I had an issue with my 1st online purchased. When I have raised for warranty due to just then delivered damaged item, I thought at first that It would not guarantee that I’ll be receiving a response.... See more
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TO ALL POTENTIAL CUSTOMERS STAY FAR AWAY FROM THIS COMPANY - IT'S A FRAUD!
On Thu, Nov 28, I requested the simple request of what address I should return their products, which I do not want, to. I was then told make a request in their Returns Center. I got the reply from customer service on Tuesday December 3. It's quite slow.
I returned the package. It was a very cumbersome process, with an address in Hong Kong and a phone number of some dude, you need to phone in order to deliver the package. I never heard from the company again. I don't care to do more about it, and consider the money I spend with them totally lost. TO ALL POTENTIAL CUSTOMERS STAY FAR AWAY FROM THIS COMPANY - IT'S A FRAUD!

Reply from ShiftCam
I was very impressed with the excellent quality packaging the Lens comes in, it gives the device real protection whilst in transit. When opened, I found the Lens awkward to affix to the phone, this was made worse by having to tighten the lens bracket against the phone screen. I was very concerned about damaging/cracking the screen during this fixing. The lens is heavy and made the phone feel so unwieldy that I was concerned about dropping it or damaging the phone screen. Unfortunately, I found it didn't really add anything to my phones own camera. the Lens is well made and feels good quality, but it is more suited to a keen amateur photographer not an occasional one like me.

Reply from ShiftCam
Very very bad customer service. I have emailed several times and have not received any reply.
When I try to track my order I can see that it is being sent to someone else! Very very strange. Smells like a scam. I have tried so many times to contact them and nothing. Will report to bank.
What a fab addition to get amazing photos on your phone camera. i am very much a novice on term of taking photos but found this lens to be very easy to use and for a great price. The lens is small enough to transport so I will always be ready to capture moments!

Reply from ShiftCam
I recently got my hands on the Shiftcam LensUltra 16mm Wide Angle Lens, and I have to say, it has completely transformed my mobile photography experience. The first thing I noticed was how easy it was to attach to my smartphone; the design is user-friendly and straightforward.
Once I started using it, I was blown away by the clarity and sharpness of the images. The wide-angle perspective allows me to capture stunning landscapes and group photos without any hassle. I especially love how it minimizes distortion, which is often a concern with wide-angle lenses.
The build quality feels durable, yet it's lightweight enough to carry around without any issues. I’ve been able to unleash my creativity in ways I never thought possible with just my phone. Overall, I highly recommend the Shiftcam LensUltra 16mm Wide Angle Lens to anyone looking to take their mobile photography to the next level!

Reply from ShiftCam
Fun lens accessory for your phone but a bit of a fast to use as you need to change the adapter depending on which camera you're using on the back of your phone. I think this would be more suited to somebody with a background in professional photography I found that it was often arguing with the phones internal AI and it would take a moment to focus.
Regardless of problems it was a fun accessory to play with and I'm confident that the right person could get fantastic results with it but I did not.
Very well packaged and it does explain everything on the box fairly well it's just difficult in a world where our phones have multiple cameras on the rear.

Reply from ShiftCam
The ShiftCam LensUltra 16mm Wide Angle Lens is an impressive piece of gear that blends versatility with professional-grade quality. Whether you’re a seasoned photographer or a smartphone enthusiast looking to elevate your shots, this lens delivers on its promise.
Versatility
What stands out most is how adaptable this lens is. It’s compatible with a range of devices, from iPhones to Android smartphones, and even works well with cases using ShiftCam’s mounting system. The wide-angle field of view is perfect for capturing landscapes, architecture, and even group shots without distortion—a rarity for third-party lenses.
Quality
ShiftCam has clearly prioritized build quality. The lens is crafted from high-grade materials that feel durable yet lightweight. The glass elements are multi-coated, resulting in stunningly crisp and vibrant images. The sharpness across the frame is outstanding, with minimal distortion, and the attention to detail in both design and optics really shows. It feels like a professional tool rather than a gimmicky add-on.
Conclusion
Overall, the ShiftCam LensUltra 16mm Wide Angle Lens is a must-have for anyone serious about mobile photography or videography. It combines exceptional versatility with top-tier quality, making it a worthwhile investment for creative pursuits. Whether you’re capturing sprawling landscapes, creating content for social media, or simply exploring your artistic side, this lens ensures every shot is a standout.

Reply from ShiftCam
I was indeed excited when I got my new LensUltra 10x Macro Lens! The unboxing was a straightforward and the packaging showed off what the lens can do with some cool before-and-after shots, registering for warranty and making it clear how much it could up my photo game. The user guides were really easy to follow, as well as the video tutorial which was awesome for getting started right away. There’s also the added bonus of a protective case, which is perfect for keeping the lens safe. I was able to attach it to my phone which the mount that came with which was nice and easy —you simply screw it on and done, ready to go! I’d recommend the case over the mount for peace of mind and ease. Using this lens has been amazing. The details and magnification are incredible. The pictures turn out stunning. If you're into macro photography, definitely check this lens out. It’s a game-changer

Reply from ShiftCam
SCAMMERS, took my money and NEVER shipped my order. I've been waiting 3 months and they now won't refund me
Where to start, I have been browsing for a product of this type for while, but never managed to find myself the right lens.
This LensUltra 1.33x Anamorphic Lens is absolutely perfect for the usage I need. I am part of a small independent garage and pictures are very important for us. We wouldn’t be selling cars otherwise. I use my phone on a daily basis and always find difficult to find the right zoom or angle. With this lens, everything is actually easier but more so, to a high quality image. Highly recommend.

