I absolutely love the Kurzgesagt shop. The product range is awesome - and the products I've purchased (calendar, desk day week view, t-shirt and jumper) have all been supremely high quality. The art... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought several items - pins, cups, shirts, hoodies, plushies, posters, journals, notebooks, calendars - over the last two years and have never regretted it. Everything is of high qualitity and... See more
Company replied
Some time after my purchase of the Kurzgesagt Traveller's Pass Keychain, I happened to be abducted by a passing alien ship. Terror gripped me as I saw a strange lumbering creature inspect each of the... See more
Company replied
Communication is nice - so nice! - clear and swift. The purchases arrive according to the estimated time when you order them. And every gift I ordered so far is a huge succes. We adore the beautiful c... See more
Company replied
Company details
Written by the company
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.
Contact info
4.4
Excellent
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good products
Very good products , a bit pricey for those who' se countries arent having euro as their currency , but very good and resistent . Must check for the washing instructions and respect them strictly.
February 11, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello Andrei, thank you for your thoughtful feedback!
We’re glad to hear you find the products high-quality and durable. And yes, following the washing instructions really helps keep them at their best. We appreciate you taking the time to share your experience 💛
Amazing product!
Edited now product has arrived, delivery was pretty fast once collected from the company!
I absolutely love the journals, the notebooks, the pocket logs! Fantastic products, really happy to support this company. Will look forward to more journals and notebook designs in the future too :)
Thank you so much :)
February 11, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello, thank you so much for your lovely message! We’re truly happy to hear that your order arrived safely and that you’re enjoying the journals, notebooks, and pocket logs. Your support means a lot to us, and it’s wonderful to know the products found a happy home.
We’re already working on more designs, so stay tuned :) Warm thanks again!
Very good products and fast shipping
December 19, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi Thèo, thanks a lot for your lovely words!
I really love the Kurzgesagt products
I really love the Kurzgesagt products, and having them in my place makes me feel part of it. I am especially fond of buying limited-edition products. It's also a great way of supporting the channel and getting something memorable in return.
February 11, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello Khachatur, thank you so much for your kind words! We're thrilled to hear our products bring a little bit of the Kurzgesagt world into your space, and it means a lot that you enjoy supporting the channel while collecting something special.
Shop works perfectly
Shop works perfectly, clean payment and perfect delivery. Every item I've purchased arrived in perfect condition.
November 3, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello Pablo, thank you so much for your kind feedback! We're glad to hear everything arrived perfectly and that your experience with our shop has been smooth.
Nice design and quality, need more unique items
I like the original design and the quality of the items (clothing), but I wish there were more unique items (like the carpet)
December 1, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi Array, thank you for your feedback! We're glad you enjoy the designs and quality, and we love hearing ideas for more unique items, we’ll keep them in mind for future releases.
Great quality science products
They have great quality products designed and made 100% by humans and 0% AI slop.
December 15, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello, thank you so much for your support! We’re glad you appreciate the human touch that goes into every product.
Reply from the kurzgesagt shop (EU)
Hi there, thanks a lot! Your kind words truly make us happy!
Incredible products
Incredible products, attention to detail is key. Love to support them so they can continue making videos
December 22, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi Dan, thank you so much! We're thrilled to hear you enjoy the products and appreciate the detail, we’re grateful for your support in helping us keep creating videos.
Most unprofessional service ever
One of the worst experiences I have had with an eshop there support is completely useless for two items one of which was the limited edition pin which was damaged in shipping and a book i ordered the order was stalled and returned back to kurzgesagt after 1 month of going back and forward with their support and spending another 15 euros on telephone costs with DPD I am still to receive my refund.
This is truly the worst service I have had.
January 5, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi Sergej! We’re truly sorry to hear about your experience and for the inconvenience this situation has caused you. We understand how disappointing it is when an order does not arrive as expected, especially when it involves a limited edition item.
