enjoy your purchase and look forward to serving you again in the future.
Necklace is amazing
Love the necklace, looks the same as in the picture. Very gentle packing, and additionally, the store sent small earrings as a gift. Thank you.
December 31, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused.
Actually, we’ve been in active communication with your boyfriend, Ion, via email, and we’ve identified that the returned package was due to a duplicate apartment number in the address, which led DHL to return it. I completely understand how disappointing this must be, especially during the holidays.
Here’s the current status and next steps:
Tracking the Return: We’re closely coordinating with DHL to locate the returned package. As soon as it’s back in our hands, we’ll prioritize reshipping your order at no additional cost.
Shipping Clarification: To ensure transparency, our jewelry is stocked in two warehouses (California, USA, and Hong Kong) to optimize delivery times. This particular item shipped from our Hong Kong facility based on availability.
We truly appreciate your patience and understanding, and we’re committed to making this right for you. Please don’t hesitate to reach out if you have any further questions.
Great quality from SSY
Great quality from SSY. My partner loves her replica ring and can’t wait to replace it with the real one in due time.
Then she will be getting the next one on our wedding day next year. Which sit next to each other perfectly.
December 29, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful feedback! We're thrilled that your partner loves her replica ring from SSY. It's a joy to be part of your special journey. We look forward to providing the real ring when the time comes, and to helping you choose your wedding rings next year. Your trust in SSY means a lot to us. Congratulations on your upcoming wedding, and thank you for choosing us for these important moments in your life!
Great variety of jewelry with a very…
Great variety of jewelry with a very convenient sizing process.
December 30, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your kind words! We're pleased to hear you appreciate our jewelry selection and our sizing process. At SHE.SAID.YES, we strive to offer both variety and convenience to our customers. We hope you continue to enjoy shopping with us for all your fine jewelry needs.
Thank you!
I bought a beautiful ring and at such a great price. Now hopefully, she’ll say “yes!”
December 28, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your kind words! We're thrilled you found a beautiful ring at a great price. We're honored to be part of your special moment and wish you all the best with your proposal.
Website is nice and organized made…
Website is nice and organized made shopping easy!!!!
December 27, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your positive feedback! We're delighted that you found our website well-organized and easy to shop. We strive to provide the best online experience for our customers, and we're glad it showed. We hope you found the perfect piece of jewelry and look forward to serving you again soon!
Was looking for a ring for my fiancé on…
Was looking for a ring for my fiancé on the day after Christmas. And was able to purchase a quality ring that my fiancé will love.
December 27, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for choosing us for such a special purchase! We're thrilled you found a quality ring for your fiancé. Our team takes pride in offering a selection that meets the highest standards. We hope your fiancé loves the ring, and we appreciate you choosing SHE.SAID.YES for this meaningful purchase.
Website was very easy to navigate and…
Website was very easy to navigate and purchase was a breeze
December 26, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback! We're pleased to hear that you found our website easy to navigate and that your purchase process was smooth. We strive to make online jewelry shopping as convenient as possible. We appreciate your business and hope you'll visit us again soon.
Easy shopping experience!
December 25, 2025
Unprompted review
Reply from SHE SAID YES
Thanks for your feedback! We're glad you had an easy shopping experience with us. We aim to make finding the perfect jewelry simple and enjoyable. We appreciate your business!
Reply from SHE SAID YES
Thanks for your feedback! We're thrilled you enjoyed our customization options and found our deals amazing. We strive to offer both quality and value. We appreciate your business and hope you'll shop with us again soon!
The ability to request a specific date…
The ability to request a specific date outside of what was already offered, even if it can’t happen the offer truly exemplifies customer service! Thank you!
December 21, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful feedback! We're delighted that our customer service met your expectations. At SHE.SAID.YES, we always strive to accommodate our customers' needs. We appreciate your business and look forward to serving you again.
Easy to navigate site
December 20, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your positive feedback! We're pleased to hear that you found our site easy to navigate. At SHE.SAID.YES, we strive to provide a seamless online shopping experience for our customers. We hope you enjoyed browsing our jewelry collection and look forward to serving you again.
Bought a ring to propose for nearly…
Bought a ring to propose for nearly 800, thought it will have some real value.. but apparently its just a pink glass worth as much as gold in the ring itself, like 60-100 quid... amazing scammers
August 14, 2025
Unprompted review
Reply from SHE SAID YES
We sincerely apologize for your disappointment with your recent purchase. Based on your description of a pink stone in your ring, it appears you may have selected our complimentary lab-created colored gemstone option.
To clarify our offerings:
We provide three stone options:
Lab-grown diamonds (premium, paid option)
Moissanite (mid-range, paid option)
Colored lab-created gemstones (complimentary with gold purchase)
The £800 price reflects the solid K gold setting (which you retain for future upgrades), not the stone itself. We openly disclose that colored gemstones are non-precious and provided at no additional cost for customers who may wish to upgrade later.
We'd be happy to discuss upgrading your stone to a lab-grown diamond or semi-precious colored stone (additional cost would apply based on your selection). We value your feedback and want to ensure you're completely satisfied with your purchase.
Reply from SHE SAID YES
Thank you for your feedback. We're glad you found our pieces beautiful and ordering easy. We always aim for excellence – if there's anything we could improve, please let us know. Your satisfaction is our priority.
Other than my bank being annoying it…
Other than my bank being annoying it was easy
December 19, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your feedback. We're glad the process was easy on our end. Sorry to hear about the bank issues. If you need any assistance in the future, please don't hesitate to reach out.
Reply from SHE SAID YES
Thank you for your positive feedback! We're delighted to hear that you found everything on our website very easy to use. Our team works hard to ensure a user-friendly experience for all our customers. We appreciate you taking the time to share your thoughts and hope you enjoyed browsing our jewelry collection.
Rings
Rings! I'm so glad I learned about this brand from my friends. Now I'm the happy owner of two rings! My husband gave me the first one as a gift. I had been dreaming of a ring like that for a long time. I won the second amazing ring by participating in a giveaway from the brand! I'm enjoying the quality of the jewelry!
December 17, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your ring from us. It's great that you learned about our brand from your friends, and we're delighted that you're impressed with the quality of our jewelry.
Your satisfaction is what drives us to maintain our high standards. We hope this ring continues to bring you joy and sparkle for years to come.
We appreciate you taking the time to share your experience. For future special occasions or if you're looking to add to your collection, we'd be honored to help you find the perfect piece.
Got scammed
Got scammed, they labeled cubic zirconia which is a completely man made gemstone as a lab grown gemstone which, as they put it, is “identical to its natural counterpart”. There is no natural cubic zirconia.
December 16, 2025
Unprompted review
Reply from SHE SAID YES
Thank you for sharing your concern. We take all feedback seriously and want to thoroughly investigate this matter for you.
After searching our records, we couldn’t locate an order under your name. To help us resolve this promptly, Trustpilot has contacted you privately to request your order number. If you did purchase from us, please provide this via their secure messaging system so we can immediately review your order details, verify the product description in question, address any discrepancies with transparency
Our Commitment:
Lab-created gemstones are always clearly labeled as simulated/man-made in product descriptions.
If any listing caused confusion, we’ll correct it and take steps to prevent future misunderstandings.
We appreciate your patience and look forward to clarifying this once we receive your order details.
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