Shilla Reviews 108

Bought a prom dress for my daughter, as with most others the dress was vile in every way, did not realise it was not uk based & unfortunately came across reviews after the event, after a week of pointless e mails requesting a full refund & a delivery address to return I contacted my bank, I had paid by debit card & raised a visa dispute through them, sent the trail of e mails I had to NatWest proving I had done everything I could to obtain a refund, pictures to prove the dress I thought we'd ordered & the dress on my daughter, totally not fit for purpose, screen shot of their returns policy showing if there are any issues they will offer a full refund, the bank refunded my money temporarily which I assumed they think I have a case to receive the monies back in full with the information I had provided to them, that was a couple of months ago & I've heard nothing since. Worth a try for the sake of forwarding on a trail of e mails.

DO NOT BUY ANYTHING FROM THIS COMPANY.

Ordered dress for a wedding, the shape and size was nothing like I had stated. The material is cheap and nasty, sticks together. They offered to pay for the alterations of my dress after they saw the pictures of me in it, then they offered to give me a refund to which I asked for a return label so that I could send the dress back, they have now emailed to say they will only offer 8% of the total cost and that I can keep the dress. I DO NOT WANT THIS DRESS, I WANT A FULL REFUND OF PLEASE.

I couldn't even wear the ugly dress from that fake company .They're not replying to my email when I requested a refund .

Contrary to other reviews here, my experience with shillas was amazing, delivery was reasonable and the estimated delivery was very accurate, my dress is of very good quality very heavy(lots of beading) which shown it was very well made, the sizing was also very accurate for what was requested however had to be altered due to my own mistakes when ordering, I love the dress, very sparkly and I certainly stood out on my prom day, only improvement area I would suggest is how it wasn't entirely the same as the image, but I still loved it!

Do not buy from this site. Order prom dress for daughter sized up two sizes. Arrived 10 days late even though we paid for express delivery. Still too small. Means that my UK size 12 daughter needs to wear a size 20! To add insult to injury they will only refund 8% of the cost of the dress.
What a way to spoil a girls prom!

DON'T BUY FROM THESE PEOPLE!!!!!
Ordered a dress for my Granddaughter's prom
when it arrived was nothing like the picture on the web site, which incidentally has now been removed, terrible quality so I got in touch with them straight away and asked for an address to send it back to as per their refund policy on the web site, they asked for pictures of the dress which I sent, they then wanted pictures of my 15 year old Grandaughter in the dress which I refused to do. The dress cost £117 they are still refusing to give me an address to send it back to and I can't afford to get my granddaughter another Dress until I get a refund and her prom is 07/07
Do not get caught out by these charlatans

This company gives you a dress that is not the one you fell in love with in the photo. They take a pic and give you their version of the dress. I have had such a hard time with them and did not get any value for money. They ask for pics and theis for others has not gone very far. Do not buy from the fraudsters. She gets them made in Singapore as the package says and then sells them for a hefty profit.

TERRIBLE COMPANY AVOID AT ALL COSTS, DO NOT PURCHASE!

Terrible customer service from Linda, asks for photos of where the dress is wrong and then offers 8% refund and seems not to budge over 10%.

- Poorly made dresses, looks nothing like the pictures.
- NOT based in the UK, even though the website states they are.
- Will not confirm return address.
- Takes forever to communicate with Linda.
- Website says that they will refund even if you don't like the dress, LIES.
- Seems like a dodgy and ILLEGAL company.

Terrible service. They offer badly sewn dresses

I bought my daughter a prom dress from Shillas. It looked absolutely nothing like the picture and the quality of materials and manufacture were exceedingly poor - it looked like a fancy dress costume. Despite paying extra for custom fitting it was completely unwearable - we had to buy another dress. Do not buy from this company, you will not want to wear the dress and you will lose your money. I suspect that the positive reviews on the site are fake.

Hello Everyone,
My name is Georgiana and I have recently had the same bad experience as you with shillas.co.uk. The dress was not like the dress on the website,does not fit me at all and the quality is bad. After one month of emails Linda adds every day 1% to my refund. It is unacceptable. Linda doesn't want to confirm the return address.
I will report this to BBC Watch Dog as per Hanna's advice. Maybe if we all do that they will close their website.
Thank you,
Georgiana

Don't order they are horrible people take your money and can never return ! They should rot in hell!!

Ice ordered 2 dresses off of this site that don't fit even though I have sent the measurements. The dresses are hideous and I've asked for the return address so many times to return them and the won't sent it to me! This site is a joke and the return policy states they will refund if not suitable but is clearly not the case. I'd advise everyone against against buying anything on here as it's a total con!!!

