I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... See more
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See what reviewers are saying
An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... See more
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... See more
Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... See more
First class service
Delivery was really fast and slippers are so comfortable. My husband loves them so much that I ordered another pair for him.
March 25, 2022
Absolutely love my new boots
Absolutely love my new boots. Would definitely recommend these guys. Thank you for swift speedy delivery.
March 24, 2022
Top marks for service (and the shoes are good too)
Top marks for service (and the shoes are good too!). Trish really went the extra mile hunting for sandals as I was the "indecisive shopper" today, and done with pleasure. I can’t praise her too highly - thank you again Trish!
March 22, 2022
Unprompted review
Got shoes for a bargain price
Got shoes for a bargain price. Good service and fantastic value.
March 20, 2022
Excellent service
Excellent service. Items arrived separately within two days of order. No complaints whatsoever, very satisfied. Thank you.
March 18, 2022
Great products at fab prices
March 15, 2022
Excellent Service
On this occasion I returned the shoes as they were not comfortable, but can't fault the service or the refund - thanks.
March 13, 2022
Very happy with service
Very happy with service, swift delivery. Unfortunately the shoes were too large so had to return. Had paid extra for return postage so extremely easy. My refund was processed very quickly, so all in all very satisfied. Will use again.
March 12, 2022
Super service
Easy to order and pay, arrived really quickly. This was our first time ordering from here. Would definitely order again as we were kept updated on dispatch and delivery.
March 10, 2022
Service and Product Review
The product is great and was a gift for my daughter. The original order went missing and after chasing the person I spoke to made sure I received a replacement order before my daughters birthday which I was very grateful to her for. I would recommend this store for sure.
March 9, 2022
I am really pleased with the boots I…
I am really pleased with the boots I ordered!
A good, comfortable fit…,,thank you.
March 5, 2022
The sandals arrived on time and in good…
The sandals arrived on time and in good condition. I can't say any more.
March 1, 2022
DO NOT ORDER FROM THEM
A week later after my first review and still no update,no awb to track my order,no proof that my order has been sent.It’s been a month since I placed the order.Don’t order from them,this is fraud.They took my money but didn’t give me anything in return.I demand a full refund!!! Original review:Ordered a pair of shoes 2 weeks ago ,they took the money from my card but there’s no update on my order.I emailed them asking when they’re going to ship the package and they answered that they can’t find the shoes in their warehouse but they did not refund me.I’m starting to feel I got scammed!
February 25, 2022
Unprompted review
Reply from Shoe-Shop.com
Hi Roxana,
Thankyou for taking the time to write a review. We are sorry to hear of the delay on your order. As explained via email, the item is out of stock in the warehouse but we have sourced the goods from one of our stores to fulfill the order. Unfortunately this process can take an extra 7 working days.
The goods have now been despatched to Romania, and should be with you later next week. If they have still not arrived by the end of the week please do let us know and we can look into this further for you.
We would like to apologise for the delay and for any confusion surrounding this. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
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