I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May. Delivery was quick, I will definitely be purchasing fro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great styles available with great sale offers and excellent customer service. I had placed an order with the incorrect size and when I called for help to change it, Chloe assured me that it would be... See more
Company replied
Having seen advert for this company on social media I decided to have look at their website. Easy to use, clearly priced, ordered 2 sale items, delivery was excellent as was the shoes I received. Will... See more
Company replied
I loved my pair of shoes: beautiful and comfortable - everything that I needed. As it was my first purchase I only regret to not having bought a few more pairs that I also liked, but will do it in the... See more
Company replied
Company details
Written by the company
Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.
Contact info
Unit 21, Athlone Town Centre, N37 CX60, Athlone, Ireland
- +353 90 647 0567
- office@shoelace.ie
- shoelace.ie
4.8
Excellent
257 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stunning sandals
I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May.
Delivery was quick, I will definitely be purchasing from shoelace,again, they have loads of lovely shoes, boots, bags to choose from.
February 10, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review.
Great service…
Ordered a pair of boots on Monday and received an update to say they were ready for dispatch within hours. They were delivered on Thursday morning, carefully packaged. The boots look great and fit perfectly. Overall, great service
February 2, 2026
Unprompted review
Reply from Shoelace Athlone
Thank u for your review
Received wrong size
Received my shoes but they were the wrong size. I ordered a 5 and got a 4.
The size on the box was (38)5
I rang and was told a size 5 would be shipped to me and return label to return other shoes would be issued by post.
February 4, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you for your review and for bringing this to our attention.
We’re very sorry for the inconvenience caused by receiving the wrong size initially.
We’re glad to confirm that a replacement pair in the correct size has already been dispatched, and a return label has been included so the original pair can be sent back easily.
Thank you for your patience and for contacting us directly so we could resolve this as quickly as possible. If you need any further assistance, please don’t hesitate to get in touch
This is my second pair of shoes…
This is my second pair of shoes purchased off the site.
They were exactly as pictured on the website.
The delivery time was excellent too
January 23, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Amazing …
Ordered my shoes and needed them urgently - they arrived the next day!
I can’t fault the service and my shoes are sooooo glam! Thank you
January 21, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review:)
Bought beautiful shoes from here
Bought beautiful shoes from here, very straightforward, arrived in a few days, cant fault anything.
January 11, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review
Excellent service
Excellent service, lovely sandals. Second time to buy online and its fast and efficient thanks
January 15, 2026
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review
Reply from Shoelace Athlone
Thank u:)
knee high boots
Ordered knee high boots, arrived in jig time, exceptionally comfortable
December 18, 2025
Unprompted review
Reply from Shoelace Athlone
Thank u
The service was only fantastic .and…
The service was only fantastic .and the Ankle boots were excellent as seen on your website very happy customer Thank you Shoelace .will definitely be back shopping..
December 10, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Very easy site to shop from.
Very easy site to shop from.
Fast delivery. Good quality shoes.
December 2, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Very happy with my order love my boots…
Very happy with my order love my boots and a fast delivery would buy again and recommend them
December 9, 2025
Unprompted review
Reply from Shoelace Athlone
Thank u
Reply from Shoelace Athlone
Thank u
Great quality
Great quality, very comfortable, I’ve bought several pairs of boots on this website in the last year, fast delivery, no problems
December 3, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Super efficient service ordered on…
Super efficient service ordered on Thursday arrived Sat. Perfect fit👌👏
November 13, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Super quick delivery
Super quick delivery, top quality product - nicer than they looked when I bought!
November 12, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
My second time ro purchase
My second time ro purchase online. Boots are fab. Colour exactly as pictured and true to size. Highly recommended store.Quick delivery.
November 2, 2025
Unprompted review
Reply from Shoelace Athlone
Hi, thank you very much for your review
Received my boots
Received my boots they are lovely and true to size well packaged and fast delivery would highly recommend this company
October 29, 2025
Unprompted review
Reply from Shoelace Athlone
Hi Barbara ,Thank you for your review
Treat for my Feet
What a wonderful shopping experience with Shoelace . Great communication from purchase to delivery. Very professional orgsnisation and superb choice in footwear.
October 22, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Five Stars
Always a pleasure to shop here, fabulous collection, fast delivery & excellent customer service when I phoned to enquire about a pair of boots.
October 22, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.