My 2018 T120 Bonneville needed its first oil change under my ownership. I gave Shirlaws a phone to make sure they had everything I needed and were open on the bank holiday. I turned up the next day, h... See more
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Review summary
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Reviews shaping this summary
I have been dealing with Shirlaws for a number of years now, but this last bike purchase was made memorable by Keith, the Shirlaws salesman. Nothing was too much trouble for him, he answered all my q... See more
Company replied
Took my bike in for a 24 month service, Kawasaki Versys 1000, excellent throughout, they started the service on time and the service was detailed with a video from the technician. I thought this was... See more
Company replied
Dealt with Daniel Flett to purchase a 1 year old demo KTM 790 Adventure with 7 miles on it. The price was comparable with unregistered examples of the same year from English dealerships. Daniel ackno... See more
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Company details
Written by the company
We are a family run business and have been since 1928. Serving the North East of Scotland and further afield with franchises for Husqvarna lightweight, Kawasaki, KTM, Silence E Scooters along with SYM & Keeway 50cc/125cc. We have the North of Scotland's largest selection of pre-owned bikes. We have the North of Scotland’s biggest & best selection of clothing with trained staff on hand to assist. Our service dept is always busy & with trained technicians for general service work through to performance upgrades, tyres, chains/sprockets & much more. MOT centre on site Shirlaws Ltd is registered in Scotland under company number: SC134694. Registered office address: Ker-An House Wellington Circle, Altens, Aberdeen, United Kingdom, AB12 3JG
Contact info
United Kingdom
- shirlaws.com
4.9
Excellent
173 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Bought a new bike from shirlaws…
Bought a new bike from shirlaws Aberdeen. I have to say I received a great service from Danial Flett the salesman. The whole experience from order to collection was seamless. Great service from the crew upstairs in the clothing department too, even got a discount off all my gear for buying my bike there. The whole store is very well set out with something for everyone there. Would highly recommend shirlaws.
December 15, 2025
Unprompted review
Reply from Shirlaws
Hi George,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience from ordering through to collecting your new bike was seamless. Daniel will be very pleased to know that he helped make the process such a positive one for you.
It’s also great to hear that the clothing department looked after you as well and that you found everything you needed in store.
We really appreciate your recommendation and hope you enjoy both your new bike and gear.
Ride safe,
Shirlaws
Friendly and knowledgeable staff
Friendly and knowledgeable staff, that’s why I keep coming back👍
Daniel Flett, Scott and the rest of the sales team were super helpful.
February 21, 2026
Unprompted review
Reply from Shirlaws
Hi Alec,
Thank you for your continued support and for leaving such a great review.
We’re delighted to hear that the friendly and knowledgeable service keeps bringing you back. Daniel, Scott and the rest of the sales team will be very pleased to know they made such a positive impression.
We really appreciate your loyalty and look forward to seeing you again.
Ride safe,
Shirlaws
Just Went for a look at bikes
Went in just have a look and spoke with Daniel flett sales person at triumph , very helpful and great guy for information on the bike I was looking at, highly recommend to go speak with Daniel
February 17, 2026
Unprompted review
Reply from Shirlaws
Hi Bob,
Thank you for taking the time to leave a review.
We’re delighted to hear that Daniel was so helpful and informative when you came in to have a look around. He’ll be very pleased to know that he made such a positive impression.
We really appreciate your recommendation and hope to see you again soon.
Ride safe,
Shirlaws
Excellent
Friendly, knowledgeable and no pushy sales techniques.
Daniel was very patient and understanding and helped me find my perfect bike.
Many thanks.
Highly recommended. A++
February 1, 2026
Unprompted review
Reply from Shirlaws
Hi Ian,
Thank you for your fantastic review.
We’re delighted to hear that you found the experience friendly, knowledgeable and pressure-free. Daniel will be especially pleased to know that his patience and support helped you find the perfect bike.
We really appreciate your recommendation and kind words.
