Shoelace Athlone Reviews 257

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, comfort, and how well they match their online descriptions. Many consumers are delighted with the efficient delivery service, often noting its speed and reliability, with orders frequently arriving sooner than expected. The overall service is also highly regarded, with people appreciating the ease of ordering and the helpfulness of the staff. However, some customers experienced minor issues with their orders, such as receiving the wrong size or finding a strong chemical smell with their shoes. A few other people also felt that the sizing was occasionally inconsistent, leading to returns.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great selection... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy and efficient service, with some... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of products,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May. Delivery was quick, I will definitely be purchasing fro... See more

Company replied

Rated 5 out of 5 stars

Great styles available with great sale offers and excellent customer service. I had placed an order with the incorrect size and when I called for help to change it, Chloe assured me that it would be... See more

Company replied

Rated 5 out of 5 stars

Having seen advert for this company on social media I decided to have look at their website. Easy to use, clearly priced, ordered 2 sale items, delivery was excellent as was the shoes I received. Will... See more

Company replied

Rated 5 out of 5 stars

I loved my pair of shoes: beautiful and comfortable - everything that I needed. As it was my first purchase I only regret to not having bought a few more pairs that I also liked, but will do it in the... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great shop

Ordered sandals online from Shoelace Athlone, website was easy to use and order arrived promptly. Sandals were perfect so overall I would recommend and will use this site again.

June 6, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Thank you very much for your 5 star rating .

Rated 5 out of 5 stars

Good

Fast delivery, good quality product

June 6, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Thank you for your review

Rated 5 out of 5 stars

Great quality of shoes

Great quality of shoes, wide selection, fast delivery, highly recommended.Great service.

May 21, 2025
Unprompted review
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Reply from Shoelace Athlone

Thank you for your review

Rated 5 out of 5 stars

Absolutely love their sandals for the…

Absolutely love their sandals for the summer. Bought 4 pairs for €65 and free delivery over €50 (I think). The order arrived quickly and I'm very happy with my purchases.

May 13, 2025
Unprompted review
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Reply from Shoelace Athlone

Hi Andrea thank you so much for your 5 star review

Rated 5 out of 5 stars

Sandals

I love the sandals the company was great to deal with and a great delivery service will shop again with them

May 9, 2025
Unprompted review
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Reply from Shoelace Athlone

Thank you for your review .

Rated 5 out of 5 stars

Ordered a pair of shoes .

Ordered a pair of shoes .. arrived within 48 hours ., they are exactly what I was looking for.. delighted with them and the service

April 22, 2025
Unprompted review
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Reply from Shoelace Athlone

Thank you for your 5-star review

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great shoes. Not my first order, wont be my last. Its my go to site!!

April 23, 2025
Unprompted review
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Reply from Shoelace Athlone

Thank you for your review :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, order arrived the very next day. Would highly recommend.

April 18, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Thank you for the 5 star review Patricia, we really appreciate it.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered and received the next day. Size was perfect for trainers and sandals. Would highly recommend.

April 16, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Thank you

Rated 5 out of 5 stars

Very good

Ordered, arrived really quickly, very reasonably priced and came very well packaged. 5 stars. Will use again.

April 16, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Thank you

Rated 1 out of 5 stars

Returned my order WQX9TRKACD on the 5th…

Returned my order WQX9TRKACD on the 5th of March 2025 and still have not received refund and no reply to my email. Terrible.

February 26, 2025
Unprompted review
Shoelace Athlone logo

Reply from Shoelace Athlone

Dear Mairead,

I am writing in response to your recent 1-star review on Trustpilot regarding your order WQX9TRKACD. We appreciate you bringing this to our attention, as it allows us to address your concerns and improve our service.

We have thoroughly investigated the matter to understand what went wrong. Our records indicate that while we did receive your returned package, it unfortunately did not include a return form. This essential document is necessary for us to process refunds efficiently.

Furthermore, we discovered that the email you sent to us ended up in our spam folder. We have taken steps to prevent this from happening in the future and have provided you with a copy of the email as proof.

We are truly sorry for the inconvenience and frustration this situation has caused. We strive to provide excellent customer service, and it is disheartening to receive such negative feedback. We wish you had contacted us directly by phone so that we could have resolved this issue more quickly.

Nonetheless, now that everything has been clarified, I am happy to confirm that your refund has been processed. Please allow a few business days for the funds to appear in your account.

Thank you for your understanding.

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