I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought 3x. Good experience.
Bought 3x. Promptly delivered. 2nd item had a screen flaw. Offered change and given a very big discount for next item. So bought 3rd item. Hehehehe.
July 15, 2025
Unprompted review
Reply from CompAsia
Hi Vincent Çhong,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great place to shop for devices when you're on a budget!
It is great as it sell original devices with original device parts. They also allow us to choose the quality, and we get what we selected. They also sell it at a much cheaper price than we can find in physical stores. They also provide installments, but sometimes the rate can total up to be more expensive than a brand new device.
October 30, 2025
Unprompted review
Reply from CompAsia
Hi mikayla aurora,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Hassle free.
Hassle free.. check items out online... place ur order and item came in good condition..
January 15, 2026
Unprompted review
Reply from CompAsia
Hi Syam Lia,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Prompt and reliable.
December 18, 2025
Unprompted review
Reply from CompAsia
Hi Kanan Pathiban kanna,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Best used product page
Best used product page
Fast delivery and wide range of products
December 15, 2025
Unprompted review
Reply from CompAsia
Hi Benjamin Tan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great quality phone
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day with a single charge. Only room for improvement is the outsourced delivery where their vendor took slightly longer to deliver the phone.
November 28, 2025
Unprompted review
Reply from CompAsia
Hi Andrew Lee,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Bought a S23 from CompAsia for my wife.
Bought a S23 from CompAsia for my wife.
Delivery is fast and reliable.
The device is packed nicely and works great.
Compared with other reseller , i chose CompAsia for the brand name for dependability.
January 13, 2026
Unprompted review
Reply from CompAsia
Hi BIN AZLIZULKEFLEY/AZLI,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
High quality
The device I purchased from them has been working perfectly.
November 1, 2025
Unprompted review
Reply from CompAsia
Hi Ho Jun Quan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Experience with compasia
I just bought my first apple watch from compasia and the product is still on excellent Quality. My brother too buy from this site and it still good. I don't know about selling to compasia. But throughout my buying experience from compasia, everything is good and smooth. Recommend 10/10
November 7, 2025
Unprompted review
Reply from CompAsia
Thank you so much for your wonderful review!
We’re delighted to hear that your first Apple Watch arrived in excellent condition and that both you and your brother had smooth and positive experiences with CompAsia.
Your recommendation truly means a lot to us. We look forward to serving you again in the future! 😊
Purchase twice which compasia
Purchase twice which compasia , 1st purchase im have using iphone about 4 years , 2nd purchase about 4 months
Good product
January 9, 2026
Unprompted review
Reply from CompAsia
Thank you for your continued support!
We’re delighted to hear that you’re satisfied with both purchases and that our products have met your expectations.
We truly appreciate your trust in CompAsia.
Greatest Second Hand Phone & Tablet Platform
This Compasia platform is the best for purchasing 2nd hand electronics. From browsing, ordering, and after service experience is good and easy to access.
December 22, 2025
Unprompted review
Reply from CompAsia
Hi Sharil Saufi,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Extremely Slow Response
Due to the extremely slow response from your customer service team, I am forced to follow up here. I would appreciate it if you could kindly advise the estimated delivery date for Order ID: OR-272854-RNPM.
For clarity, below is the chronology of this purchase and the working days calculated:
Purchased on: 31/12/2025 (Wednesday)
1/01/2026 – Public Holiday
2/01/2026 (Friday) – Day 1
3–4/01/2026 – Weekend
5/01/2026 (Monday) – Day 2
6/01/2026 (Tuesday) – Day 3
7/01/2026 (Wednesday) – Day 4
8/01/2026 (Thursday) – Day 5
9/01/2026 (Friday) – Day 6
Please note that the working days above are calculated excluding the purchase date (31/12/2025).
Based on this, could you kindly confirm how many working days are required to complete the process and when I may expect the delivery?
I will be away (Travelling) starting on 10/01/2026.
Thanks.
January 9, 2026
Unprompted review
Reply from CompAsia
Hi Hafiz Hamdan,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, OR-272854-RNPM. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
BAD SLOW UNRESPONSIVE.
Bad slow unresponsive support and customer service! No other channels to contact them except for WhatsApp and email.
Had to return the IP15 512GB ($882.90). Rated as excellent condition but came with multiple visible dents and scratches.
Returned on 29 Dec 2025. Rider came an hour late at 2pm. Total disregard for the booked collection time slot (9am to 1pm)
Until now, I have received NO UPDATES on what’s going to happen and if a replacement or refund will be done.
I have to keep up with my emails and WhatsApp messages JUST to get a response of “we sincerely apologize. We will get our respective team to look into the matter urgently”. What type of urgency is your urgency about?
Do we consumers need to report the matter to CASE for MISREPRESENTATION OF PRODUCT SALES just to activate your urgent response?
My order ID: CAS56744
Email subject: [## 463268 ##] POOR PHONE CONDITION FOR ORDER: #CAS56744
January 9, 2026
Unprompted review
Reply from CompAsia
Hi Jeffrey Ang,
We sincerely apologize for the inconvenience caused, including the condition of the device, the delay in collection, and the lack of timely updates. We completely understand your frustration and appreciate your patience.
Kindly be informed that we will arrange an exchange of your device in Excellent condition. The replacement is scheduled to be ready by Monday, and we will ensure it is delivered promptly.
We truly regret the delay and miscommunication you experienced. Your feedback is important to us, and we are taking steps to improve our processes to avoid similar situations in the future.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
I buy S22 Ultra from compasia.
I buy S22 Ultra from compasia.. very worth it.. love it so much..
January 7, 2026
Unprompted review
Reply from CompAsia
Hi Syamsiah Mohamed,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Reply from CompAsia
Hi adamdmail,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I got a quality item from this store
January 5, 2026
Unprompted review
Reply from CompAsia
Hi Nurshafiq Omar INSPEN,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Device collected but need to wait up to…
Device collected but need to wait up to 14 working days for payment? it used to be payment on the spot.
Ref. # MYCAM25085193
Update: No payment received as of today (day 16th) when promised payment within 14 working days.
December 22, 2025
Unprompted review
Reply from CompAsia
Hi mick,
We sincerely apologize for the delay you experienced with our trade-in process.
We would like to share that your payment was processed and completed yesterday. Kindly allow some time for the amount to be reflected in your account, as processing times may vary depending on the bank.
Thank you for bringing this matter to our attention. Your feedback is taken very seriously, and we are committed to doing better.
Warm regards,
CompAsia Support Team
The phone i bought work really well
The phone i bought work really well. Very trusted. Tq
October 16, 2025
Unprompted review
Reply from CompAsia
Hi izwan daniel,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Reply from CompAsia
Hi M ARFFAN,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Very good and valuable experience.. Thank you
Very good and valuable experience
January 2, 2026
Unprompted review
Reply from CompAsia
Hi iramin mohd isa,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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