Ride safe,
Shirlaws
Daniel was most helpful
Daniel was most helpful, professional and a pleasure to deal with, the transaction was made over the phone and the bike delivered in perfect condition by Andy the van driver who was happy courteous and always on time. I now intend to have my other bike looked after by Shirlaws also, due to the high standard shown all round.
January 22, 2026
Unprompted review
Reply from Shirlaws
Hi Alexander,
Thank you for your fantastic review.
We’re delighted to hear that Daniel was so helpful, professional and a pleasure to deal with throughout the process, especially with everything arranged over the phone. It’s also great to know that Andy delivered the bike in perfect condition and provided such reliable and courteous service.
We really appreciate your kind words about the high standard shown by the whole team, and we’re delighted to hear that you plan to trust us with your other bike as well.
Ride safe,
Shirlaws
Very smooth transaction, great dealer, very happy with the bike
The transaction was very smooth from start to finish, very pleased with the bike - condition exactly as described, which is so important when buying unseen and travelling a long way to collect. Daniel and Keith both very helpful, and a very impressive, modern showroom too. Keith was also very helpful on collection day too, lending me tools so I could install some accessories ready for the 600 mile ride back to London!!
November 28, 2025
Unprompted review
Reply from Shirlaws
Hi Jerry,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that everything went smoothly from start to finish and that the bike was exactly as described. We know how important that is when buying unseen and travelling a long distance to collect.
Daniel and Keith will be very pleased to hear your kind words, and it’s great to know Keith was able to help out on collection day before your ride back to London.
We hope you enjoyed the journey home and are loving the new bike.
Ride safe,
Shirlaws
Best motorcycle dealer!
Just wanted to say thank you to the wonderful team at Shirlaws! They really do make you feel like family and look after you. This was the 2nd motorcycle purchased through them, the whole process was a dream, especially with the amazing help from Daniel Flett. This man is just brilliant and super helpful throughout. Will see you soon.
November 21, 2025
Unprompted review
Reply from Shirlaws
Hi,
Thank you so much for your kind words and continued support.
We’re delighted to hear that you felt looked after throughout the whole process and that purchasing your second motorcycle with us was such a positive experience.
Daniel will be especially pleased to hear your lovely comments. He always goes above and beyond for our customers, so it’s fantastic to know he made such a difference once again.
We really appreciate your loyalty and look forward to seeing you again soon.
Ride safe,
Shirlaws
Fantastic range of bikes avaliable at…
Fantastic range of bikes avaliable at Shirlaws.
Daniel was a great help with getting me sorted out with my new Tiger Sport.
All we need now is the snow to dissappear so that I can get some miles onto it.
C U soon Daniel
Thanks again.
Dode.
December 5, 2025
Unprompted review
Reply from Shirlaws
Hi Dode,
Thank you for your great review.
We’re delighted to hear that you were impressed with the range of bikes we have available and that Daniel was able to help get you sorted with your new Tiger Sport.
Now the snow has gone you can get out and enjoy plenty of miles on it, in the rain!!!
We look forward to seeing you again soon.
Ride safe,
Shirlaws
Dan was excellent to communicate with
Dan was excellent to communicate with, and the bike he provided matched the description perfectly. Much appreciated!
December 25, 2025
Unprompted review
Reply from Shirlaws
Hi Mark,
Thank you for your kind review.
We’re delighted to hear that Daniel was great to communicate with and that the bike matched the description perfectly.
We really appreciate your feedback and hope you’re enjoying the bike.
Ride safe,
Shirlaws
I have been a customer at Shirlaws now…
I have been a customer at Shirlaws now for a number of years.
And the Service has been wonderful very helpful they go out there way and help with all your needs number one dealership.
Great sales team very pleased with them I dealt with Liam and he was very helpful.
December 10, 2025
Unprompted review
Reply from Shirlaws
Hi Kevin,
Thank you for your continued support over the years and for leaving such a lovely review.
We’re delighted to hear that you’ve always found the service helpful and supportive. It means a lot to know that you see us as your number one dealership.
We’ll be sure to pass your kind words on to Liam as well — he’ll be very pleased to hear them.
We really appreciate your loyalty and look forward to seeing you again.
