I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... See more
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An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... See more
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... See more
Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... See more
Used Pavers for the first time…
Used Pavers for the first time recommended by a friend. Bought two pair of shoes and a pair of slippers and I’m mega impressed bearing in mind I bought on line as well as I’m registered disabled. They fit me like a glove and I am delighted with them all. Pavers for me from now on.
April 13, 2022
Unprompted review
Jones boots were fab
Jones boots were fab, I know the make and have bought many boots from them in the past. Exactly as described! A winner🙌
April 12, 2022
Speedy delivery and extremely comfy…
Speedy delivery and extremely comfy shoes for work
April 12, 2022
The service I received at Pavers in…
The service I received at Pavers in Affinity Stoke on Trent on 5/4/22 was magnificent.The assistant, Linda, was amazing. Nothing was too much trouble and she maintained a cheerful, professional manner throughout.
A true asset to the company!
April 6, 2022
Unprompted review
Great service
Great service, no complaints. Boots arrived promptly, not a matk on them and exact fit.
We like that!
April 4, 2022
Beautiful shoes
Ordered shoes . Website really easy. The shoes arrived quickly. They are just as their photo and fit well. Very comfortable too. I ordered the red multi ones .
April 3, 2022
Excellent postal delivery service and…
Excellent postal delivery service and reasonable delivery charges. Excellent returns process as well. All in all very good experience
April 3, 2022
FitFlop Quilted Slippers
Found these slippers at the best online deal. First time I had ordered from this company. Good service, quick delivery. I wouldn't hesitate to use again.
Thankyou
April 3, 2022
Shoes bought at a good price but the…
Shoes bought at a good price but the info on the returns charge seems to be well-hidden on the shop's website - I couldn't find any information if and how much I was going to be charged for it. The charge became apparent only when the account was credited. I wouldn't have used the shop had I known there's a double charge - for the shipping (this was clear) and returns.
March 30, 2022
Reply from Shoe-Shop.com
Dear customer,
Thank you for your review.
The information on returns charges is on our returns information page. This also provides information for the different options we offer for returns.
It is advisable to always check the returns policy of any online store you choose to use as it will give you all the information you need to know.
Kind regards
Vittoria
Great quality great prices
March 30, 2022
Delivery was very quick
Delivery was very quick, the shoes very comfortable with the leather softer than the Jones Sloop Boat Shoe which tI was looking for but they no longer offer unfortnately.
March 29, 2022
Excellent quality sandals (genuine…
Excellent quality sandals (genuine leather) very comfortable, no need to "wear in!" And at a very good price and fast delivery too! very happy customer :-)
March 29, 2022
The item I ordered was lost in transit
The item I ordered was lost in transit. I contacted customer services who told me. They were quick to refund the item.
March 27, 2022
Reply from Shoe-Shop.com
Hi Bex,
I am very sorry that the item was lost in transit on this occasion.
We will always do our best to get the items to you, but on rare occasions when something goes wrong we will always do our best to rectify the issue for you.
Once again my apologies for the disappointment and inconvenience caused.
Kind regards
Vittoria
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