I unfortunately didn’t use the program as much as intended due to an injury and failed to cancel in time. Aaron not only helped me cancel my subscription, he also gave me a refund even though it was c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never used this. App would not download. The customer service number is not in service. They autorenewed the subscription too with no warning. Super unethical and clearly a junk app.
I emailed customer service to cancel my auto renewal because I haven’t been able/motivated to use the app (been going though some health issues that are taking priority) Kendra was awesome in helping... See more
I had hoped that this app would be a good fit for me, unfortunately it wasn't. I didn't enjoy the recipes which was my primary reason for trying this out. Gabriella was quick to reply, asked if cost... See more
Company replied
Company details
Contact info
415 W G St. San Diego, 92116, San Diego, United States
- 1-888-552-5408
- contact@shiftwitherin.com
- shiftwitherin.com
I really had an amazing experience with…
I really had an amazing experience with Shift! Their customer service, specifically Abram, was helpful and efficient. I would highly recommend! Thank you Shift!
January 19, 2022
Unprompted review
Reply from Shiftwitherin
Hi Tanya,
Thank you so much for your review! We are so happy that you are loving the app and that you feel supported by our representatives! Please let us know if there is anything else we can assist with.
I had a great experience with my SHIFT…
I had a great experience with my SHIFT Plan. It helped me gained insight on how much fat, protein, & carbs I was consuming and how much I should be consuming roughly. The meals were nice along with the fitness exercises. Customer service was great and informative. Gabriella helped me out with my request and it went smoothly. Thank you guys for the experience. It will for sure carry over to my lifestyle.
January 18, 2022
Unprompted review
Reply from Shiftwitherin
Hi Rose,
Thank you so much for your review. We are so happy to hear that you had a great experience with our customer service representative, Gabriella. Please let us know what we can do to help you reach your goals!
Kendra was wonderful
Kendra was wonderful and quickly helped me with my issues. :)
January 15, 2022
Unprompted review
Reply from Shiftwitherin
Hi Linda,
Thank you so much for your review. We are happy to hear that Kendra was able to give great customer service. Please let us know at contact@shiftwitherin.com if you need any assistance.
Great experience would highly recommend…
Great experience would highly recommend it
January 13, 2022
Unprompted review
Reply from Shiftwitherin
Hi Josanne,
Thank you so much for your review! We are happy to hear you are enjoying the program. Please let us know at contact@shiftwitherin.com if there is anything else we can do for you to help you reach your goals.
easy to follow plans, great customer service
I enjoyed the ease of this program. I decided to cancel for financial reasons. The customer service rep who helped me (Kendra) was wonderful.
January 13, 2022
Unprompted review
Reply from Shiftwitherin
Hi Nikki,
Thank you so much for your review. We are glad to hear that you had a great experience with our representative Kendra. We are sad to see you go, but if you ever decide to give us a try again, please reach out and we will get you all set up with that.
They were helpful and corrected my…
They were helpful and corrected my issue immediately
January 12, 2022
Unprompted review
Reply from Shiftwitherin
Hi Katie,
Thank you so much for your review. We are happy to hear you had a great experience with our customer service department. Please let me know if there is anything else we can do for you at contact@shiftwitherin.com.
All good experiences
All good experiences. I have nothing bad to say. Highly recommend.
January 12, 2022
Unprompted review
Reply from Shiftwitherin
Hi Zandra,
Thank you so much for your review. Please let us know at contact@shiftwitherin.com if there is anything we can do to help you reach your goals.
Kendra was my rep that responded to my…
Kendra was my rep that responded to my inquires and responses were fast and very helpful. One thing I would like to see in the future is options for plant based diets! This option will definitely put it over the top!
January 11, 2022
Unprompted review
Reply from Shiftwitherin
Hi Casey,
Thank you so much for your review. We are happy to hear that you had a great experience with our representative, Kendra. Our team works hard to give the best experience our customers. We are currently working to get that feature added onto the app! Thank you so much for your feedback.
