Return not processed within stated time period. Live chat assistant decided to cut me off in the midst of my reply!! AV need to get rid of Fanatics the fulfilment provider
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Spent 38 mins queuing in the rain for nothing, back out the door after 10 minutes. Complete & utter waste of my time, jobs advertised in hotels were cleaners, house keeping or porters. Attended by... See more
Never had an issue when ordering from the clubs store. My only snag is they don’t offer the women’s super league badge for the women team player shirts? Why? Its the same team, just different leagues... See more
Ordered a top for Father’s Day, paid for express delivery. Arrived 5 days late than the expected date. No help from the customer services dept who states they are closed even during normal working hou... See more
Company details
Information provided by various external sources
Aston Villa Football Club is a professional football club based in Aston, Birmingham, England.
Contact info
Trinity Road, B6 6HE, Birmingham, United States
- shop.avfc.co.uk
2.3
Poor
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The designs offered in the store are…
The designs offered in the store are rather uninspired. I feel as though the brand needs to be used more creatively and applied to more tasteful items.
September 23, 2023
Unprompted review
Reply from Aston Villa
Hello Simon,
I am truly sorry for any issues you've gone through, and I would love to make things right! Please feel free to provide us with an email to reach out to, and we will gladly further assist you! Thanks, Shane
Easy to order and find things
Easy to order and find things - came when stated, thanks
November 15, 2023
Unprompted review
I have bought a few items over the…
I have bought a few items over the years and was never disappointed until I bought the heat sensitive picture mug it was crooked and tacky and after the first time using it the picture started peeling off its the only negative I have everything else has been top notch
December 7, 2022
Unprompted review
Very quick delivery but arrived dented
November 13, 2023
Unprompted review
Easy to order & quick delivery
Easy to place my order. Super quick delivery.
October 29, 2023
Unprompted review
Took longer than normal for delivery
November 15, 2023
Unprompted review
Ordering straightforward
Ordering is straightforward and the merchandise arrives quickly. Queries responded to very quickly and refunds provided in a timely fashion when required. My experience has always been positive
November 15, 2023
Unprompted review
Villa shop is a winner..
Good product , good service , fair price, excellent..
September 6, 2023
Unprompted review
The service was great very quick and…
The service was great very quick and reliable only thing is it’s so hard to get tickets to come watch villa I’ve been coming since I was 12 I’m 43 now and every year it’s harder and harder to come watch the villa haven’t bed. This year coz I. It
August 15, 2023
Unprompted review
Up the Villa!
Very happy with the quality of the items, the ease to buy and the time until delivery.
October 8, 2023
Unprompted review
ordered and delivered within days…the villa
ordered and delivered within days excellent.
July 10, 2023
Unprompted review
Excellent Web site
Excellent Web site, easy to use and navigate, shame about the cost of postage.
November 1, 2023
Unprompted review
I like companies that make the whole…
I like companies that make the whole online buying process simple this is one of those companies from selecting through to payment and on to the delivery and to put the crown on my experience it is my football club that provided the service.
November 15, 2023
Unprompted review
Never had a problem especially as I…
Never had a problem especially as I live abroad. Great service!! Just as the team UTV
November 15, 2023
Unprompted review
Great thank you
June 16, 2023
Unprompted review
Great customer service
Fast dispatch and fast delivery. Absolutely brilliant service. Will definitely use them again in the future.
April 28, 2023
Unprompted review
Excellent shop great size and great…
Excellent shop great size and great customer service
November 12, 2023
Unprompted review
Love this team till the day I die
Astonvilla have been my team since the day I started watching them in 1994. I always wanted my own villa jersey and it took until this year for me to be able to get one, but me living in Australia now the postage is really expensive so I had to wait for a special for free shipping, I would love to be able to get 2 more villa jerseys for my kids so they can grow up loving villa like I do and always will
November 15, 2023
Unprompted review
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