The Shires Removal Group Reviews 

87
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I have had my things in storage with Shires for ten years ( ! ) - for that whole time they have been efficient, great value for money, and amazing to deal with. A special shout out to Lesley - she's a... See more

Rated 3 out of 5 stars

1 issue on the Friday the week before we had to postpone the move (goods in storage), they were closed at 1730 so called first thing Monday the week previous and got hit with a £350 bill because it... See more

Company replied

Rated 5 out of 5 stars

Brent and David worked tirelessly to make our move as smooth as possible. Despite some rain they carried on. Both men were pleasant and helpful. We were unable to remove our washing machine without B... See more

Rated 5 out of 5 stars

Absolutely fantastic. We've used them twice. First time quick and efficient. Today's removal didn't go to plan however the guys moving were polite and persevered and nothing too much trouble. Problem... See more

Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Transportation Service

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Local, National & International Removals & Storage Company


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4.1

Great

TrustScore 4 out of 5

87 reviews

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4.1

All reviews

(87)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Big Thanks to the team at Shires…

Big Thanks to the team at Shires Removals! On the 9th /10th Dec they provided us with an excellent service. Gareth, Ryan & Josh did a great job & took the stress out of moving.
They were a good team to have around, they did most of our packing & then worked till they had us settled into our new house.
I would certainly recommend them & if we ever had to move again we'll be in touch.
Many thanks

December 18, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Hi Bruce,
Thank you for your review, hope you are settling in and all the best in your new home.

Rated 3 out of 5 stars

Disappointed

Firstly we were very impressed with the crew who loaded at St Margarets, they loaded in what I consider in good time and with great care. So much so that they loaded and unloaded in reasonable time.
Sadly I cannot say the same of the crew which did Stoops my sons home, , it took them around five and half hours to load a vehicle slightly larger than the one used St Margarets my home, loading boxes from various different rooms and appearing to struggle with how to load the vehicle. They had numerous cigarette breaks and at one point actually took one inside the vehicle, I presume because it was raining in the morning. On arrival at the new home it then took them around four hours to unload again interspersed with cigarette breaks. At this point I must raise my hand and admit that I had forgotten that my son had a side shed and to their credit the St Margarets crew returned loaded and unload, and completed just as the other crew were finishing. This resulted in a bill roughly three times the amount quoted, due in part to the additional charge of £80 an hour over and above the prepaid 5 hours per unit. We have just in the last few days started to organise boxes etc, due to everyone being ill for around a three week period and found that my sons derailleur wire on his mountain bike was snapped clean off where it enters the derailer hub, the bike shop have quoted us around £50 to replace. So you will understand that we have very mixed opinions re the move and if asked would have great difficulty in reaching an opinion or indeed recommending this removal company

Regards Brian Bedford

December 13, 2020
Unprompted review
Rated 5 out of 5 stars

A superb company to deal with.

A superb company to deal with. Accurate quote based on visiting in person. Friendly staff with excellent communication throughout. Efficient and organised removal and delivery on the day. No breakages. Very reliable. Would highly recommend Shires to anybody.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from the guys,very friendly and very efficient,they actually made the day stress free with their banter.
Also perfect at packing and stacking all your belongings from emptying one house and putting them in place at the next.
Would definitely recommend Shire Removals.
Thankyou

November 22, 2020
Unprompted review
Rated 5 out of 5 stars

I used Shires Removal group during…5th Nov 2020

I used Shires Removal group during Lockdown and they were excellent. I found the prices very fair in comparison and the guys that moved me were brilliant. They made what was a very stressful move, both relaxed and easy with a can do manner! Thank you!

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic in every way

Cannot rate this company highly enough . Had to move at short notice the lady on the phone was absolutely brilliant,so helpful and friendly . They were bang on time and the two guys were fantastic . Had us loaded and unloaded in no time at all even helped us unpack our telly and get it out the box . Top service all round .

November 8, 2020
Unprompted review
Rated 1 out of 5 stars

Don't recommend

Customer services are rude and don't listen. After booking an 11.30 removal on a Friday customer services aggressively pushed for an earlier start time of 8.45. Their sole aim is to get as many hours throughout the day at £90 per hour on top of the initial first 4 hours at £450 paid upfront. This kind of practice should be banned.

