Following an episode of plantar fasciitis I ordered these insoles on the recommendation of my daughter who had also purchased the insoles in the past. I have found the insoles to be comfortable in all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WOW... The level of service from this company is beyond fantastic, its rare you come across online retailers that are this good, even gives John Lewis a run for their money. The contact centre are sup... See more
My heel on my right foot was very sore, due to planter fasiaitiis, since using my insoles and sock it is much better. I will definitely be buying more for other shoes.
I bought two different products. A clear insole and the pro-heel. The pro heel - came as a pair - are absolutely fantastic. Exactly what I needed. Thinking about getting another pair for my other... See more
Company details
Written by the company
Here at Shoe Insoles, we've made it our mission to help you to find the right shoe insoles to improve comfort and alleviate pain. You can shop our insoles by condition, material, and even shoe type, ensuring you can easily find the support for your needs.
Shoe Insoles
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.
- Specialists In Shoe Insoles
- There are hundreds of shoe insoles that offer solutions to just as many different foot problems. At ShoeInsoles.co.uk, our product expects have put together a range of top picks and guides to help you find the right inserts for your needs.
- Extensive Range of Insoles
- We have products for every foot condition, from ankle pain to plantar fasciitis and everything in between. We're proud to offer foot supports from a wide selection of reputable brands, with insoles available for virtually any boot or shoe type.
- Safe Shopping with Shoe Insoles
- We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders over £40.
Free Delivery Available
Free UK delivery on all orders over £40
We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.
Contact info
Unit 6, Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1102
- helpdesk@shoeinsoles.co.uk
- shoeinsoles.co.uk
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and excellent products.
July 27, 2026
Pro heel insoles
I bought two different products.
A clear insole and the pro-heel.
The pro heel - came as a pair - are absolutely fantastic. Exactly what I needed. Thinking about getting another pair for my other shoes.
Unfortunately, the clear insoles are no good as far as I'm concerned. Waste of money for me.
Shipped in good time and delivery was okay.
July 24, 2026
The website was easy the product was as…
The website was easy the product was as claimed and the size i needed size 12 witch I couldn't find any where else and an even better plus a third of the price in go out doors 5 pairs for less than the price of 2 and I was able to plan my day because of on time delivery 5 star plus
July 28, 2026
Unprompted review
Repeat customer
I have bought four separate orders from this company. Delivery has always been timely. The insoles that I have purchased have all helped with my painful feet.
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Son says they are uncomfortable and he…
Son says they are uncomfortable and he can’t wear them with his football boots. So they’re just sitting there gathering dust.
June 22, 2026
Reply from Shoe Insoles
Dear Dee,
Thank you for taking the time to leave your feedback.
I am sorry to hear that the product has not been comfortable for your son and that he has been unable to wear it with his football boots.
Unfortunately, the order is now outside of our returns period, so we are unable to accept it back on this occasion.
I appreciate you sharing your experience with us and am sorry that the product wasn't the right fit for your son..
Kind regards,
Tylah
Speedy efficient and great prices
July 20, 2026
Easy ordering and helpful information…
Easy ordering and helpful information about delivery dates and times.
July 22, 2026
Hi my doctor gave me to try these for…
Hi my doctor gave me to try these for my flat feet and been using these a week and feel a lot better so give these a try
July 22, 2026
Good value !
July 22, 2026
Excellent choice of shoe inserts of…
Excellent choice of shoe inserts of various sizes & heights.
Very fast delivery and the ordering process was efficient and simple.
The product I ordered seems well made and looks as though it should last a good while.
It certainly seems to have helped with my leg length discrepancy following a total hip replacement.
July 16, 2026
So far so good worth a try
I was recommended to buy Sorbothane insoles by my physiotherapist to help my back pain and sciatica. So I called the helpline at Shoe Insoles and asked which insoles would be best for standing/ walking on floors that omit a vibration that aggravates my condition. The person I spoke to had never heard of my situation before but recommended the Sorbothan Shock Double Strike insoles. I’ve been wearing them in my work shoes for a few days now and there is a difference. Only time will tell but they definitely dampen the affect and provide relief so far.
July 21, 2026
Product was delivered swiftly and was…
Product was delivered swiftly and was as ordered. Can't ask for more!!
July 15, 2026
This is my second pair of insoles
This is my second pair of insoles. I wore the first pair for six months with great success, then after a day of standing on my feel all day I got heel pain/plantar fasciitis again. I guessed it was time for a new pair and this time ordered two pairs. Service and delivery prompt and efficient.
July 13, 2026
5 stars
Unfortunately, the arches on the insoles did not sit where I needed them. However, delivery and packaging was superb and getting a full refund was very quick and simple. I cannot fault the service at all and would certainly use them again if I can find the right insole for awkwardly high arches.
July 8, 2026
prompt service
prompt service. great choice. a real personal feel to the company.
thank you
July 20, 2026
Received product I ordered
July 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.