Do not deal with this company!
The company site makes you believe that you are dealing with a reputable UK business - you are not!

We got our dress which is made of very low quality material and definitely not worth the money paid! Requested return address label and like the lady below we are communicating with a lady called Linda who has told us to keep it and offered 10% refund which is £11.00, I don't think so!

Please do not use this company.

Dear Buyers
Please stay away from this company. they are a FRAUD company. As i can see so many of you, you have an issue with this seller it is much better to report for BBC Watch dog and to stop not to sell in UK.
HERE is the last 2 months my correspondence and battle with this seller, absolutely they are scum and fraudulent. I am not to shy to exposed them to cooperate with others.
plLinda from Shillas
Hi Linda,
You proof yourself your "company" is a fraudulent and scum. If you are a genuine you provide your address you can't hide from customer request.
I will forward for Watchdog and leave on your review. You will be truck down to be stopped your ongoing cheat the people.
I will take your last e-mail as evidence and provide for relevant organisation.

Hanna

________________________________________
From: Linda from Shillas
Sent: 18 May 2017 02:47
To: Hanna
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
I am so sorry about this. But we cannot accept return.
Please accept 14% as the refund, we are trying to solve this problem for you.

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年5月17日(星期三) 17:52
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda
I requested your address for return. If a customer ask a refund or exchange there is no need negotiation. Even though you are not respect your refund and exchange policy. That is why i suspect, you are fraudlaent and scum.
Refund in full or provide your full address for return within 24hrs.
Regards
Hanna Mangiesto

________________________________________
From: Linda from Shilla
Sent: 17 May 2017 02:37:06
To: Hanna
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
Please accept 14% as the refund,we offered you a higher refund one more time.Please accept this offer.

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年5月16日(星期二) 23:00
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda
You refused to settle the dispute we have the item delivered which its not fit for a purpose. You are not obliged by your own policy refund or exchange under paragraph 2.
I therfore decide to return the dress please provide me your exact and full adress to send it back.
Don't ignore this email and respond within 24 hours.
Failure to do so I will take this email as evidence i already stablished your company its a fraud and scum.
Regards

Hanna

________________________________________
From: Linda from Shillas
Sent: 09 May 2017 02:44:11
To: Hanna Challis
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
As we explained,12% is the best we can offer you.Please accept this.

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年5月8日(星期一) 17:32
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda,
I sent twice the e-mail to settle our dispute so far I haven't heard anything from you my last proposal.
if you are not respond within 48 hours this e-mail i assumed that you are not taking seriously and i will take further action.
i therefore take a legal action to track down your company including the media.
Regards
Hanna

________________________________________
From: Hanna
Sent: 01 May 2017 17:28
To: Linda from Shillas
Subject: Re: Dress you received SA403257157

Hi Linda
I am aware of you my last e-mail. Reply my proposal to settle our ongoing dispute.
I will give you 24hrs to answer if you fail i will take an action accordingly.
Regards
Hanna Mangiesto

________________________________________
From: Hanna
Sent: 28 April 2017 07:46:05
To: Linda from Shillas
Subject: Re: Dress you received SA403257157

Hi Linda,
As I sent my last e-mail I ask base on your refuna and exchange policy under Paragraph 2. I have a right to get a full refund.
I can see that, you are respect your policy that means you are not handling your customer properly unwelcomeing.
You offer 12% is not near by your owen policy forget what a laws it says.
You are wasting my time and you reuined my big day. To solve this problem it is final refund 75% of the item value lets settle the case.
Regards
Hanna
________________________________________
From: Linda from Shillas
Sent: 28 April 2017 03:12:28
To: Hanna Challis
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
Please accept 12% as the refund,we really want to solve this problem for you.Please accept this offer.

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年4月27日(星期四) 16:21
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda,
It is appealing offer you made against your own policy. I insist almost two months this item is not fit for purpose and asking
a full refund . You are asking unethical and unnecessary question throughout this process. i examined your exchange and refund policy you are certainly you do refund under paragraph 2.