October 12, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Hi Adam, Thank you for your review. I am sure our team advised you why we arrive early morning, this is due to the legalities of moving and being out of the house you are selling by lunchtime. We do not aim to get more money from customers and upon booking and paying the deposit we book a time slot of 8.30-9.00 at this point you had the option of accepting or cancelling. We have over 40years of experience of doing removals and only strive top help and advise clients.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. Stress free. Very friendly and hard working. No issues at the other end too. No damage. Highly recommended.

October 3, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Hi, Thank you for your kind comments.

Rated 1 out of 5 stars

WOULD NOT RECOMMEND

I expected more from a company that appears to have been around a long time. Generally the service was good when dealing with me at the start. But then when they had our money - things went downhill.

Overcharged from what they quoted me, such a vague pricing structure and one that means you are exposed to paying more than you are led to believe.

My advice is steer clear and go for a smaller company - confident to fix a price. It all looked good on paper, but a very different reality in the end.

I do not recommend.

September 26, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Hi David, Thank you for your review although I am sorry you feel you have been overcharged. If you would like to contact us to discuss the matter we would be more than happy to resolve any queries.
Many Thanks, Shires Removals

Rated 5 out of 5 stars

would definitely recommend Shires…

would definitely recommend Shires Removals. Turned up on time and worked hard all day. No breakages. Great efficient fast service

August 30, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for kind comments

Rated 5 out of 5 stars

Excellent efficient company

Excellent efficient company. Competitive quote, excellent information and communication ,friendly helpful staff . Highly recommended.
Special thanks to Josh and Ross , they arrived promptly, kept calm, kept going, it was a really long day for them , lots to move. They were friendly, helpful, kept cheerful all day...brilliant.Made our move very smooth, thank you.

August 21, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for your comments

Rated 5 out of 5 stars

The best move we ever made

Had a great house move using Shires Removals.
The team were polite, courteous, efficient and very professional.
We moved from a 3 storey town house with narrow stairs which meant that some furniture had to go out through the 1st floor French Windows and required balcony railings to be removed temporarily. This was dealt with efficiently and calmly and made what could have been a very stressful day into a relaxed experience.

August 20, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for your kind comments

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Totally professional company. We was dreading moving day and stressed but the lads were brilliant and everything went perfect and totally hassle and stress free. We've move a few times in the last 20 years and these are by far the best. Will use next time and recommended to anyone

August 20, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for your kind comments

Rated 1 out of 5 stars

Your driver smoking his head off whilst…

Your driver smoking his head off whilst driving a works vehicle, not only is it illegal but would you want your belongings smelling of smoke?

August 11, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

We have checked on our system and can't see where we have delivered any removals service for you, so we are unable to address any work-related matters for a job we haven't carried out. We welcome any further contact should you wish to raise any matters regarding Shires Removals on info@shiresremovals.com. Many thanks

Rated 1 out of 5 stars

Unfortunately a bad experience from…

Unfortunately a bad experience from this company. Quoted us a price which already seemed high to be honest, but we went with it. And then on the day they took such a long time to sort things out and ended up charging more. The company just isn't what we hoped for.

July 24, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Hi Mark, Thank you for your review. As you don't show your surname, we are unable to trace your removal and address the issues. Could you please contact us on info@shiresremovals.com and we can discuss further? Thanks

Rated 5 out of 5 stars

Sean and Brett to the rescue

At the end of June I had to move at short notice after COVID delayed my house move and Brett and Sean from Shires Removal Group came to the rescue!! They came and did some packing and preparing the day before and were very efficient and made the move so much less stressful and easy! They worked so hard and didn’t stop for 9 hours on the day I moved despite the extremely hot day and occasionally thunder storm! I would really recommend Shires and Sean and Brett for anyone looking to move! :-)

July 14, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for your lovely review. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Fantastic service !

At what can be a very stressful time the team made our move happen in a fast professional and very helpful way - thank you so much ! I can thoroughly recommend Shires to help anyone with their home move.

June 30, 2020
Unprompted review
The Shires Removal Group logo

Reply from The Shires Removal Group

Thank you for your lovely review. Wishing you every happiness in your new home.

Rated 4 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish . Everything loaded and unloaded quickly and personable staff. Gave 4 stars instead of 5 as estimate of belongings to move was slightly wrong which gave some doubt of fitting everything in the van .

June 25, 2020
Unprompted review

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