Shift Reviews 

Muhib my delivery driver was extremely professional respective and delivered with careful consideration.

Irresponsible for IKEA to use this service. I would not have booked if I had been warned. It’s 1pm and I still haven’t had an ETA other than a 9 hour window. The driver won’t accept texts or talk on the phone. The company has no contact number! A joke.

Excellent efficient service. Rang me 30 minutes before they arrived and were done in no time

Awful, never answer the phone, tell you the wrong lockers all the time. Worst company

Booked and paid for a next day delivery in-store at IKEA on a Saturday. No delivery made on Sunday despite a booking confirmation. Left a message via the Shift platform which is faceless and provides no contact number.

The delivery was finally made around 5pm on Monday but there was no reply from Shift to numerous messages I had left them, including one where they state a response within 15 minutes.

The consolation was that the driver was great and understood and agreed with my frustrations - he also had some.

Shift is a faceless, customer last service. Avoid.

The driver was very rude. He was talking to me like he is paying me for delivering this sofa to my apartment. I felt humiliated for nothing. I gave exact information about my apartment while booking the delivery but when driver arrived he started cursing me for providing the wrong information. He refused to move the sofa in apartment as it was impossible to do as per him. He said its a tough job and is not doable. Then he said i have not paid enough for this job, and i paid exactly what ikea asked me to pay. To avoid the argument i said you can please take this sofa back and i will talk to ikea tomorrow morning. Then he said is there anyone else in your apartment to help us moving the sofa and i said no its just me and i don’t mind helping you guys. There were two of them and were not able to shift a single ikea sofa bed which is divided into three parts. In the end when i went to help them they gave me the heaviest part to move and i did to avoid any kind of conflict. Both of them were lazy and rude and i am surely gonna talk to ikea tomorrow morning about this disgusting behaviour.

Fantastic service. We met our driver in the Warrington IKEA branch and he was incredibly helpful with our delivery. Delivery was same day and we couldn’t have been happier.

The worst service ever. No code sent, no one answering phones. Absolutely shocking and a wasted morning.

Rapid delivery and driver was super friendly and helpful

Code didn’t work on locker. Standing in the rain trying multiple times with no joy.
No one answers the phone.
Absolutely useless service!
Big waste of my time.

Fantastic service from hussian delivered our products with care. Our front door was slightly narrow for the sofa bed to go through he managed with great care with his assistant. Thank you will be using ikea delivery service again.

Really nice guy ! very helpful and considerate respected my home

My coffee table was missing from the delivery on Saturday. It was delivered to someone else. This forced me to go back to IKEA. The staff said they would return it to me the next day. I didn't want to pursue it, but now it's past the deadline.

The delivery gentleman was polite and brought the package into my home - rather than left on the doorstep.

Avoid. Waited nearly 1 week to collect delivery and on the day of collection they emailed saying cancelled. Now ikea will delivery direct. Avoid Shift

I left perfectly assembled pieces of furniture that passed Ikea quality standards only to find that I received damaged TV stand that is visible and a clear evidence of negligence and lack of accountability. I rest my case.

Absolute shambles, ordered a fair few items from Ikea to be delivered to the shift lockers. Received my email around 2:30pm my partner and I went to collect the initial process was easy. Once opened I noticed the desk had a chunk missing from the box and the wood had cracked so damaged in transit also had parcels missing and someone else order inside my locker, so they will be missing a set of drawers. As the desk was a birthday gift for my daughter we had to make the decision to drive over an hour to Ikea in Wembley to try and get a replacement and rectify the issues with the missing items. I used this service as it’s convenient as we don’t live close to an Ikea and works around working hours. Never again will I use this service or company ! In future I would make the journey and collect the items myself. We spent over 3 hours of our evening sorting out their mistakes with the journey time and sorting it with ikea customer service then the journey home.
We returned the other customers order to Ikea, so looks like there will be another unhappy customer without their order!!!
The staff at Ikea Wembley were very helpful and managed to sort it. Replaced damaged desk and collected the missing items.

The locker didn’t have a pin to put in. Nobody answer the phone it just rings and rings or the other number says tge voicemails is full.
Literally tried to get the locker open in the pouring rain with my toddler for 30minutes.
Terrible service

Experience was really great . The driver helped us to get the items which i really appreciate