The costumers service was great and…
The costumers service was great and quick to respond. I know that they will work on figuring out a way to switch out the foods that are right for my or others based on allergies or health issues soon.
January 6, 2022
Unprompted review
Reply from Shiftwitherin
Hi Tara,
Thank you so much for your review. We appreciate your feedback and we are working making those adjustments to the app to ensure everyone is successful. Please let us know if there is anything else we can assist with!
Customer service was very responsive…
Customer service was very responsive and Gabrielle resolved my issue smoothly and quickly.
January 5, 2022
Unprompted review
Reply from Shiftwitherin
Hi Alexis,
Thank you so much for your review! We are happy you had a great experience with our customer support representative, Gabriella. Please let us know if there is anything else we can help with.
Shift
Gabriella was very helpful and responded quickly to my emails with questions. I would recommend Shift with interested friends and family.
January 5, 2022
Unprompted review
Reply from Shiftwitherin
Hi Linda,
Thank you so much for your review. We are happy to hear that you had a great experience with Gabriella! She always goes above and beyond for our customers. Please let us know if there is anything else we can do to help you reach your goals!
Abram was very helpful
January 5, 2022
Unprompted review
Reply from Shiftwitherin
Hi Alma,
Thank you so much for your review! We are so happy to hear that you felt supported by Abram! Please let us know if there is anything else we can do to help you reach your goals.
Kendra was very helpful
Kendra was very helpful, professional and friendly!
January 5, 2022
Unprompted review
Reply from Shiftwitherin
Hi Kelly,
Thank you so much for your review! We are so happy to hear that Kendra was able to provide great customer service. Please let us know if there is anything else we can do to help you reach your goals!
Gabriella from shift was very helpful!!
January 4, 2022
Unprompted review
Reply from Shiftwitherin
Hi Bailly,
Thank you so much for your review! We are very thrilled to hear that Gabriella was able to give you great customer support. Please let us know if you need any additional support.
review
Though i have yet to officially start the customer service had been very helpful and accommodating.
January 3, 2022
Unprompted review
Reply from Shiftwitherin
Hi Missy,
Thank you so much for your review! We are happy to hear that you had a great experience with our customer support team. Please let us know how we can help you get started and reach your goals!
Very professional customer service
January 1, 2022
Unprompted review
Reply from Shiftwitherin
Hi Mitra,
Thank you very much for your review. We work hard to give our customers the best experience possible. Please let us know if there is anything else we can help assist with.
Abram was good at his job
Abram was good at his job. Sometimes i was confused a little but he helped clear things up.
December 30, 2021
Unprompted review
Reply from Shiftwitherin
Hi Alicia,
Thank you so much for your review! We are happy to hear you had a great experience with our representative Abram. Please let us know if there is anything else we can help assist with.
Abram was great!
December 30, 2021
Unprompted review
Reply from Shiftwitherin
Hi Tomi,
Thank you so much for your review! We are happy to hear that Abram was able to provide excellent customer support!
From the minute I subscribed…
From the minute I subscribed… Shift service has been amazing! World-class. Not even kidding… I was pleasantly surprised to be on the receiving end of such great service.
December 28, 2021
Unprompted review
Reply from Shiftwitherin
Hi Casey,
Thank you so much for your review! We are thrilled to hear this feedback! Please let us know if there is anything else we can do to help you reach your goals!
Abram was incredible in helping me with…
Abram was incredible in helping me with my account issue. My life has been chaos but he was a breath of fresh air and went above and beyond to assist me. I will be a forever customer if people like this continue to work for shift. Give him a raise!!
December 27, 2021
Unprompted review
Reply from Shiftwitherin
Hi Nicole,
Thank you so much for your review! We are so happy to hear that
Abram was able to provide you with you excellent support. He always goes above and beyond for our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.