Reply from ShiftCam
ShiftCam's support is without question one of the best supports I have ever received. The team was always very polite and understanding and tried very hard to solve the issue I had with their product. In addition they have also offered to send a replacement without questions asked.

Reply from ShiftCam
I know hardly anything about cameras/lenses much less camera’s or lenses that you attach to a phone. I purchased my iPhone 15 ProMax because I thought I was getting the best camera and lens experience until I heard about Shiftcam Lensultra. I purchased the Shiftcam Lens Ultra 60mm Telephoto Lens. You need to purchase a phone case for the lens to be mounted on or a universal mount that goes over the phone and you tighten the locking lens system and screw the lens in. There is a video to watch that shows how to set up your phone to use the lens. That part is really easy and it shows you how to align your phone to use the camera and new lens. That part is really easy and your sign up for your lifetime warranty at the end of the video. One thing that I didn’t like and surprised me was the recommendations of apps to improve experience and most of it are free to download but cost weekly or monthly.

Reply from ShiftCam
Order #SC-GL82081 - Extremely poor service
I placed my order on the 16 September and as at today 7 November it still has not shipped. When I placed my order full payment was taken and the company has sat on my money ever since. I have asked for a full refund and escalated but have been told that you can only cancel in the first seven days. This is not an acceptable level of customer service.
20/11/24 - Still no sign of my order and refuse to refund even though they have not met their contractual obligations. Not good enough
02/01/25 - Still no sign of my order or any response to my recent email. Such poor service.

Reply from ShiftCam
I am not a photographer, but I was excited at the prospect of trying out the ShiftCam Ultra Wide Angle Lens. Installing the lens did take a bit of extra time, but it is not a lens for candid photos. The photos I did take using the wide angle lens surprised me at the difference between that and my regular phone’s lens. The quality and difference between the two photos was remarkable! I highly recommend this product for photographers as well as amateur photographers.

Reply from ShiftCam
My Shiftcam Snap Grip shutter button quit working. I opened a warranty submission and my support agent Florianne helped me through the process. In the end out of goodwill they decided to send me a replacement. I can’t thank them enough!

Reply from ShiftCam
I wanted to het the shiftlens since the 1st time i saw thier advert. So i ordered recently. But i found out the item im ordering was a pre order item ad i need it for my December holiday. Im afraid i might not get it on time so i decided to cancel my order and ask for refund. At 1st, i didn’t expect they will cancel my order my the customer service, Ariana who has been helping me the process really help me alot. Even tough i cancel my order, i will definitely order from them in the near future. I really like how they treat me.

Reply from ShiftCam
My thoughts on the Shiftcam lenses as a retired professional photographer. I have no connection to Shiftcam
I purchased three lenses 18mm, 60mm, 75mm macro plus the universal adapter
Short version, communication from Shiftcam was good, they replied to my emails and answered my questions quickly.
The metal and glass lenses are high quality and Image quality is very good.
The metal universal adapter works well on different Smartphones.
I recommend them based on my experience using them.
The long version.
I did some research on smartphone lenses including an email conversation with Shiftcam, they responded quickly and helpfully and based on that conversation I ordered three lenses the18mm, 60mm, 75mm macro plus the universal adapter.
First impression when the lenses arrived a few days later was that the packaging was very well made. Later I found that I could stand on a box without crushing it.
Inside the packaging the lenses were well protected and I was pleased to see that it included a lens cloth and brush. The lenses came in a small pouch which included a metal carabiner that had the focal length embossed on it.
The metal and glass lenses feel solid with some heft to them, these feel like high quality lenses IMO. Testing the lenses on a variety of Smartphones using the metal universal adapter worked well. I was pleased with the image quality from these lenses
I think that adding a grip to a phone will also help
I have now sold all of my camera equipment as a smartphone and these lenses suit my needs.
Next to go will be my massive camera backpacks to be replaced by something much smaller.

Reply from ShiftCam
The replies to my emails have been quick and very informative and products are great and simple to use and make my phone better at taking photos
So big thanks to Shannah

Reply from ShiftCam
I love this product despite a small issue with it, which is being resolved now thanks to customer service rep, Ariana. She has been friendly and professional throughout our interactions and is an asset to the company.

Reply from ShiftCam
The experience of using the product in the field is amazing, easy to use and comfortable to wear. On the other hand, the service is excellent due to the prompt response and the solution to my concerns. Thank you.

Reply from ShiftCam
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