I ordered and paid for trainers and was issued a dispatched notification. After a few days I emailed to enquire about the status of my order. Callum was extremely quick in responding. It turns out t... See more
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Amazing service, I have to admit my mouth was wide open when the doorbell rang and Royal Mail was delivering my parcel which I only ordered the morning before, so thank you Shipmates. Hubby was al... See more
Company replied
Purchased an inflatable stand up paddle board from Shipmates. I signed up as a new customer but the discount code didn’t work. I emailed the company on a weekend, not expecting a response but I had a... See more
I live 200 ish miles west in Fowey but between here and Cowes you’ll not find a more honourable sales team at a company who’s ethics are 100% Customerservice. Their excellent product knowledge mak... See more
Company details
Written by the company
The Shipmates Group was established in 1975 by Clive Johnson close to Eel Pie Island in Twickenham. Since this time the Group has had many stores including three Musto ‘concept’ stores. We have also exhibited at most major boat shows in Europe. Over the years we have served many high profile customers including Sir Edward Heath, Alan Bond, Bill gates, Denis Connor, Jude Law and Pete Townsend to name but a few!
Contact info
4 High Street, po31 7sa, Cowes, United Kingdom
- 01983 280730
- shipmatescowes@gmail.com
- shipmatesonline.com
4.3
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and item ad expected
Quick delivery and item ad expected. Very pleased.
December 9, 2023
Arrived in time for christmas and well…
Arrived in time for christmas and well wrapped up.
December 20, 2023
Wrong packaging
Wrong packaging - there were 3 Gin Mermaid miniatures but packaging on back of box stated 2 gins and a vodka. Corners of box had also been torn , looked like it had been opened previously. Disappointed but not enough time to return before Christmas.
December 14, 2023
Couldn’t have asked for better service
Couldn’t have asked for better service; first class.
December 11, 2023
Good experience
Bought what was required, delivered when detailed, good communication...so met expectations
December 6, 2023
Got worried when order didn’t arrive…
Got worried when order didn’t arrive BUT got immediate response from customer service explaining Royal Mail delivery issues. Order arrived safely next day. Great to get immediate response to email queries.
December 2, 2023
Great deal on Chatham boots
I ordered a pair of sailing boots from Shipmates because their price was the best offer online. I found the owner to be friendly and helpful after a phone call to the shop to ask about sizing. The boots were delivered to Northern Ireland promptly and free of charge. Many thanks for a great shopping experience.
December 2, 2023
Best price by far compared to other on…
Best price by far compared to other on line chandlers.
My Chatham sailing boots are lovely and delivery was very quick
November 22, 2023
Mermaid gin gift pack
Product arrived promptly and as described . Gift set was reasonably priced.
November 17, 2023
Just what I was looking for
Good service, user friendly website, competetive pricing.
October 26, 2023
Excellent customer service
Excellent customer service. Great price. Great range of products.
October 8, 2023
Excellent service
Order was simple to make.
Fast delivery.
Well done guys.
Excellent service.
September 20, 2023
Excellent service all round
The deck shoes are great, and when the parcel went walkabout, the Shipmates team were so helpful and reassuring. Brilliant.
August 20, 2023
Good communication when an update was…
Good communication when an update was required about shipping .
August 22, 2023
Amazing customer service !
Amazing customer service !! Initial enquiry through Instagram, quick phone call and invoice received, very helpful and couldn’t do enough. Next day delivery and all arrived on time !!
August 16, 2023
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