shift.com.au Reviews 427

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Get Capital also Known as Shift is one of the most incompetent companies you could ever borrow money from for your business. Once they have you, they treat you like crap, on your portal you can see w... See more

Rated 5 out of 5 stars

The staff at GET CAPITAL were very helpful, particularly Amy. The process in obtaining funding was a breeze compared to the SLOW process a bank follows. The conditions that are offered ar... See more

Rated 5 out of 5 stars

Helpful advice and options! All staff are incredibly easy to deal with and are solution based (rather than being problem finders). We had funds approved within 24 hours! Simple application process mad... See more

Rated 5 out of 5 stars

I was really impressed with my Get Capital experience. All the staff I have spoken with have been great. In particular, I spoke with a lovely customer service officer at 5:20pm on Friday (I’m sorry, c... See more

Company replied

Company details

Written by the company

Shift (formerly GetCapital) provides Australian businesses with credit and payment products, allowing them to take control of their cash-flow, purchase assets and streamline trade terms.    Shift brings the same level of digitisation that consumers enjoy every day to the business world so businesses can manage their finances with ease, flexibility and control.   Since its founding in 2014, Shift has provided funding to support the growth aspirations of more than 30,000 Australian businesses.   Shift is headquartered in North Sydney, New South Wales, Australia.   


Contact info

3.9

Great

TrustScore 4 out of 5

427 reviews

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Rated 1 out of 5 stars

Get Capital also Known as Shift is one…

Get Capital also Known as Shift is one of the most incompetent companies you could ever borrow money from for your business. Once they have you, they treat you like crap, on your portal you can see what you owe and they every now and then opt you in to redraw on available funds. Just another scam to have you apply and ruin your credit history they are good at doing that because if you opt in you have no idea if you have the funds or not. No one there gives a crap about you, no calls, no SMS, no emails not even a letter. Beware people. Management should look deeply into their staff and start sacking incompetent people which is a majority and hire people that what to assist clients. Never again will I ever use this company they are useless.

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

Liars

Liars, deceitful and fraudulent
DO NOT ENGAGE THIS COMPANY

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

A cut above the rest

A cut above the rest! After the Covid lock downs in Victoria almost destroyed everything I worked so hard for, naturally turned to the bank I’d been so loyal to..for a little assistance but they slammed the door on me. Get Capital offered me a hand…within hours, I had funds in my bank account. Honestly…words can’t describe what that meant! Thank you for restoring my faith

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience with Nathan & Get…

Great experience with Nathan & Get capital Team, very knowledgeable & especially helpful. Nathan understood our needs & always he puts us on the same page about whole process, which only takes 24 hours to 48 hours. We are very happy with Nathan. Never disappointed. We are with Get Capital from close to 2 years, always positive experiences while acquiring funds for investments purchase & business purchasing & needs.

June 30, 2021
Unprompted review
Rated 1 out of 5 stars

These people are scam, thieves

April 18, 2021
Unprompted review
shift.com.au logo

Reply from shift.com.au

Hi Michael,

We take our ratings from our customers very seriously and we would like to reach out to you to discuss your experience.

Unfortunately, after a thorough check of our records, we are unable to locate any details or communication with the name you have provided.

In order for us to investigate further, please email us at getfinance@getcapital.com.au or call us at 1300 249 649 from 8AM to 7PM AEDT.

Kind regards,

GetCapital Team

Rated 5 out of 5 stars

Great service

Great service. It was really quick response and approval.
The relationship manager - Simon Tang was really helpful, explained all questions asked nicely.
In general, it was a pleasant experience.

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Kevin has been very helpful especially…

Kevin has been very helpful especially considering my age and lack of it skills its not all about money but the bed side manner that completes the deal Kevin is no doubt one of your best people and deservedly so regards Malcolm potter.

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Best loan advisor ever

Best loan advisor ever. Simon been so professional and very helpful. When I needed money ASAP, Simon organise the funds for me the next day. Can’t be more happier with his amazing customer service. One more time thank you Simon!!! Great work 😊

March 19, 2021
Unprompted review
Rated 1 out of 5 stars

Just a bit of a joke really

Just a bit of a joke really. It is quite sordid how many of these payday lenders are appearing in the market every other day.

Is was just the highlight of my day last week when a smug we think called me and asked me to break the law... Whoops, sorry Hon - shouldn't you still be in school? This is a good place for you to learn to do your homework too sweetie.

These guys like many of their kind are worthy of a little bit of look see from the Banking regulators. Hmmm, perhaps that should go on tomorrows to do list.

February 8, 2021
Unprompted review
shift.com.au logo

Reply from shift.com.au

Hi Robin,

We take our ratings from our customers very seriously and we would like to reach out to you to discuss your experience.

Unfortunately, after a thorough check of our records, we are unable to locate any details or communication with the name you have provided.

In order for us to investigate further, please email us at getfinance@getcapital.com.au or call us at 1300 249 649 from 8AM to 7PM AEDT.

Kind regards,

GetCapital Team

Rated 5 out of 5 stars

Simon Tang

I spoke to Simon and from the outset he was great and easy to deal with. He explained all the steps and requirements. Our approval was given and again Simon
explained everything and made the entire process
faultless.
Thanks
Daniel

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Simon was very helpful and had good…

Simon was very helpful and had good product knowledge. Very easy to deal with and would recommend to anyone.

January 4, 2021
Unprompted review
shift.com.au logo

Reply from shift.com.au

Hi Dharan,

Thank you for you 5 -Star review, we are delighted that you would recommend GetCapital based on your recent experience. Your feedback will be passed onto Simon.

We look forward to continuing to service your business needs.

GetCapital Customer Care

Rated 5 out of 5 stars

Get Capital has been absolutely…

Get Capital has been absolutely fantastic in giving my business a facility that ensures efficient cash flow, with easy redraw options and flexibility, my account manager has been a gem and so friendly, quick as a flash approval and easy application, I highly recommend them ⭐️⭐️⭐️⭐️⭐️

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

This was my first time applying for a…

This was my first time applying for a business loan - and it was seriously so easy. Amy made the process so simple and guided me through it. Had no idea about the lenders out there, went with GetCapital and was not disappointed.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

I felt that I need to write this…

I felt that I need to write this because in my opinion this has been the best customer service I have ever experienced. Life is hard sometimes and thinking of the right finance option can be difficult however Okhan took all the stress out of applying from the first interaction to funds in my account. Okhan guided me the whole way and the process only took two days. Okhan is a credit to your company and the experience will be used by me for years to come. If anyone asks about finance I’ll be directing them to GetCapital & Okhan

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great customer service with catered financial products that suited our current business needs. Would highly recommend to any SME in need of fast approval, no financials and great rates.

November 9, 2020
Unprompted review
shift.com.au logo

Reply from shift.com.au

Hi Andrew,
Thankyou for taking the time to provide us with feedback regarding our products ,services and your experience. We highly value your feedback and are delighted that with your recommendation of GetCapital.
We look forward to assisting you further in the future.

GetCapital Customer Care

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