Shipt Reviews 8,099

I’ve had to order home delivery for groceries from Target due to illness. EACH time Shipt delivered. The delivery people are nice but there was an extra fee for something I didn’t know about. The WORST thing they do is that the next time I open my Target app, the SHIPT app pops open, asking for a Tip for their delivery person. The Shipt app shuts out my Target app until I choose a tip, 20%, 15%, or 10%. This is groceries! That’s at least a HUGE tip or tax that they hold me ransom until I choose a tip. Honestly I can’t even shop for a pick up at the store until I pay a tip to my last delivery person!!

Zero communication, never delivered inside the delivery window, orders of smelled like weed. Terrible inventory tracking— app says things are in stock and then miraculously the shopper can’t find any.

It is the worst company I ever have encountered my self with!! I will never get tired of publishing how bad this company is!!

I placed my order at 3:45 PM for a 5PM- 6PM delivery. Then I get text saying it was now moved to 6PM to 7PM…. I called to complain because it got moved up AGAIN 8PM to 9PM. The rep guaranteed that it would be delivered, that my order had been escalated and would be worked on immediately. NO, another dang text now 9PM to 10PM. Horrible service. I am extremely disappointed

Horrible lying customer service offers me a trial for their 360 subscription so I decided to try it out since I wanted same day delivery I ordered my shopper was getting ready to cash out my items and then they canceled with no explanation! I reorder THE ITEMS AGAIN directly after for SAME DAY DELIVERY WE ARE NOW INTO THE NEXT DAY AND STILL NO ORDER HAS BEEN DELIVERED INSTEAD I KEEP GETTING MESSAGES FOR DELAYS. The storm is not an excuse because I ORDERED several hours prior to storm starting!

I was optimistic about using Shipt, but I wish I'd lowered my expectations instead. What a weird company and an equally bizarre experience. I wish I had looked up the reviews here, and on other sites prior to my using a grocery delivery "service". It's not that it's that bad, but it was not as great as I thought it would be. It seems like this is now becoming the norm across the board regarding these types of online services/independent vendors. It's like how we all are paying top dollar now for Taco Bell or McDonald's. Kind of a sad state of the world now I don't mind saying here at all. Total bummer.

I usually have good experiences with shoppers who are thoughtful and proactive—which is why I typically tip 15-20%. However, today was a very negative exception. ( and one in December 2025) I scheduled a specific time for my delivery. The shopper ignored this, and attempted to arrive 3 hours early; ignored my in-app messages. When she later claimed my messages didn't come through, it felt dismissive, and her explanation for the error felt dishonest rather than apologetic. Shopper decided to some time between (5-7pm) to cancel my order but Shipt never notified until checked around initial time requested, if order was on the way. Shipt didn’t bother to restaff my order and all “Manager” could do was give me a $50 credit and my initial debited amount would not show up as refunded for up to 10 business days “depending on the bank”. And I had to escalate the issue to a “manager” because the customer service rep. appeared unfazed by my concern, and said all they could was refund. He also tried to wash Shipt’s hands of the responsibility of contracting with such an unprofessional shoppers. I had to resubmit a new order and bc it was already late in the evening no one else was available, or my account was blocked, so I didn’t get the order I placed because a shopper failed to follow instructions for some reason and thought it was okay to do so. So now I had to rescheduled the groceries I needed for the next day. How will that experience go? How awful and irresponsible is this business and its staff.
This was unprofessional and made the delivery stressful.

They don't deliver when they say they are going to deliver. My order was supposed to be delivered between 9 am to 11 am, now it's supposedly going to be delivered at 1 pm, 1 pm, 1 pm!!!!! That's unacceptable!!

If I could give it zero stars, I would. Used to be great about 4 years ago, now? You're lucky to get your order, your FULL order on the same day you order. I have had to cancel my orders numerous times. My grocery order has been sitting there since 2pm (it is now almost 8pm). Customer service is a joke. DO NOT get an annual membership, it is a rip off. Also items look like they are on sale when you put them in your cart, then when you get your receipt, the items were not on sale. I feel like this company is bait and switch. Contacted the BBB as well as blasting them anywhere I can that they are a horrible company.

I had a bad experience with their offer of $15 rebate for 2 orders over $80 during the month of January 2026. As it happened, one item was out-of-stock on the 2nd order, so it ended up about $1.50 short. This was beyond my control and no mention of any out-of-stock disqualification in the terms. I would not recommend them.

Made an order that said would be delivered between 6-8pm. Which turned to 8-9pm. Which turned to 9-10 pm. Waste of time. I’ll never rely on them again.

