I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... See more
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See what reviewers are saying
An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... See more
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... See more
Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... See more
Comfortable shoes but VERY LONG delivery times and DEFECTIVE soles
Shoes are very comfortable but one of the tags embedded in the soles came out after a short while and left a big hole as a result. I contacted Pavers and they told me they could not get spares from their supplier. They advised me to send the shoes back and ask for a refund. However, this has happened to most of the shoes I have ordered and I am reluctant to send them back knowing that it took close to one month to receive my order in the first place. Indeed, the shoes were marked as being IN STOCK at the time of the order, but I was later advised (after emailing Pavers' Customer service) that they were only available on a PRE-ORDER basis. This happened with the 2 orders I placed with PAVERS. Not impressed at all!
May 12, 2022
Unprompted review
Reply from Shoe-Shop.com
Hello and thank you for your review.
I am sorry to hear of this issue.
Could you please provide your order number via helpdesk@pavers.co.uk and one of the team can help.
Kind regards,
Nadine
Brilliant service shoes great.
May 11, 2022
New Balance trainers very good
New Balance trainers very good. Bought for orthotic insoles because of extra width and removable insole.
May 9, 2022
Excellent service
Excellent service. Sandals arrived quickly. Good product and good service
May 8, 2022
As usual quality product.
May 7, 2022
Great quality leather flyflots
Great quality, great price and quick delivery. I am very pleased with my purchase.
May 7, 2022
The shoes never arrived.
April 27, 2022
Reply from Shoe-Shop.com
Hello and thank you for your review.
I can see on tracking that one pair was marked as delivered 14/4/22.
second item we are very sorry that we have had to cancel your order this is always a last resort.
We have over the last few weeks had an unprecedented high volume of orders and when stock is low on an item and many people are ordering at the same time, it is possible that we may have to let someone down.
In all honesty as we do not have a live stock system we have been unable to keep the stock as up to date as we would like due to staff shortages and again the high volume of orders. Obviously this is something we will be looking into when the time is right and we are able to do so.
We do understand this is frustrating and we do apologise that on this occasion we had to cancel your order.
Kind regards,
Nadine
I bought a pair of paver brogue bootshad
I bought a pair of paver brogue boots. The first time I had them on it was raining (not particularly heavy). I noticed the boots had blue staining. These have been returned but asbyet have had no communication back from Pavers.
April 25, 2022
Reply from Shoe-Shop.com
Thank you for your review..
Unfortunately, we have not yet scanned your return in at the warehouse. It can take up to 14 working days for returns to be processed. Once the return is scanned in the refund will be issued and an email will be sent confirming this.
If you have not received this email within 14 days of sending the return, please do not hesitate to contact us again so we can look into this further for you.
Kind Regards
Nadine
Beautiful shoes and great prices…
Beautiful shoes and great prices actually got two pairs for the price of one. Lovely colours and so comfortable.
April 22, 2022
Leather or not?
A little annoyed as the boots were described as leather and there isn’t a leather symbol to be seen.
Let’s see what they say
April 20, 2022
Reply from Shoe-Shop.com
Hello and thank you for your review.
I can see this item would be one of Bugatti styles which would be leather upper.
I see that one of the team have advised to return the item back for an inspection.
Once returned back these will be sent to warehouse to be checked for you.
Kind regards,
Nadine
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