I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
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Review summary
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Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
Company replied
Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShipmentProtect
Hi Gene,
We appreciate your feedback! Glad to hear you had a great experience.
We’re here if you ever need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Helen,
Thank you for your feedback! We’re glad to hear everything was simple and easy.
We’re here anytime you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Didn't give me enough time (I'm OLD
Didn't give me enough time (I'm OLD, to complete the purchase of 4 tickets and now I don't KNOW if I purchased 4 OR 8 TICKETS !!!!!!!!!!!!!!!!! HEY . . . I'm poor and OLD . . . . was born in the 50s! It's my BIRTHDAY . . . PLEASE DON'T MAKE THIS A BUMMER NIGHT OUT WITH FRIENDS BECASUE OF $$$$$$$$$$$$$$$
April 10, 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
I’m really sorry for the confusion here, especially on such an important occasion. We understand how stressful that can feel.
ShipmentProtect does not process ticket purchases—we’re a separate service that helps if something goes wrong with delivery. For confirmation on how many tickets were purchased, we recommend checking directly with the ticket provider or your order confirmation email.
If you have any questions about our service, we’re here to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
I could not purchase tickets
I could not purchase tickets, 3 attempts, until I selected the insurance…
April 10, 2026
Unprompted review
Reply from ShipmentProtect
Hi Deb,
We’re sorry to hear about the trouble during checkout—that can definitely be frustrating.
ShipmentProtect is an optional service and should not impact your ability to complete a purchase. If you were only able to proceed after selecting it, that may be related to the merchant’s checkout system.
We’re happy to take a closer look if needed.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Jeff,
Thank you for your feedback! We’re glad to hear the process was easy.
Let us know if we can help with anything further.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Didn’t even wait a month before another…
Didn’t even wait a month before another $30 dollar charge. No communication on why and now. Horrible service
April 10, 2026
Unprompted review
Reply from ShipmentProtect
Hi Lloyd,
We understand how unexpected charges can be frustrating.
Our service is a membership that begins with a free trial. If the membership isn’t canceled during that trial period, it automatically renews at $29 per month. We do send advance notice before billing, but we’re happy to review your account and make sure everything was handled properly.
Please reach out to us directly so we can assist and resolve this for you.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Jennifer,
We appreciate your feedback! Glad to hear the experience was easy and convenient.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Too fast to see and read it all
April 9, 2026
Unprompted review
Reply from ShipmentProtect
Hi Beyes,
Thank you for your feedback—we understand how moving quickly through checkout can make it difficult to review everything.
We appreciate you sharing this and will continue working to make the experience clearer and easier to follow.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Jeff,
Thanks for your feedback! We’re glad it was fast and easy for you.
We’re here if you need anything.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Patrick Draper
Reply from ShipmentProtect
Hi Patrick,
We appreciate your feedback! Happy to hear everything was quick and easy.
Let us know if we can help in the future.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Jason,
Thank you for your feedback! We’re glad the process was quick and convenient.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Everything went smoothly.
April 8, 2026
Unprompted review
Reply from ShipmentProtect
Hi Marta,
We appreciate your feedback! Glad to hear everything went smoothly.
We’re here if you need anything moving forward.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Great and easy
April 8, 2026
Unprompted review
Reply from ShipmentProtect
Hi Minh,
Thank you for your feedback! We’re glad you had an easy experience.
We’re here anytime you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
No comments 2026
April 7, 2026
Unprompted review
Reply from ShipmentProtect
Hi Alan,
Thank you for your feedback—we appreciate you taking the time to share it.
If there’s anything we can assist with, we’re always here to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Everything was easy
April 8, 2026
Unprompted review
Reply from ShipmentProtect
Hi Tia,
We appreciate your feedback! Happy to hear everything was easy for you.
Let us know if we can assist with anything further.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
First time I used this and it was easy
First time I used this and it was easy
April 7, 2026
Unprompted review
Reply from ShipmentProtect
Hi John,
Thanks for your feedback! We’re glad your first experience was easy.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Quick n easy purchase
April 7, 2026
Unprompted review
Reply from ShipmentProtect
Hi Barbara,
Thank you for your feedback! We’re glad your purchase experience was quick and easy.
Feel free to reach out anytime.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Bait and switch
This was supposed to be one-time payment for insurance on some concert tickets I purchased for a show a couple months away. Not only did my card get charged but they sent me an email that says my 5-day free trial will be over soon and they will be charging me almost $30 a month to continue. I attempted to email them to cancel and address could not be found. I eventually got a hold of them via PayPal and they said they were going to refund my money but not until after they charged me $30
April 5, 2026
Unprompted review
Reply from ShipmentProtect
Hi Chris,
We’re sorry for the confusion and frustration you experienced.
ShipmentProtect is a membership service that begins with a free trial, which converts into a monthly plan if not canceled. It’s not a one-time insurance purchase, and we understand how that may not have been clear.
Regarding the email issue, our correct support email is support@shipmentprotect.com
We’d be happy to review your account, confirm the charges, and assist with cancellation or refunds where applicable. Please reach out to us directly.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Jimmie,
We appreciate your kind words! Glad to hear everything was fast and efficient.
We’re here if you need anything.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Mark,
Thanks for your feedback! We’re happy to hear the process was quick and precise.
Let us know if we can help in the future.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
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