Excellent discussion to set up the shipping — very informative and fair — even reviewing some discounting. And when u made a small change in my clubs’ return location Shop Sticks was totally acco... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
At Ship Sticks, our mission is to make golf travel simpler, easier, and more affordable. In 2019 alone, U.S. airlines collected $5.76 billion dollars in baggage fees, up 18% from 2018. As airlines find ways to gradually increase pricing for carry-on and checked bags, your once reasonably priced ticket is nearing double the value initially paid. Our goal is to provide golfers with a hassle-free alternative to lugging their clubs to and from the airport – so as to improve the golf travel experience, increase the number of rounds played annually, and grow the game.
Ship Sticks
Written by the company

- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your clubs are picked up until the time your clubs are delivered.
- We Ship More Than Just Golf Clubs.
- Need to ship your luggage too? Not a problem, Ship Sticks is able to pickup and deliver your luggage to any destination. For a quote, visit www.shipsticks.com today!
Our Hours
Our White-Glove Customer Service Team is available 7 days a week by email, phone, text, or chat.

Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 691-3772
- customersupport@shipsticks.com
- shipsticks.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service
I only had to pack the clubs and create…
I only had to pack the clubs and create the label. Everything else was as expected. An easy and pleasurable experience.
Ship Sticks Review
Location of FedEx to drop-off golf clubs. A little better in the accuracy of the date when golf clubs are to be received would help.
Golf Bag Shipment to Florida
I had 2 sets of golf clubs shipped to me this year. The first shipment arrived the same day I did in the Villages of Florida.
The second shipment arrived the day after I returned home.
Both sets arrived in good condition and there were no problems whatsoever.
My only complaint was the automatic insurance of $2500 at an additional cost was automatically added to the fee. I should have picked up on that but I had to call back and say I only wanted the $1000 free insurance.
In addition when ShipSticks advertises a 20% discount that applies to only one set not both.
Great Experience
Clubs arrived timely, no issues. Everything was simple. Great experience.
Pick up was on time and the clubs were…
Pick up was on time and the clubs were delivered a day earl. Great service and everything arrived in great shape.
Clubs and suitcase arrived early and in…
Clubs and suitcase arrived early and in excellent condition, but a day apart. Notifications were spot on and perhaps you should consider letting customers know a few days before pickup,and again the day before in case they forget and have to prepare labels and their belongings more than a day in advance
Excellent customer service
Excellent customer service. My plans changed and Ship Sticks help make the shipping and receiving changes easy to arrange.
I would’ve given Ship Sticks a five…
I would’ve given Ship Sticks a five star review, but there was one area of service that was not quite up to expectations. Before I booked my shipment I had a couple of questions that I submitted via email to their customer service department. I actually submitted the questions on two separate occasions, but never received an answer. I finally called and talked to one of the representatives who did answer my questions. Everything else about the experience was excellent. Our clubs arrived actually a day early and were delivered exactly as requested.
Pickup and delivery were on schedule.
Pickup and delivery were on schedule.
When I called with questions, a person answered and was very helpful. Will be using your services again.
Early arrival of my clubs in both…
Early arrival of my clubs in both directions (to/from the resort). Bag arrived in perfect condition.
Clubs arrived on time in good condition
This company is great- I have used them many times and they exceed my expectations each time!
Great coordination of shipment and very easy to reach if you have questions
We were thrilled the first time we used…
We were thrilled the first time we used Ship Sticks, This trip you were a true God’s Send! Bad News, tripped and broke both bones below elbow while on vacation Good News, Was able to pack all of our clothes in golf bag (travel light) so had zero to carry through two airports and on airplane. Would never have made it without Ship Sticks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








