Shindefender Reviews 

162
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were unhappy with their experience overall. People frequently complained about extremely slow deliveries, missing items, and heavily delayed orders that took several months to finally arrive at their homes. Consumers also noted that customer support was completely unhelpful, unresponsive, and extremely difficult to reach when trying to resolve urgent order issues. However, some reviewers were happy with the product, mentioning that their children truly loved the comfortable fit and practical design. A few other people also felt that the shin guards stayed securely in place and noticeably improved overall comfort during soccer games. Reviewers additionally pointed out that shipping times were often much longer than expected, though the items themselves worked well.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed reactions regarding materials and durability. While... See more

Order

Reviewers highlight deep frustration with the order process. Consumers consistently report that goods never... See more

Delivery service

Clients share negative opinions on delivery service, expressing frustration over extended shipping delays and... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took forever to come. When they did arrive, the shin defenders were so disappointing - the padding is cheap and thin, and the elastic around the top is tight and uncomfortable, to the point that my ki... See more

Rated 2 out of 5 stars

When I Googled 'kids shin pads UK' this company popped up, very slick looking website and various marketing statements about how great the shin defender is. I fell for it, nowhere did it show this... See more

Rated 2 out of 5 stars

Have tried to order, but this magical discount keeps adding more money, £29 for the pads £1 postal protection £.49 post Remove the protection and post goes up to £2, an increase On the order p... See more

Rated 2 out of 5 stars

I ordered two pairs. However, Shindefender only sent me one of them. This was weeks after waiting for the delivery. I complained and they ignored me. I followed up and they finally 'agreed' to look... See more


Company details

  1. Sporting Goods Store

Written by the company

We offer innovative shin guards that combine advanced protection with modern design, ensuring top performance and safety for every athlete.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(162)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor service Poor product…

Purchased 2 pairs of the Shindefenders as Christmas presents for my kids. Recently washed one pair, as instructed on the product, in a cool wash, to find the product has disintegrated and does not serve purpose. Contacted the company in China, to be told it should be hand washed. Ok, this wasn’t mentioned on the care instructions. However I had purchased another pair in the mean time. Asked about returning or a refund only to be offered 30% refund. Save yourself time and effort and avoid these cheap Far Eastern rubbish.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality Shinguards and no customer service to support!

I purchased ShinDefender shin guards for my 9 year old son. We loved the compression style and initially thought these were the best shin guards until after a few washes and 1 shin guard started to break up (these are supposed to be washable?). I have reached out through the website/and email but have not seen a reply. There is no customer service number? I want a refund or a replacement as I paid the always 50% off $35 and they did not last 1 soccer season. Looks like there are less expensive options available on Amazon and at least Amazon will support customer service.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The products took over 4 weeks to arrive for starters and on their first wash, they have disintegrated in the machine and are now just a sock filled with loose bits of foam. They are not suitable as any form of protection. On complaining, the company have been awful (although polite, probably AI generated responses) at processing a refund. After offering part refunds, they have now taken over a month to 'process' my refund - apparently that's how long it takes to organise a return postage with their internal system. I cannot express enough that you should not use this company for both quality of product and customer service.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking! Avoid!

I have been trying to return my items - offered a 30% partial refund as a trade off for not returning items. Naturally I want a full refund for the items i don’t want and wish to return. Told it will take several months to process a return and refund and refuse to provide a UK address to return to. The service team are now not responding to me. Absolutely shocking! Avoid!

February 20, 2025
Unprompted review
Shindefender logo

Reply from Shindefender

Hi Adam, we're sorry to hear about your experience. We strive to provide the best possible service and offer fair solutions for returns. Our policy is in place to ensure a smooth process for all customers, and partial refunds are an option for those who prefer not to return the item.

However, we absolutely want to assist you in resolving this. Please reach out to our support team again, and we’ll do our best to find a satisfactory solution for you.

Rated 5 out of 5 stars

Excellent quality shin guards

I did read reviews after I purchased the shin guards. There was much misinformation about this product. I received the shin guards in quality packaging. The shin guards looked great. The material was put together well. My grandson likes the shin guards, he says they are comfortable and they are cool. They do not stick to his legs like the hard plastic guards so less sweat. Overall a great product. I purchased the blue size youth medium. He is small and thin for his age,12. This size was a perfect fit.

December 26, 2024
Unprompted review
Shindefender logo

Reply from Shindefender

hanks so much for your detailed feedback, Catherine! 🙌 We're happy to hear your grandson finds them comfortable and that the fit was perfect. Appreciate your support! 😊

Rated 5 out of 5 stars

My daughter loves how easy they slide…

My daughter loves how easy they slide on and says they work great. 13yo so very opinionated.

February 13, 2025
Unprompted review
Shindefender logo

Reply from Shindefender

Glad to hear your daughters are enjoying the shin guards! Thanks for sharing your experience, and we appreciate your support! ⚽😊

Rated 1 out of 5 stars

Avoid - no protection and fall apart after first wash

Like many others, was sucked in by the reviews on the website and Facebook ads. Avoid this company. Shinpads take ages to arrive from China, and when they do, they offer very little protection and fall apart completely after the first wash. Don’t buy these!

Update - if you publicly highlight the problems on their Facebook page, they will block you and remove your comments. That’s how they have so many glowing reviews!

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Product didn’t arrive

I have been waiting more than 2 weeks for this product and it didn’t arrive all customer service is rubbish I have no idea if it will ever come or not total scam

January 23, 2025
Unprompted review
Shindefender logo

Reply from Shindefender

Sorry to hear about the delay! That’s definitely not the experience we want you to have. Please reach out to our team at info@shindefender.com, and we’ll make sure to sort this out for you as soon as possible. 🙏

Rated 1 out of 5 stars

Fraudulent company. AVOID

Delivery took several weeks. Once arrived, shin pads disintegrated after the first wash rendering them useless. I contacted Shin Defender asking for a refund, however, I was offered a 30% partial refund!

We have now filed a dispute through our credit card company. I urge anyone else to do the same.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Son happy. Likes to wear. First wash and all the foam inserts detached or lost their structure and it’s now a jumbled mess of honeycomb pieces in a sock?? Poor quality. Would not recommend. Whole USP is washable!

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

A complete fraud!

A complete scam. Item says delivered but never arrived. Delivery is Madrid, Spain and their tracking shows Madrid Street in Boston!!! This is a pure fraud!

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

They looked promising when they arrived…

They looked promising when they arrived and the son was excited to use them. Used once and the feedback was they were comfortable. Unfortunately, they were put in the washing machine, only at 30 which is the recommended cycle, the foam moved out of place and you are left with a foam mess, bunched up and distorted and unusable. Absolute con, for the price stay clear.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

These are terrible

These are terrible! They did turn up after 3 weeks but offered little to no protection and unfortunately my son couldn’t use them. Verging on dangerous… waste of thirty quid. Save your money.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend

I bought these for both my children who play football, they were used for training and my son was kicked in the shin and they did very little to protect his leg. Wouldn't recommend unfortunately.

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

Offer no protection

They looked like a good idea as my son always fiddles with his shin pads and can’t stop them slipping. However, they offer zero protection and I feel would be dangerous to wear in a game. Do not waste your money.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

28 days shipping and poor quality

Advertised as 5-8 days shipping, but it took 28 days to arrive. Their customer service initially gave a useless response, and then subsequently stopped responding. The product quality is poor. Overall a terrible experience, I would not recommend this to others.

November 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look