I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May. Delivery was quick, I will definitely be purchasing fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great styles available with great sale offers and excellent customer service. I had placed an order with the incorrect size and when I called for help to change it, Chloe assured me that it would be... See more
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Having seen advert for this company on social media I decided to have look at their website. Easy to use, clearly priced, ordered 2 sale items, delivery was excellent as was the shoes I received. Will... See more
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I loved my pair of shoes: beautiful and comfortable - everything that I needed. As it was my first purchase I only regret to not having bought a few more pairs that I also liked, but will do it in the... See more
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Company details
Written by the company
Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.
Contact info
Unit 21, Athlone Town Centre, N37 CX60, Athlone, Ireland
- +353 90 647 0567
- office@shoelace.ie
- shoelace.ie
4.8
Excellent
257 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order shoes arrive next day delivery …
Order shoes arrive next day delivery shoes was a little bit big great service
July 2, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Shoes arrived quickly and if a pair of…
Shoes arrived quickly and if a pair of shows didnt suit or fit, returns was simple and quick
June 26, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Reply from Shoelace Athlone
Thank you
Beyond my expectations
The shoes are so comfortable, exactly as in the picture and delivered on time.
June 16, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review .
Great shop
Ordered sandals online from Shoelace Athlone, website was easy to use and order arrived promptly. Sandals were perfect so overall I would recommend and will use this site again.
June 6, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your 5 star rating .
Reply from Shoelace Athlone
Thank you for your review
Reply from Shoelace Athlone
Thank you
Purchased a lovely pair of sandals that…
Purchased a lovely pair of sandals that were on sale for a great price
Arrived two days later so happy with them and the great service
May 22, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Reply from Shoelace Athlone
Thank you for your rewiev
Great quality of shoes
Great quality of shoes, wide selection, fast delivery, highly recommended.Great service.
May 21, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review
Absolutely love their sandals for the…
Absolutely love their sandals for the summer. Bought 4 pairs for €65 and free delivery over €50 (I think). The order arrived quickly and I'm very happy with my purchases.
May 13, 2025
Unprompted review
Reply from Shoelace Athlone
Hi Andrea thank you so much for your 5 star review
Sandals
I love the sandals the company was great to deal with and a great delivery service will shop again with them
May 9, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review .
Reply from Shoelace Athlone
Thank you for your review.
The products were exactly as advertised…
The products were exactly as advertised and they provided amazing next day delivery. I would highly recommend. Thanks again.
April 25, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review :)
Ordered a pair of shoes .
Ordered a pair of shoes .. arrived within 48 hours ., they are exactly what I was looking for.. delighted with them and the service
April 22, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your 5-star review
Quick delivery
Quick delivery, great shoes. Not my first order, wont be my last. Its my go to site!!
April 23, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review :)
Fantastic service
Fantastic service, order arrived the very next day. Would highly recommend.
April 18, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for the 5 star review Patricia, we really appreciate it.
Fantastic service
Fantastic service, ordered and received the next day. Size was perfect for trainers and sandals. Would highly recommend.
April 16, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Very good
Ordered, arrived really quickly, very reasonably priced and came very well packaged. 5 stars. Will use again.
April 16, 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Returned my order WQX9TRKACD on the 5th…
Returned my order WQX9TRKACD on the 5th of March 2025 and still have not received refund and no reply to my email. Terrible.
February 26, 2025
Unprompted review
Reply from Shoelace Athlone
Dear Mairead,
I am writing in response to your recent 1-star review on Trustpilot regarding your order WQX9TRKACD. We appreciate you bringing this to our attention, as it allows us to address your concerns and improve our service.
We have thoroughly investigated the matter to understand what went wrong. Our records indicate that while we did receive your returned package, it unfortunately did not include a return form. This essential document is necessary for us to process refunds efficiently.
Furthermore, we discovered that the email you sent to us ended up in our spam folder. We have taken steps to prevent this from happening in the future and have provided you with a copy of the email as proof.
We are truly sorry for the inconvenience and frustration this situation has caused. We strive to provide excellent customer service, and it is disheartening to receive such negative feedback. We wish you had contacted us directly by phone so that we could have resolved this issue more quickly.
Nonetheless, now that everything has been clarified, I am happy to confirm that your refund has been processed. Please allow a few business days for the funds to appear in your account.
Thank you for your understanding.
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