Shield Your Body Reviews 27

By my mistake I had ordered two phone pouches so I contacted them to correct my order to one pouch. They took care of that for me. It was very easy to do and I am grateful. Thanks again.

Stuti from Shield Your Body is beyond professional and fully present and SYB is very lucky to have such a dedicated team member taking care of their customers. I personally had a series of back-and-forths with Stuti and felt very lucky myself to get someone as helpful as well as knowledgable, not to mention quick to respond and very good to work with throughout. This is top-notch customer service in action and that is getting rarer and rarer these days. But it tells me that this is a company who respects their customers enough to put together a strong team of people behind the scenes to make sure everything continues to run smoothly. I feel appreciated. And I know I will be able to be a long-term customer here with that kind of support. My family's many thanks to all of the good people at SYB and especially to Stuti, for all of the time, consideration, and help with my orders so far. I will look forward to the next one and will be sure to pass along SYB's name to friends and family. Great products and a great team to back them up. Thanks, Stuti!

I have used SYB products for several years now. They are all high quality - I would recommend every one that I use. Recently, I started having an issue with the H.A.R.D device. Sarah stayed in touch during the troubleshooting process and the end result was better than I could have hoped for. I am impressed with her commitment to finding a solution for me. It's a rare thing these days to be so well looked after. Thank you Sarah.

Responsive helpful and found a solution that supported me to be able to use their product

Their customer support and service is truly first rate.

I just want to say
THANK YOU! to Stephanie @ Shield Your Body, Customer Service.
U have been Super Curtious and QUICK to respond to
My Questions & Concerns concerning My Cancelation & Refund Process. I know its a unique situation with extenuating circumstances due to the lack of communication on part due to the death of My Husband, it wasnt SYB's fault But in spite of "Why" this happened,
U have been EXCELLENT in Response to My Refund Process on My Account.
I Thank You for keeping Me Informed of Your Process of My Order Cancelation & Refund.
Sincerely,
Ms Jackson.

I had an excellent experience with this business. The service was prompt, professional, and reliable. The team was attentive and responsive, and the product exceeded my expectations. I highly recommend them to anyone looking for quality and great customer support.

Another way to protect yourself from cell phones. Bag is very nice and comfortable.

The lap top mat arrived -I have purchased at least 3 for my friends. The current version is super superior and very stylish. I could not be without it.

Absolutely not pleased that I have a fee of £76.31 to pay, when I have ordered from them before and never had to pay a fee. Will be unsubscribing and not ordering from here again. Why not send everything separately like the router blocker, I didn't have to pay a fee for that.

I really support SYB’s mission protecting against radiation is important, and their products seem thoughtful. But my customer experience was unfortunately frustrating.

I ordered two items:
– A screen protector for iPhone 13, but received one for iPhone 13 Mini completely unusable.
– EMF-free headphones, one of which was completely non-functional. And yes, I tested them with a proper adapter. The issue was not compatibility but faulty hardware.

Due to illness (which I offered documentation for), I wasn’t able to initiate a return right away. When I reached out shortly after the policy window, I was met with rigid copy-paste responses, zero flexibility, and no willingness to acknowledge a genuine situation.

I’m not someone who abuses return policies, I explained clearly, remained respectful, and only asked for fairness. Instead, I was treated like a number.

SYB’s ideas are valuable. But if you don’t treat your customers as real people, the mission loses its meaning.

Amazing! Customer service email personnel are knowledgeable, thorough, concise, and polite! They even sent another email about an item coming later. Overall, very good service. Haven’t gotten this good a service in a ling time during the plandemic!

Well I had a sound failure the other day w the head set. I asked SYB if they could help me out. They responded w a couple trouble shooting tips and I frowned at that but I gave it a go. The problem was the right ear plug lost volume out of the blue for no evident reason to me. I said to myself I’ll try the tips recommended, but I was leery that they would prove anything. The problem was the hearing out of the right side ear plug just stopped giving any sound. Well what a surprise that trouble shooting tip # two proved to show the problem wasn’t the head set but the problem is the adapter I was using. I switched to another adapter and the head set is fine. Thank you SYB

Customer service was excellent!

I presented some questions which were answered very succinctly, in detail, and in a prompt manner (via email). I am impressed with this kind of customer service.
This has been one of those great steps in building trust and confidence. Way to go, SYB!
NK

Very helpful agent who went the extra mile for sorting out an issue i had with a product

Very safe products and a very good service.

Shield You Body has great, high quality products, and EXCELLENT customer experience. Fast, friendly and incredibly accommodating!!

I was very happy with construction and quality of the headphones and pouch I purchased. Customer service went above and beyond to assist with a fit issue I experienced

I placed an order for several hundred dollars of merchandise. Weeks have gone by, and the merchandise has not shipped. Merchant is unresponsive beyond the occasional banalities.

I am concerned that I "may" not be getting refunded.

Communication is only via email. Unable to speak with to human. Planning to contact credit card regarding fraud soon If I don't hear anything about a refund.

The Faraday cases turned out to be too small for my droid which has an otter box.

I need to return merchandise within their 30 day period but need an RMA number before returning items. Received it today so we shall see.

I will report the outcome soon.