Ride safe,
Shirlaws
AVOID THIS DEALER!
AVOID THIS DEALER!
Worst experience of motorcycle purchasing in over 35 years!!!
Bike delivered with No coolant
Oil level low, not showing on dipstick
Defective LH switch cube
Defective oil pressure switch
TPMS system not functional
All of which Liam (sales manager) classed as wear and tear 😂
All of the above, could and should have been picked up on the PDI it wasn’t! (what do they do on a pdi??)
Needed Triumph UK to supply and pay for fitting of the TPMS as Shirlaws refused point blank to repair it, even though they admitted they knew it was defective at the point of sale?!?
Dealer principal is a waste of space
Sales manager is his puppet
Dave and Andy in service and delivery were outstanding and the management? Could learn a great deal about customer service from them.
Real shame, no wonder people are shopping south of the border, I try to support local businesses but until they learn some basic customer focused skills and general manners, I would recommend you take your business elsewhere and AVOID this dealer.
Happy to discuss this review with any members of the Shirlaws senior management team who want to improve the customer experience.
December 1, 2025
Unprompted review
Reply from Shirlaws
Hi Andrew, we note this review is a copy and paste from a google review received in another name.
Hi Jon Swindells,
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel your experience with us fell short of expectations.
To clarify one of the points raised, the motorcycle was not advertised or described as having a TPMS system fitted, so this was not part of the specification of the bike at the point of sale. Despite this, TPMS was supplied at no cost to you.
During the discussions regarding your concerns, a full refund for the motorcycle was offered, which you chose to decline.
We would also like to make clear that while we always aim to help resolve any issues raised by our customers, abusive language towards our staff on the phone is not acceptable and will not be tolerated.
We do appreciate you recognising Dave and Andy for their efforts, and we’ll be sure to pass your comments on to them.
No complaints
Great communication with Dan and a great bike was delivered as advertised. Thanks
November 16, 2025
Unprompted review
Reply from Shirlaws
Hi JD,
Thank you for your review.
We’re delighted to hear that communication with Daniel was great and that the bike was delivered exactly as advertised.
We really appreciate your feedback and hope you enjoy the bike.
Ride safe,
Shirlaws
Had a great deal looking at a new…
Had a great deal looking at a new kawasaki
Great sales guy Daniel Flett with very quick response times and great mannerisms.
Thank you again
November 3, 2025
Unprompted review
Reply from Shirlaws
Hi Mark,
Thank you for your great review.
We’re delighted to hear that you had such a positive experience looking at your new Kawasaki and that Daniel impressed you with his quick responses and great manner.
We really appreciate your feedback and hope to see you again soon.
Ride safe,
Shirlaws
Best place to get a bike and clothing
I went to Shirlaws to get a bike after passing my test, we spoke to Daniel when we were there and I can’t thank him enough for helping me find the perfect bike for me. He was patient in me wanting to sit on almost every bike to find out what one I liked best, his communication via emails throughout the whole process was amazing. He organised for me to go on a test ride with Rory, I don’t know the Aberdeen roads very well so I was able to follow behind and Rory took me a brilliant route that really let me get a feel for the bike. The whole journey from having a look to riding my new bike home was made straightforward and easy by Daniel.
Also want to thank Lewis for helping me get all new bike gear, he gave me some recommendations and had a lot of patience whilst I tried on almost all of the ladies clothing and ordered in the sizes and items I was wanting.
October 28, 2025
Unprompted review
Reply from Shirlaws
Hi Jessica,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Daniel helped make finding your first bike such an enjoyable experience. Buying your first bike after passing your test is a big moment, so it’s fantastic to know he helped make the whole process feel straightforward and easy.
It’s also great to hear that Rory’s test ride route helped you get a proper feel for the bike, especially on roads you were unfamiliar with.
We’ll be sure to pass your kind words on to Lewis as well. He’ll be very pleased to know that his advice and patience helped you find the right gear.
We hope you’re loving your new bike and wish you many happy miles ahead.
