I would strongly not reccomend buying from Sheils Jewellers. I took my Seiko watch back to the Jewellers at Sheils for a Warranty repair because the watch stopped functioning. The watch was n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... See more
Company replied
I got a $50 off voucher if I spent $150 emailed to me prior to my birthday which was nice. The jewellery I ordered was beautiful. Only disklike is that it took 8-9 days to package or prepare the order... See more
Company replied
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expect... See more
Company replied
Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.3
Average
954 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a gold chain and it’s perfect…
I bought a gold chain and it’s perfect and fits well thankyou guys 👍
December 15, 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We’re so happy that you love your new gold chain. Have a merry Christmas!
^Shiels Team
Arrived at time & great quality
December 15, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Maryam, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Super easy big sale purchase
Dispatch took a little longer than expected however that's understandable for black friday sales! Looking forward to my daughter opening it at Xmas!
November 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Rebecca, thanks for your review, we love hearing from our customers and hope you have a lovely Christmas.
^Shiels Team
Reply from Shiels Jewellers
Hi Georgia, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Great service
December 14, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Sebastian, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I found my experience with shiels…
I found my experience with shiels great. I bought a set of earrings for my daughter for Christmas online. The website was very easy to use and I received my order in about a week. Prices are great and fair. Will definitely be shopping with shiels again
December 1, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Megan, thanks for your review. We’re so happy that you shopped with us and hope your daughter loves her new earrings. Merry Christmas!
^Shiels Team
Love the bracelets thank you 🙏
December 13, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Tia thanks for your review. We’re so happy that you love your new bracelets.
^Shiels Team
Great experience
Very easy to find and compare the different watches on the website as well as ordering them
November 23, 2023
Unprompted review
Reply from Shiels Jewellers
Hi James, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Shiels: Where Elegance Meets Excellence in Every Glittering Detail
Shiels is an absolute gem in the world of jewelry! The exquisite craftsmanship and stunning designs showcase the dedication to quality and elegance. From timeless classics to contemporary pieces, their collection caters to diverse tastes. The knowledgeable and friendly staff make the shopping experience a delight, offering expert guidance with a genuine passion for their craft. With Shiels, you not only invest in beautiful jewelry but also in a seamless, customer-centric journey. This is more than a store; it’s a haven for those seeking sophistication and style. My go-to destination for all things precious. Exceptional quality, exceptional service – Shiels truly shines!
December 13, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Abraham, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
the shipping is so fast and it’s one of the best quality jewellery
what made my experience great is how fast the delivery is so close to christmas !
December 1, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Hayley, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
They sent me an expensive Guess…
They sent me an expensive Guess necklace and its matching earrings in a padded bag, without their jewellery boxes! They came in zip lock packets.I have always bought Guess from department stores, the Iconic or directly from Guess online and they have come in their respective cases. I have received no reply from customer service after querying this. My
guess is that they want to save postage by not including the case so that they fit in padded bags. No wonder it's 'Free Postage'. I find it's such poor form and taste to post designer name jewellery in plastic zip locks.
November 2, 2023
Unprompted review
Reply from Shiels Jewellers
Hi, we're so sorry to hear this. I have passed your feedback onto management. ^Caelum, Shiels Team
Regular communication and updates
Regular communication and updates. The product arrived on time and it was easy to purchase.
December 10, 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Great service
It was delivered on time and with care and packaged really nicely. I had no issues with anything.
December 5, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Melissa, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Not impressed
Not happy with how it just comes in a zip lock bag. It should be in a box .. and I've asked them for the boxes to be sent to me as they are gifts but then they stopped replying ? It looks cheap and dodgy the way they sent it
Product itself it nice. Just presentation and customer service isn't.
December 1, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Sonam, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Brianna, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Reply from Shiels Jewellers
Hi Lana, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Every thing went perfectly
December 6, 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Easy, secure online experience
Easy to order what I wanted from online. Fast and secure delivery even during a busy period.
Beautiful crafted pieces.
December 7, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Megan, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Tracy and bec from morayfield have…
Tracy and bec from morayfield have never treated me better they are fantastic to deal with they know me so well and understand exactly what I like I have a very special connection with these lady. Thanks for you help shiels is fantastic and would never go any where else.
November 16, 2023
Unprompted review
Reply from Shiels Jewellers
Hello, thank you for your review about our team members Tracy & Bec. We really appreciate your kind words, and it’s great to hear that Tracy & Bec helped create a friendly and positive in-store experience.
^Shiels Team
Tracey and Bec from morayf are fantastic customer…
Tracey and Bec from morayfield are fantastic customer service I'll always come back to the great girls they look after me so well I could not be happier. They are amazing and treat me special
November 16, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Katy, thank you for your review about our team member Tracey & Bec. We really appreciate your kind words, and it’s great to hear that Tracey & Bec helped create a friendly and positive in-store experience.
^Shiels Morayfield Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.