I have been a shipt customer for 8 years. Over the last week and a half, I’ve had repeated issues with Shipt involving shoppers, billing, and customer service. I can’t drive due to health reasons, so I rely on Shipt for groceries. I’m extremely low-income and keep only a small amount on my debit card because Shipt requires a deposit to place orders when using EBT. On January 26, I was incorrectly charged $5.50 to my debit card instead of EBT. The shopper was also smoking cigarettes in the vehicle with my groceries. When I brought the order inside, my entire home smelled like cigarettes from just two bags. I had to wipe down the items and throw away the bags. I contacted support the next day via chat to report both the incorrect charge and smoke contamination, but the agent ended the chat after I explained the issue. I then emailed and never received a response.
Friday another shopper marked multiple items as “found,” then texted afterward saying he forgot them and asked me to give him cash at delivery so he could go back and buy them. Yesterday, I placed another order that was entirely EBT-eligible, yet I was still charged $18.48 to my debit card. I submitted screenshots showing the items were EBT-eligible. Customer service has been awful: the email representative was rude, offered no solution, and I was told they couldn’t refund. Since that email interaction, every time I try to use chat support, the moment I explain the issue, the agent ends the chat.

Shipt used to be reliable, but it has become completely unacceptable. Improper charges to my backup debit card, inappropriate shopper behavior, and support repeatedly disconnecting or refusing to help has created a serious hardship for someone who depends on delivery for basic food needs.

Was good for years but going downhill. This time I was charged for several pks of cheese and yogurt I did not get. With prices like they r ......

I was a shopper for shipped. I would take extra time to communicate with the customer and find a replacement item or wait in the store employee to find the item in the back storage. This would happen all the time and result in late deliveries. It might take you 50 minutes to deliver something that the app algorithm estimated would take 40 minutes. In addition the customers through using the ship app would see and be told something’s available when in fact, it’s not available in the store at all. I would never leave the store without checking with at least one maybe two employees to verify an item wasn’t available. If it wasn’t available, I would take pictures and help them locate a similar product. A good example of a late delivery would be customer order a book that definitely wasn’t in stock even though the shipped said it was. The customer requested to cancel the entire order because of this I offered to look for a replacement book and take the time to go through the other books help them find something comparable, not only securing a sale for target but keeping the customer happy. Ultimately thesale was made and the order was fulfilled and delivered late. I voiced these concerns with customer service with no answer. No way to be addressed or fixed. Shipped takes no time or care into any of these situations that up late deliveries (according to their algorithm, not customers complaining) and fires you. I often the same people that receive late deliveries marked me as a preferred shopper while the company permanently banned me. Absolute terrible company to work for. I can’t warn you enough to not waste your time with these people. You will find yourself a high rated, and preferred shipt shopper with no work immediately.

In a most simple form, the responsibility of this job is to locate the items in the store, fulfill the order and deliver it. Shipt would rather unfinished and canceled orders rather than something arriving late( by 15 or 20 minutes). Shipt ratings will go down because the shoppers are not able to take the time to look for things or wait for them to check the back. This will ultimately result with shipped customers getting upset with so many failed orders and missing items and shipt is responsible and deserve there demise.

My experience with Shipt has been subpar. I don’t know why Target has this company for delivery! The shoppers I have encountered have been slow, inattentive, rude! And then expecting of a big tip. I always tip however how I tip is based on customer service. I’ve had orders not picked up after two hours, had the wrong items delivered, and had shoppers not want to bring the items to my door. I even had one shopper tell me that I could “come to the store and see how busy it is and how limited the stock is” which defeats the purpose of having a shopper. Very disappointing experience. I’m canceling my Target delivery service.

I'd give them a negative 5 if I could. They clearly don't actually do the work, they're not put there in the field to understand the shopper experience because their standards are unrealistic. They set you up for failure, then penalize you! They deactivated my account and then kept me from accessing my earnings, money I thought I'd have access to when I was ready to withdraw it and now I have to wait a week. They are a bunch of clowns and will eventually disappear because drivers will get tired of their BS! Customers don't understand the work that goes into hustling for these orders and many of them don't tip at all! I received a .01 tip from someone. People are cruel and evil and I do not want to work for a company who protects cruel, evil cheapskates.

If i could give zero stars I definitely would. I placed an order at 556pm on the target app. Delivery time was 7 to 8. No none ever claimed my order. They use the excuse they are so busy and not enough drivers. You can't tell me in an almost 5 hour period no one was available? I don't believe that. I just think it was negligence.

Shipt is terrible. Every single time I've tried to use it with Target my order is delayed. The most annoying thing is they will just send a text every hour saying the delivery time has moved to the next hour, with no explanation as to why.

I had to pay $9.99 extra for same day delivery since i needed my item for my first day at my new job the next morning and it was apparently rescheduled to ship to me the same time im supposed to start my job. If i paid extra for same day delivery then i should have gotten it. Now i am going to get written up on my first day of my job just because of this company. Never doing this again!

Shipt charged my credit card more than the total shown on my order receipt. This was a posted charge, not a pending or preauthorization hold.

I contacted Shipt multiple times by live chat and email and provided copies of the receipt and screenshots showing the posted charge. Despite this, every representative responded with the same scripted explanation about preauthorization holds and did not review the actual discrepancy. Requests to escalate to a manager were ignored, and one agent claimed a refund was issued when it was not.

The issue itself was simple. The problem was Shipt’s customer service process: no review of evidence, no escalation, and repeated canned responses that did not address the concern.

If you experience a billing issue that doesn’t fit their script, be prepared to spend a lot of time repeating yourself with no resolution.