2. If I do not like the dress I received,Can I return it to get a refund?
No matter you don’t like the dress color or the style,we can return it for you with the refund or remake a new one for you.
Now, scrupulously you offered 8% which it is not mentioned within your policy.
in paragraph 6 you mentioned also;
6. Can I cancel the order and get full refund?
Please contact us instantly when you don’t want it. We’ll offer you full refund but there is limitation that you are allowed to cancel the order within 24 hours. After 24 hours, we will complete the preparation for all materials, which is the main reason that we will deduct 70% dress price as raw material fee.
you mentioned to deduct 70% which it is unfair as well but 30% might offer for cancellation why you offered 8%?
my request from the day one it doesn't fit for purpose this dress collect and refund why you are not follow your paragraph 2 policy.
You mentioned also because of you made the dress you spend for labour, material and other fee. that is why i paid the full price which i want get fit the purpose item . i am not sure you are not new on this business the first time. this is your problem how to manage your business . i haven't said to keep your item and i am not happy to keep this unwanted item in my wardrobe . to recover your cost not by robbery customers money.
i need your final answer refund the money and collect your item within 24 hours.

Hanna

________________________________________
From: Linda from Shillas
Sent: 27 April 2017 02:55
To: Hanna Challis
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
As you know,when we made your dress,we paid the material fee,manpower cost and other fees.So sorry that we can not offer you a full refund.
I applied this from our manager,we can offer you 8% of the dress as the refund.
Hope you can accept this,then you do not need to ship the dress back to us.

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年4月26日(星期三) 17:23
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda,
I asked from the day one I need refund and arrange to collect your item.
It is your policy ( Paragraph 2) and under commercial law consumer right (UK Consumer Acts 2015 Article 20) please refund the money. At the same time arrange for collection of your return items.
I welcome your offer please confirm your agreement and start process a refund. Thanks.
Regards

Hanna

From: Linda from Shillas
Sent: 26 April 2017 02:01
To: Hanna Challis
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
OK then how about we offer you a refund?

Have a nice day.
Your Sincerely,
Linda from

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From:Hanna
Send Time:2017年4月26日(星期三) 02:21
To:Linda
Subject:Re: Dress you received SA403257157

Hi Linda,
Following my last e-mail i disputed the refund based on online traders rule and also your exchange and refund policy.
i am surprised that you are not obeying you rule as well.
"2. If I do not like the dress I received,Can I return it to get a refund?
No matter you don’t like the dress color or the style,we can return it for you with the refund or remake a new one for you."
all those rule are you posted on your website . To conclude this dispute respond my request the next 48 hours.
Regards
Hanna

________________________________________
From: Hanna
Sent: 24 April 2017 07:17
To: Linda from Shillas
Subject: Re: Dress you received SA403257157

Hi Linda
It is to late to consider the opition you mentioned. I think you are not taking a customers need means time and importance on the occassion.
Your last emails correspondance nagging , upseting and furthermore your customer care is unacceptable.
I therfore need a refund and arrange to collect your item.
I need your reply ASAP. Fail to do so I refer my last email will apply.
Don't. Ignore this email to reply.
Regards
Hanna

From: Linda from Shillas
Sent: 24 April 2017 01:56:05
To: Hanna Challis
Subject: Re: Dress you received SA403257157

Hi Hanna,
Thanks for your email.
Or could you please give us a chance to remake a new one for you?Please consider.

Have a nice day.
Your Sincerely,
Linda from

-----------------------------------------------ease read what the so called Linda's answer in bed room story.

Bought a dress for a wedding. The dress that arrived was nothing like the dress I ordered. I sent the company a picture of me in the dress as requested. They apologized and offered 8% of the order cost.
I read further reviews and realised I am not alone as many others have had similar experiences. Unfortunately this is a fraudulent company. I contacted Action Fraud for advise. Frustratingly Shilas are in China and not the UK as stated, therefore, the money I have paid stays in China. In addition with this as I paid by debit card and not credit card i cannot get my money back .
All I can do is advise others not to purchase anything from this company.

A stunning dress. Well made and fits perfectly. Having ordered the dress before I read the reviews, I was worried about what I would receive. I couldn't have been more pleasantly surprised. Having no need to send anything back, I can't rate the customer service other than that the dress did arrive in the time quoted.

I have been trying to return a dress that was sent in the wrong colour for 2 months ..I ordered Royal Blue and was sent Regency as delivery note clearly states ..I have been batting back emails to Linda at customer services who insists on photos which I have sent on numerous occasions ..The company are offering a discount on next order which will not be placed without the one currently in system not being attended to ..Do NOT USE this website . I will be speaking to the citizens advice bureau to see what legal standing I have for a full refund as per their returns policy

I ordered a dress then read the reviews..... not good. I even bought another dress to wear to my event convinced the one I had ordered would be a disaster, however it arrived today just before my event on Saturday and its beautiful. Quality fabric and well made. It has lots of embellishment and they are perfectly sewn on. I'm so sorry to hear of others negative experiences. I count myself very lucky.