Ride safe,
Shirlaws
A fantastic buying experience
A fantastic buying experience! Shirlaws is my nearest bike dealer however it is still a 5 hour drive, this meant buying the bike using the internet and the phone. The whole process was handled smoothly and efficiently. Daniel Flett, the sales assistant who assisted me throughout was professional and understanding. The whole experience was topped off by the welcoming atmosphere I arrived to find, after a lengthy ride through November rain and chill. A great team!
November 1, 2025
Unprompted review
Reply from Shirlaws
Hi Simon,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that, despite the distance, the whole process was smooth and efficient from start to finish. Buying remotely is a big decision, so it’s great to know Daniel helped make everything straightforward and stress-free.
We’re also pleased that the team gave you a warm welcome after such a long journey through the November weather.
Thank you again for your kind words and support.
Ride safe,
Shirlaws
After many years of dealing with…
After many years of dealing with Shirlaws, I remain very satisfied with them in all respects. Just bought yet another machine from Daniel who was great to deal with. Both he and sales manager Liam have always treated me well.
November 4, 2025
Unprompted review
Reply from Shirlaws
Hi David,
Thank you for your continued support over the years and for taking the time to leave such a kind review.
We’re delighted to hear that you remain so satisfied with us and that Daniel and Liam have always looked after you so well.
Your loyalty means a great deal to us, and we really appreciate you choosing us once again for your latest bike purchase.
Ride safe,
Shirlaws
PURCHASE OF NEW TRIUMPH MOTORCYCLE
From our initial enquiry into purchasing/ordering my husbands new motorcycle and collecting it, we have been impressed by the customer service received by all staff but especially the Salesman Daniel Flett who went the extra mile to make it as stress free as possible. Cannot recommend them enough.
October 4, 2025
Unprompted review
Reply from Shirlaws
Hi Carole,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that the whole process, from the initial enquiry through to collection, was such a positive experience. It’s great to know that Daniel helped make everything as stress-free as possible.
We really appreciate your recommendation and your kind words about the whole team.
Ride safe,
Shirlaws
Great Sales / Delivery Team
Just happened to go in past one Thursday. Spoke with Dan and explained what I was thinking about. He had the solution and then we struck a deal on my new to me second hand Versys 650 KLE. Great company to deal with. And before I knew it there was a chap on the door and Alan dropped off my new to me Kawasaki. Alan was the perfect gent and spent the time to do the delivery right. Can't beat service with a smile.
October 9, 2025
Unprompted review
Reply from Shirlaws
Hi Michael,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that Daniel was able to help find the right solution for you and get you sorted with your Versys 650.
It’s also great to know that Alan made such a positive impression during delivery and took the time to make sure everything was done properly.
We really appreciate your kind words about the team and are pleased you enjoyed such a positive experience with us.
Ride safe,
Shirlaws
Absolutely first class service.
Absolutely first class service from Shirlaws Daniel Flett, he was very genuine to deal with nothing a problem.
Also Andy the bike delivery guy first class couldn’t do enough for you.
Very pleased with the deal I will use them the next time.
September 24, 2025
Unprompted review
Reply from Shirlaws
Hi,
Thank you for your fantastic review.
We’re delighted to hear that Daniel provided such first class service and made the whole process easy and straightforward for you.
It’s also great to know that Andy made such a positive impression during delivery and went above and beyond to help.
We really appreciate your kind words and look forward to helping you again next time.
Ride safe,
Shirlaws
Daniel Fletts class service
I went to Shirlaws to buy my first bike.
I was greeted by one of sales team, Daniel Flett.
Daniel was absolutely spot on with the whole process and made it easy.
If your after a bike then head to Shirlaws and get Daniel to sort you out!
October 28, 2025
Unprompted review
Reply from Shirlaws
Hi Cal,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that buying your first bike was such a positive experience and that Daniel made the whole process easy for you.
Getting your first bike is a big moment, so it’s fantastic to know Daniel helped make it straightforward and enjoyable.
We really appreciate your recommendation and hope you’re loving the new bike.
Ride safe,
Shirlaws
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