That said, we’re sorry to see that our support and availability were perceived as lacking. Throughout this process, we have remained engaged and ready to assist. As agreed together, we needed to wait for DPD to officially confirm the return-to-sender status, which you mentioned they had informed you about, so that we could proceed correctly with the refund. While I have been closely monitoring the case, DPD has not yet finalized or communicated this confirmation to us.
Please rest assured that your case remains a priority. We are keeping the ticket open and will continue to provide updates as soon as we receive new information, so we can move forward with the refund promptly.
Thank you for your understanding!
Not meeting their shipment promises
I ordered the 2026 calendar and art book, on the 4th November and expected my order to be shipped at the latest of the end of January due to the art book pre-order, it is February and still not been shipped. When I email enquired in February the best the customer service team could offer is an apology. I'm paying full price for a calendar, and I have lost out on a month and now maybe two months of use or who knows how long at this point. I accepted the late January shipment for pre ordering the art book but this is unacceptable, if the calendar was to be delayed for customers for this long they should ship the calendar and art book separately at the very least. As my understanding is they have the calendars, but are waiting on the art books to arrive to the warehouses. Why sit on it? I think the extended delays warrants shipment of the other half of the order in good faith to the customers. I understand they put alot of effort into their calendars and I appreciate it and happy to support them for doing it but having lost out on more than a month of use, makes me feel as if the full price is unjust.
November 4, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Thank you for sharing your feedback! We sincerely apologize for the delay related to the Artbook and for how this has affected your order.
The Human Era Calendar Artbook received far more support than we ever anticipated, and while we fully take responsibility for the delay, it was not due to a lack of commitment on our side. We truly appreciate the patience and support shown by our customers. To help address this, we’ve been offering discount codes and alternative solutions tailored to individual needs.
Regarding shipping items separately, this is unfortunately not possible due to logistical reasons. Once an order is placed as a single shipment, it must be dispatched in full, as outlined in our terms and conditions.
As we’re unable to identify your order from this review, please feel free to contact us directly with your account name or order number. We’d be very happy to assist you further.
Still waiting for my order
I placed a high value order which should have arrived in time for Christmas. I still haven't received my items. I didn't order the calendar or book art, just standard items which didn't have a long wait time. I'm still waiting for the items 7 WEEKS later.
January 26, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hello! I sincerely apologize for the delay with your order and truly appreciate your patience! The recent holiday period brought unexpected challenges, our warehouse operated at reduced capacity, some internal teams were on holiday, and delivery partners faced difficulties. I share this not to excuse the delay, but to be transparent.
Since the first week of January, our warehouse has been back to regular operations, and orders have been prioritized. Please rest assured that we have been doing everything possible to expedite your order, this delay was not due to any lack of commitment on our part.
Late shipping
I placed an order for calendar and art book on Oct 9th last year and am still waiting for shipping. Every time I send email asking about my order I get a quick reply saying sorry delays, it will be shipped the coming week but then nothing and so we are now mid January still without the calendar and no date for shipping. The company need to be more honest, accurate about shipping times and inform their customers, not wait for them to ask, very poor handling of this situation. Offer of discount towards next purchase which I very much doubt I will do in the future. Very disappointing
EDIT 27 January - finally received shipping notification so 🤞
October 9, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Thank you for taking the time to share your feedback! We’re very sorry for the delay with your order.
After October, we shared updates about the art book situation both via an announcement in our webshop and through email, in an effort to keep customers informed. We take full responsibility for the delay and would like to emphasize that this was not due to a lack of commitment on our end, but rather an exceptionally busy holiday season that impacted our shipping timelines.
If you contact us directly, we will gladly work with you to find the best alternative solution that suits your needs. Thank you for your understanding!
Order still not arrived
I ordered some posters in December with an expected delivery date before Christmas. It didn't arrive. I have emailed three times and each time received a perfect, contrite response, promising it will be on its way the next day. Each day it does not happen. I now believe these perfect emails are crafted by AI. I still await my posters...
January 15, 2026
Unprompted review
Unprofessional
I ordered a calendar and book in begin of october 2025, I expected it for at least before christmas but didn't get anything even up until today. Contacted them several times over email and got no clear indication besides sorry please wait more about when my order is coming! It's been 3 months and still nothing!
