I would strongly not reccomend buying from Sheils Jewellers. I took my Seiko watch back to the Jewellers at Sheils for a Warranty repair because the watch stopped functioning. The watch was n... See more
Company replied
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See what reviewers are saying
Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... See more
Company replied
I got a $50 off voucher if I spent $150 emailed to me prior to my birthday which was nice. The jewellery I ordered was beautiful. Only disklike is that it took 8-9 days to package or prepare the order... See more
Company replied
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expect... See more
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Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.3
Average
954 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jewellery and its amazing…
Beautiful jewellery and its amazing there is options that don’t cost so much for people who don’t earn much.
I love mine and got mine delivered before Christmas even though I only ordered a week before Christmas 🙂
December 22, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Bec, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Product came on time intact lovely…
Product came on time intact lovely service
December 22, 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Always helpful workers
Always helpful workers, beautiful stock. Great fast delivery
December 10, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Ali, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a merry Christmas!
^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Bel, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
They go out of there way to make sure…
They go out of there way to make sure you get a quality item and it is delivered on time.. will always give 5 stars.. and they have great discounts on there range..so I will always buy from shield first..
December 21, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Sean thanks for your review. We’re so happy that you love your new item.
^Caelum, Shiels Team
Great customer service online & in…
Great customer service online & in store. Shiels always has great deals/savings. I ordered earrings online and they were efficiently delivered.
December 21, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Holz thanks for your review. We’re so happy that you love your new earrings.
^Caelum, Shiels Team
Amazing quality
Amazing quality! This was my first time buying with you guys and I am very impressed! I got some beautiful pieces for a great price!
I will definitely be a repeat customer!
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kiralee thanks for your review. We’re so happy that you love your new piece.
^Caelum, Shiels Team
Shiel's honourable online experience
Very happy with Shiel's 40% smart watch sale and free express post, sincerely grateful with stress free and money saving experiences. Highly recommend Shiel's online shopping 💝.
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Stephanie thanks for your review. We’re so happy that you love your new smart watch.
^Caelum, Shiels Team
Good and perfect designs
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Thisuni, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Wonderful products.
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Melentie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Unbeatable price and service!
Great value, high quality items, efficient service
Shiels is the best!
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Azwan, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a very merry Christmas!
^Caelum, Shiels Team
Product looks great but ring doesn't…
The ring doesn't fit and chain is thinner than a tread. Basically small set it is not what I imagined I will get.
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Amarjit, we are sorry that you’ve had a below average experience with Shiels.
^Caelum, Shiels Team
Merry Christmas
Even though it peak season my item arrived on time. Thank you
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Adrian, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a merry Christmas!
^Caelum,Shiels Team
Beautiful bracelet
Very fast delivery. Website easy to navigate. Beautiful bracelet
December 11, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Shelley, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Reply from Shiels Jewellers
Hi Jadaan, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
HAPPY SHOPPER
My experience purchasing both times within a matter of just weeks has been truly wonderful. I love how the company has coloured catalogues with description and priced clearly.
Love the way the jewelery is presented in the gift box and postage is very quick.
December 18, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Tanya, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Every year I can count on shiels for…
Every year I can count on shiels for the amazing deals the member prices and in general the customer service absolutely amazing
December 3, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Tina, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
My partner absolutely loves her new 3…
My partner absolutely loves her new 3 carrot diamond ring . It looks so amazing on her and fits perfectly. Thank you for your skilful technique
December 15, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Adrian thanks for your review. We’re so happy that your partner loves their new diamond ring.
^Shiels Team
Bought myself a necklace for my…
Bought myself a necklace for my girlfriend came in 4 days and was perfect condition and she loved it perfect
December 15, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Cai thanks for your review. We’re so happy that your girlfriend loves her new necklace.
^Shiels Team
Just go instore
Just go instore. Took 11 days to get parcel in the post. Lucky I paid express shipping so it took 1 day after fulfillment.
Sizing: they didn't fit.
Products are beautiful but bracelet is tight and ring doesn't fit.
December 15, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jean, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
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