I ordered and paid for trainers and was issued a dispatched notification. After a few days I emailed to enquire about the status of my order. Callum was extremely quick in responding. It turns out t... See more
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Amazing service, I have to admit my mouth was wide open when the doorbell rang and Royal Mail was delivering my parcel which I only ordered the morning before, so thank you Shipmates. Hubby was al... See more
Company replied
Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a... See more
I live 200 ish miles west in Fowey but between here and Cowes you’ll not find a more honourable sales team at a company who’s ethics are 100% Customerservice. Their excellent product knowledge mak... See more
Company details
Written by the company
The Shipmates Group was established in 1975 by Clive Johnson close to Eel Pie Island in Twickenham. Since this time the Group has had many stores including three Musto ‘concept’ stores. We have also exhibited at most major boat shows in Europe. Over the years we have served many high profile customers including Sir Edward Heath, Alan Bond, Bill gates, Denis Connor, Jude Law and Pete Townsend to name but a few!
Contact info
4 High Street, po31 7sa, Cowes, United Kingdom
- 01983 280730
- shipmatescowes@gmail.com
- shipmatesonline.com
4.3
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fantastic experience with Callum from…
Fantastic experience with Callum from Shipmates. We purchased a SUP along with wetsuits and buoyancy aids for me and the 3 kids. Really helpful and great quality product. Kids are having a great time on the SUP. Thanks Shipmates!!
August 3, 2023
Purchase failed to arrive
August 6, 2023
Reply from Shipmates
Hi Peter, I am so sorry the shoes never arrived, as per our conversation I have had the refund request put through so you will receive that in full in the coming days. In the future if you need anything please let me know and I will do my best to get you a discount on your next order. Many thanks
Exceptional Service
I purchased online and I made an error withthe sizing. I emailed to cancel the order but Callum replied promptly and he was very helpful with shoe sizing advice.
July 14, 2023
Reply from Shipmates
Happy to help Jill!
An issue with the shipping company…
An issue with the shipping company which lost the product well was artfully and generously handled
July 2, 2023
I gave this 4 stars simply because I…
I gave this 4 stars simply because I couldn’t track delivery and package arrived damaged
Company was very prompt with processing order, no problems there
July 3, 2023
Reply from Shipmates
Hi Susan! Thank you for the feedback. So sorry to hear the package arrived damaged. Is the item okay? In terms of tracking we generally don't offer this on orders under £100 due to the cost but we are working on making all orders trackable!
If you need help with anything do drop us an email and I'll do what I can to help
The way they dealt with my mistake was…
The way they dealt with my mistake was excellent customer service. I ordered the wrong piece
June 30, 2023
The only emails I got were ones to…
The only emails I got were ones to review the website which is making the return process very hard but I’ve sent an email - quick response to the email but still no confirmation to go off of.
June 25, 2023
Great Service, outstanding communication
Shipmates is highly recommended. Not only do they have great products at good prices but if you have a query their response time is outstanding! Purchases are also delivered in good time.
June 28, 2023
I am still waiting for the delivery…
I am still waiting for the delivery from 20/6 and have had no update about when it might be
June 19, 2023
Reply from Shipmates
Hi Edward, please could you drop us an email so we can look into this? I have checked initially and can see that your order was shipped. I will try to get the details for you but if you could open a line of communication as we were not aware that you had no received your order!
Update: I've just checked the tracking and can see its ready for collection, I've followed up with an email for you.
Very helpful and quick delivery.
June 13, 2023
Bought new paddle boards
Bought new paddle boards, for exactly the same kit, these were cheaper than any other supplier and were delivered free within 4 days
Excellent SUP’s and service
June 11, 2023
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