Shift Reviews 

Hard working man carried everything on his own.

Terrible and stressful experience. Got items delivered to Access Storage at Twickenham with a 2pm-10pm window. Turned up at 8pm with the access code for the gate - incorrect pin, tried 2 more time - incorrect. It said to scan the QR code - no QR code. Phoned the help number - rang for 2-3 minutes and then went to voicemail - tried various other options on the menu but no answer. Someone was also trying to get out also but couldn't open the gate and beckoned someone who doesn't work there but was able to open it so I got in as they left. The graphics on the email print out clearly stated that the lockers are at the far end - wrong - they are right at the start (but blocked by a van and it was dark and my first time there so I missed it). Worried that I would get locked in, having given up trying to find the locker I found someone who was leaving and said I would follow them out. As the last guy was waiting for the gates to open I clocked the lockers and had about 30 seconds to log into my email, enter multiple access codes (which is confusing as it gave my PIN numbers to multiple doors), which then left me about 10 seconds to carry 4 bulky items into my car and get out before the gates shut me in the place all night.

I bought an oven from Ikea.
But the oven arrived with the glass broken, and I didn't accept it.
They said they would issue a refund.
They asked for my bank account numbers and I sent them. It's been 10 days and there's been no progress.

The delivery driver arrived on time. He hold the sofa with attention and was careful. I really recommend this company

I used the secure locker service at an Access storage location. Terrible service from Shift. They provided an 8 hour collection window, but only notified me that goods were available to collect 2 hours before the end of the window. I had to drive to the storage locker and collect in the dark - felt unsafe.

Fantastic customer service. Swift and professional delivery service provided. The driver did everything by himself. Very kind and helpful. I received updates throughout the day up until my turn for delivery.

Poor communication. No one to speak to. Don’t use unless you don’t care when you will actually get your product.

Excellent service, very helpful staff and delivery driver was amazing.

Fantastic customer service couldn't be more helpful, very impressed .

Only half the delivery arrived some of the stuff was left behind

Communication was poorly. Customer service was 0.

Amazing first time delivery cannot believe the ease of the service

Great service

Great stuff easy and quick thank you

is there any option for zero star? DO NOT USE THIS COMPANY. they were meant to deliver IKEA order on 9/01/2026. we were home all day, no one turned up, no update, no one to contact to, virtual assistant takes you on a merry go round that never ends, filled in query form and was told someone will get in touch in 24 hours. no one contacted. in the end we had to contact IKEA and cancel the order. absolutely useless bunch these lot! POOR SERVICE.

We tried to collect an Ikea order via a Locker in Morrison in Working. The locker were were assigned was broken. We were able to open a completely different locker which contained someone elses order. Customer services for Shift is non existant - the chatbot is not working and they do not answer the phone. Do not use this service.

Helpful, polite, such nice delivery persons.
Well done Ikea

Booked a locker collection in Woking. Arrived at the given time to find a note written in sharpie on the locker saying it is broken and to call the helpline. Tried to call 5 times and got no answer so went home. tried to call again at home to complain and got a voicemail. Not enough support available - left me very frustrated.

A very pleasant helpful young man who delivery my goods today .He was very helpful , thank you . I would recommend this service as it’s so organised and stress free
Thank you IKEA

Super fast delivery and the delivery guy was very helpful and courteous. Carried all the heavy parcels into the house made sure they were all in good condition. Highly recommend service