January 6, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi,
Thank you for sharing your experience.
We’re genuinely sorry for the long delay and for the frustration caused by the lack of clear updates. This is not the experience we want anyone to have. We were surprised with much higher demand than expected, which unfortunately pushed the shipping timeline back significantly.
Also we do want to highlight that all orders that contains Artbook were advertised as the "Pre-order" and we simply were waiting for goods to arrive in stock.
We take your feedback seriously and we’re very sorry that this situation has led to such disappointment and appreciate you taking the time to provide us with the feedback.
Christmas Order Never Arrived (incl Santa gift)
I placed two orders for Christmas on the 1st & 8th December spending in total £165 and I have not received either as yet. I was not informed until the 22nd December that my order would not arrive in time for Christmas and one order was a Santa gift. Support has been polite and courteous but too accepting of late deliveries as being the norm without any urgency to remedy the situation. FedEx has notified me that my order may arrive on the 16th January - nearly 7 weeks later after ordering. I appreciate Christmas orders can place a strain on operations but please notify your customers in plenty of time to avoid disappointment particularly for children who look forward to this time of year. My son loves your Immune book and YT channel but this experience could have been easily avoided with timely communication and improved logistics.
January 2, 2026
Unprompted review
Reply from the kurzgesagt shop (EU)
Thank you for taking the time to share your experience. We’re truly sorry for the delay with your orders and, especially, for the late communication around Christmas delivery. You’re absolutely right that clearer and earlier updates would have helped avoid disappointment, and we take this feedback seriously.
While the holiday season placed significant strain on both our warehouse operations and carriers, we understand that this does not change the impact it had on you, particularly with one order intended as a Christmas gift.
We appreciate you raising this and are actively working on improving both our delivery timelines and how proactively we communicate delays during peak periods. Thank you again for your honest feedback.
Good products but I have terrible…
Good products but I have terrible experiences with their shipping. It improved once they began handling it themselves but they still make promises they can't keep. Ordered on October 10th and was told it would arrive before Christmas, but here we are...
October 10, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Thank you for your feedback and for your kind words about our products. We’re very sorry that the shipping experience and delivery expectations weren’t met this time. Due to exceptionally high seasonal demand, some orders were delayed beyond what we initially anticipated. Your feedback is appreciated and will help us improve how we set and communicate delivery expectations going forward.
I placed my order on October 8th to…
I placed my order on October 8th to ensure Christmas delivery, based on the shop’s stated cutoff. In November, support confirmed the order would arrive before Christmas.
On December 22nd, I was informed that the package had not even left the warehouse and would arrive after the holidays.
Support was polite, but the issue is poor expectation management. A 25% discount code does not compensate for a missed Christmas present, and shipping in-stock items separately was refused.
I like Kurzgesagt’s products, but this was a disappointing and avoidable experience.
December 22, 2025
Unprompted review
Reply from the kurzgesagt shop (EU)
Hi Andrew,
Thank you for your honest feedback. We’re truly sorry that your order didn’t arrive in time for Christmas and that our earlier communication set expectations we couldn’t meet. We regret the disappointment it caused. We appreciate your support and will take this feedback seriously to improve going forward.
Fast shipping, great support and replacement
Have ordered their yearly calendar and mugs a few times now.
Last time a mug had cosmetic damage on the inside that didn't wash away. I contacted their support with photos of the damage and within a day they got back to me and shipped me a brand new mug free of charge.
I offered to return the defective mug but they said I could keep it and still use it despite the defects if I wanted to.
Great store, great YT channel!
December 3, 2025
Unprompted review
GREAT THING'S!!!!!
Kurzgesagt's Patreon trainee producer membership is awesome! Even though the AdBlock perk is there, I still watch with ad's to support them! I LOVE the 12,024 human era calendar (even though it's not that year anymore, I still have the calendar!) and I LOVE the immune book. And the video's are SO COOL!!!!!
December 2, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.