I ordered and paid for trainers and was issued a dispatched notification. After a few days I emailed to enquire about the status of my order. Callum was extremely quick in responding. It turns out t... See more
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Amazing service, I have to admit my mouth was wide open when the doorbell rang and Royal Mail was delivering my parcel which I only ordered the morning before, so thank you Shipmates. Hubby was al... See more
Company replied
Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a... See more
I live 200 ish miles west in Fowey but between here and Cowes you’ll not find a more honourable sales team at a company who’s ethics are 100% Customerservice. Their excellent product knowledge mak... See more
Company details
Written by the company
The Shipmates Group was established in 1975 by Clive Johnson close to Eel Pie Island in Twickenham. Since this time the Group has had many stores including three Musto ‘concept’ stores. We have also exhibited at most major boat shows in Europe. Over the years we have served many high profile customers including Sir Edward Heath, Alan Bond, Bill gates, Denis Connor, Jude Law and Pete Townsend to name but a few!
Contact info
4 High Street, po31 7sa, Cowes, United Kingdom
- 01983 280730
- shipmatescowes@gmail.com
- shipmatesonline.com
4.3
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Really efficient
Really efficient, received goods in post very quickly. Great shoes at good price.
May 7, 2023
Top Rate Company
This is my second purchase and review for this company. They really are as good as they say. Customer service is exceptional and they are literally at the end of the phone for any queries. They can’t do enough to help you and their products are great quality. Defiantly will reuse again!
May 1, 2023
Great service and product thanks!
April 26, 2023
My order of a Master Sextant arrived…
My order of a Master Sextant arrived within 24 hrs
Billing was easy
No problem
April 25, 2023
Competitively priced body board
Competitively priced body board; good communication regarding order; well wrapped and safely delivered, thank you.
April 14, 2023
Ordered shoes that never arrived.
Ordered shoes that never arrived.
Company did not have a tracking number to progress with shipper.
Said presumed lost and I am being refunded.
Very disappointed.
Would not use them again.
April 17, 2023
Reply from Shipmates
Hi Simon
I'm very sorry you felt disappointed, this is not a normal situation for us and we felt we did handle it appropriately. I fully understand the irritation in the matter and as I mentioned in my email if any other shoes from this years collection take your fancy I'd be happy to offer them at heavily discounted price for yourself.
Purchasing an anchor windlass All though my order got lost by the…
All though my order got lost by the courier Callum has been absolutely amazing in his persisstance to rectify and get a replacement out to me as quickly as possible. And to give me trade price for the replacement winch was much appreciated. Will definitely use you guys again. Exactly how customer service should be
April 6, 2023
Received all items promptly.
April 5, 2023
Always a pleasure to deall with…
Always a pleasure to deal with Shipmates, quick and reliable . Always helpful with any questions, highly recommended!
March 7, 2023
Really impressed with service.
Quick and easy to use web site, and good presentation of goods.
The service was excellent and the purchased goods arrived well within stated time. Really impressed.
February 9, 2023
Needed to exchange an item
Needed to exchange an item, the whole process was so easy and was provided with email updates. I would purchase from this company again.
February 2, 2023
Speedy delivery and great quality
February 5, 2023
Cost effective and quick delivery
February 7, 2023
Very happy with purchase great boots…
Very happy with purchase great boots great price
February 5, 2023
Very prompt and helpful service.
January 25, 2023
Brilliant price and fast delivery
January 28, 2023
Wrong size sent
Wrong size sent, when contacted they couldn’t have been more helpful sending a replacement pair and a returns label,
January 12, 2023
Excellent service and prompt delivery
Excellent service and prompt delivery. Quality product.
January 11, 2023
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