I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have made few purchase with compasia
I have made few purchase with compasia, and most of the product are still in good condition despite rated fair
December 1, 2025
Unprompted review
Reply from CompAsia
Hi amalina has,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
The service is great
The service is great. The quality of the item bought is up to the standard
January 2, 2026
Unprompted review
Reply from CompAsia
Hi RulerOfBaramKingdom,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Good so far still okay ,camera iphone…
Good so far still okay ,camera iphone beautiful but the battery health drop kinda quick ,3month ,drop from 100% to 87%
January 2, 2026
Unprompted review
Reply from CompAsia
Hi chloe liew,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Product was delivered rather quickly
Product was delivered rather quickly. Conditions matched with the product description on the website. So far, l’m loving it!
October 9, 2025
Unprompted review
Reply from CompAsia
Hi Andrew Eng,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Everythings is good👍 its my 2nd times…
Everythings is good👍 its my 2nd times buying my iphone from CompAsia ❤️ and i received free gift too ❤️❤️ (Casing & Tempered Glass). Definitely gonna buy my next one on CompAsia again ✌️
October 30, 2025
Unprompted review
Reply from CompAsia
Hi Mohd Yusof,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
the price not to expensive good for…
the price not to expensive good for student buy iphone.
December 31, 2025
Unprompted review
Reply from CompAsia
Hi Iman An nura,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Although I did not manage to receive…
Although I did not manage to receive the colour I want, CompAsia’s service was superb and efficient. The device’s packaging was also in satisfying condition.
September 29, 2025
Unprompted review
Reply from CompAsia
Hi nadiah,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Reply from CompAsia
Hi Petrus Bernard,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
We are quite satisfied with the four…
We are quite satisfied with the four iPhones we purchased from Compasia over the past three years. Their excellent condition was indeed impeccable, with new or nearly new batteries. However, the advertised delivery time of three to five days was exceeded by a few days each time, and for our last purchase in December 2025, there was a problem with the delivery driver who didn't have the correct WhatsApp number and had to return four times before finally delivering. As the color we wanted was no longer available, we accepted another color and were pleasantly surprised to receive an iPhone 14 with 512GB, even though we had purchased 256GB.
We can therefore recommend Compasia, but you need to be a little patient and don't hesitate to contact them if there is a delay; their customer service responds quickly.
December 30, 2025
Unprompted review
Reply from CompAsia
Hi FLORENT,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
all is best but just no free gift
all is best but just no free gift
December 30, 2025
Unprompted review
Reply from CompAsia
Hi Cytot Ms,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
However, we truly appreciate your understanding regarding the free gift, and your feedback has been noted for future improvements.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Original iphone, very recomended
Very good services from compasia. Phone is legit original
December 30, 2025
Unprompted review
Reply from CompAsia
Hi BONNIE M,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Good customer service and device…
Good customer service and device working smoothly
September 30, 2025
Unprompted review
Reply from CompAsia
Hi Leong Ying Mei,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
its good and great
its good and great, 100% battery and the phone im an excellent condition
December 29, 2025
Unprompted review
Reply from CompAsia
Hi Nazwa Hasslie,
Thank you so much for the 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Good customer service and quality of…
Good customer service and quality of phone. Overall the phone is okay and good in quality
December 29, 2025
Unprompted review
Reply from CompAsia
Hi Ezra Chin,
Thank you so much for the 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Reply from CompAsia
Hi Ahmad Irfan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Very poor service
Very poor service. I honestly don’t understand how this company is still operating.
I sold my iPad on 13 December (Order No. MYCMY25022536), and as of today, I have not received any email update or payment. I have contacted the company multiple times via WhatsApp and email, but there has been absolutely no response.
This experience feels extremely unprofessional and raises serious concerns about the company’s reliability. I will be reporting this matter to the relevant tribunal and sharing my experience with friends and family.
To anyone considering buying or selling through this company—please think twice.
December 13, 2025
Unprompted review
Reply from CompAsia
Hi Dayang Shafiqah Sazali,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your iPad sale (Order No. MYCMY25022536).
We are pleased to inform you that, following feedback from our respective team, your payment has already been credited to your bank account.
We truly appreciate your patience while we resolved this matter and hope this update meets your satisfaction. Should you feel that your experience has improved, we would be grateful if you could consider updating your rating accordingly.
Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused.
Warm regards,
CompAsia Support Team
Frustrating Delay, Hope CompAsia Can Resolve Soon
Reference number: OR-265374-RNPM
Customer service at the outlet informed me that they are unable to take any action because my iPad has still not been shipped by HQ, even though it has been allocated. This ongoing delay is very frustrating, especially as I need the iPad before the New Year. I order on 16/12, I genuinely hope CompAsia will take responsibility and expedite the shipment soon, as I believe in the brand and look forward to a positive resolution.
December 26, 2025
Unprompted review
Reply from CompAsia
Hi naimah supian,
We sincerely apologize for the frustration and negative experience you’ve had with us.
We will proceed to check on your order OR-265374-RNPM and informed our respective team for further review. We will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
follow up update
as your customer service has been slow and unresponsive, i am requesting follow update here (MYCAM25083520, MYCAM25083516) please provide an immediate status update and clearly confirm the payout date. thanks.
December 16, 2025
Unprompted review
Reply from CompAsia
Hi F L,
We sincerely apologize for the delay you experienced with our trade-in process.
Upon checking, our respective team has confirmed that the payment for MYCAM25083520 and MYCAM25083516 will be processed by 6th January 2026. This is because the device was traded in on 16th December 2025, and trade-in payments are usually processed within 14 working days.
We truly value your feedback and will continue to improve our trade-in process to serve you better.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Bought used iphone 13 pro max
Bought used iphone 13 pro max. Looks n works exactly like new
September 20, 2025
Unprompted review
Reply from CompAsia
Hi Azan Addin,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
still waiting
still waiting
#CAM77961 / CAM77717
2 items, none of them posted out yet. 1 from 16/12
1 from12/12. support until 8pm, none of them replied.
December 12, 2025
Unprompted review
Reply from CompAsia
Hi Fuad Razak,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAM77961 / CAM77717. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
At the moment, we are experiencing a high volume of messages, which may result in slightly slower reply times. However, please be assured that our team is actively working to improve our response speed.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
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