ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more
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Review summary
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Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more
I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more
Company details
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
4K reviews
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Please show me where to fill out the…
Please show me where to fill out the form because my suitcase came wrapped in cellophane, and the zipper had been broken
September 30, 2026
Reply from ShipGo
Ms. Chambers,
Good morning. Thank you for reviewing your recent ShipGo experience. We are pleased to see your luggage bag delivered ahead of schedule. However, we regret to hear that upon delivery, the suitcase zipper was damaged and your bag had to be wrapped in cellophane.
Damage when using ShipGo is by no means typical, but when it does occur, we pride ourselves on ensuring a timely, simple, and quick claims process. To make sure your claim is handled promptly, a member of our team will be reaching out to you directly to assist with filing the claim.
We look forward to speaking with you and resolving this to your satisfaction!
Great customer service
September 30, 2026
Outstanding service!
Outstanding service from start to finish! Everything was perfectly organized, and the entire process was incredibly smooth and hassle-free. The application was very easy to use, which made the whole experience even better. I truly appreciate the professionalism and excellent service. Highly recommended! Thank you for the great work!
September 29, 2026
Professional
Professional, friendly, swift, on time and what I thought the right pricing.
September 25, 2026
Driver just dropped both cartons…outside elevator
Driver just dropped both cartons outside our door without ringing the doorbell, let me know that the cartons were there. I was still tracing for quite some time.
September 25, 2026
Easy to get in touch with company
Easy to get in touch with company. Like the follow up from Fed ex tracking my suitcase
September 24, 2026
I was worried but everything was so…
I was worried but everything was so easy and my bag arrived 3 days early!!! Thank you!!
September 21, 2026
Delivery date needs to be more accurate
Used you once before. Genrall speaking it was a god experience except couldn't complete my order online. Came back becaeu of that. I called and was told my package would arrive on a certain day. I counted on that. It came early which I normally don't have any issies with but someone needs to be there to receive it as it was important and expensive delivery. We were out of town. We had no one to pick up the package and it sat. I dint count on this and although someone tried to stop the shipment from being delivered it didn't work so the package sat outside vulnerable to being stolen. Most people depend on a specific delivery time and if that changes and changes but a lot as in my case it causes major issues.
September 19, 2026
Reply from ShipGo
Mr. Janas,
Thank you for reviewing your recent ShipGo experience, and for giving us another try after your first order. We do apologize that early delivery caused an issue for you in this instance, especially given how much you were counting on the date you were originally given.
For future reference, all ShipGo shipments are sent with no signature required and can arrive ahead of schedule. If early delivery might pose an issue for an upcoming trip, we recommend one of the following alternatives:
- Ship to a local FedEx store, where most locations will hold shipments for pickup up to five business days (a small holding fee may apply, so it's best to confirm with the store in advance)
- Ship to a friend, family member, neighbor, or rental office, if applicable
- Ship to the first course you are playing or hotel where you are staying, if applicable
We understand it was frustrating that the attempt to stop the shipment was not successful, and we are glad to hear nothing happened to the package while it sat unattended. We apologize if this information was not clear during your booking process. If you have any additional questions or would like to discuss further, we can be reached by text or phone at 800-604-7021, or by email at customersupport@shipgo.com.
Thank you for choosing ShipGo!
The experience i had with ShipGo was…Easy and quick
The experience i had with ShipGo was fantastic. My bag was picked up on time and even arrived EARLY at my destination. I had a few questions before I shipped my bag and Customer Service was very helpful. Thank you
September 19, 2026
I would definitely use ShipGo again
I would definitely use ShipGo again. The flow was easy from customer service to delivery service.
September 18, 2026
The instructions were very clear and delivery was as promised
The instructions were very clear. The package was picked up as promised and delivered on time with timely updates on the progress. Outstanding service!
September 17, 2026
Love this company!
I always have such great luck with this company. They are fantastic!
September 14, 2026
a good operation
easy to arrange. Great prices, fast pick up and very fast delivery. a good operation
September 15, 2026
I didn’t expect it
I didn’t expect it, but my golf clubs were delivered and returned ahead of schedule - what a pleasure not to worry !
September 13, 2026
Shipgo is very reliable
The company was very straightforward and clear about what they could and could not do. They performed as advertised, our luggage was there when we arrived at our destination. It appeared well treated and arrived intact. We will definitely uae shipgo again.
September 13, 2026
SO EASY & efficient
SO EASY & efficient! I had two large checked bags that I could not handle on my own. ShipGo picked them up when they said they would and delivered them early. I will use them again and again.
September 12, 2026
They never disappoint
I have never been disappointed with Ship Go. I send my golf clubs from Arizona to Washington and back and they are picked up and delivered in the time they say. The shipping materials are mailed to me.
I totally recommend Ship Go
September 13, 2026
This is the 2nd time I have used…
This is the 2nd time I have used Shipgo. 1st time had issues which were resolved perfectly. This time, no issues seamless delivery. Highly recommend this company
September 12, 2026
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