I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really Bad from CompAsia
Another week has gone by. Still no payment. This is bad, real bad from Compasia.Tell me how to get the payment as promised within 14 days, drop off 30th Dec 2025, as of now 24th January 2026 no payment? Order ID : MYCMY25023793
December 30, 2025
Unprompted review
Reply from CompAsia
Hi JT Lim,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCMY25023793.
We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Did not receive trade-in payment within promised timeframe
I used CompAsia’s trade-in service (Order No: MYCAM25087815) and was informed that payment would be made within 14 working days after the device was received. The device has already been handed over and accepted, but as of today (day 15 working days), I still have not received any payment.
I have contacted support but there is no clear resolution or confirmed payment date yet. This is disappointing as the main reason I proceeded with the trade-in was the promised payment timeline.
I am leaving this review to share my experience so others are aware that the payment timeline may not be honored.
January 23, 2026
Unprompted review
Reply from CompAsia
Hi pong,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25087815.
We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
really horrible service
really horrible service. I traded in my phone through CompAsia MYCAM25087386. The support centre spends more than 2days to respond besides that I’ve been waiting for over more than 14working days and I still don’t receive my money yet.it says expect to receive latest by this week.what do you mean by expect?it should be within the 14 working days.tmr and the day after tmr is not working days which mean today is the last day of the week to receive my money and now I still don’t receive anything yet
January 23, 2026
Unprompted review
Reply from CompAsia
Hi bryan hii,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25087386.
We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
No Update on ReNewToGo Pre-Order After 9 Days
I paid for ReNewToGo and received absolutely no email or update.
Customer service only asked me to wait 7–14 days, but it’s already been 9 days with zero progress.
This is extremely urgent for me, and the lack of communication is very frustrating.
Please clarify what is going on with my order right now.
Order #CAM79253 / #D15150 giving me in jan 13 until now.
January 13, 2026
Unprompted review
Reply from CompAsia
Hi jin,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Dropped off an iphone at KL Sentral…
Dropped off an iphone at KL Sentral outlet on 6th Jan 2026, today is 23rd January 2026, no disbursement of payment yet. Non reply of customer support via email and whatsapp. order ID : MYCAM26001250
January 6, 2026
Unprompted review
Reply from CompAsia
Hi isaac pang,
We sincerely apologize for the delay and any inconvenience caused.
Kindly be informed that your payment is scheduled to be included in the next disbursement batch, which will be processed next week. We appreciate your patience and understanding while this is being completed.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Great condition for a 2nd hand phone
Great condition for a 2nd hand phone! My girlfriend loves it. Until now, it's still running smoothly.
October 25, 2025
Unprompted review
Reply from CompAsia
Hi Rushdy Roslee,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Terrible and horrible experience with…
Terrible and horrible experience with Compasia.
Placed an order at their e-store. No update from the customer service, even I follow up with them, until now they play dead and ignoring me.
I had officially lodged a complaint with KPDN. Misleading advertising
Update comment:
Today 23 January, the fifth working day, still not getting any shipment detail or updates. The only update I got from them was your device still QC process.
They are just giving empty promises to customers.
My order ID #CAM79445
January 17, 2026
Unprompted review
Reply from CompAsia
Hi Kang Jian Min,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Easy to deal to buy phones
Easy to browse for phones and also easy process for purchasing a phone.
Phones delivered also in really good condition. Depends on what grade you choose.
Trusted!
November 4, 2025
Unprompted review
Reply from CompAsia
Thank you for your 5-star review!
We’re happy to know that you found our website easy to browse and the purchasing process smooth. We’re also glad the device arrived in good condition and met your expectations based on the selected grade.
Thank you for your trust and support. We hope to serve you again soon! 😊
Warm regards,
CompAsia Support Team
Good Quality
Had been bought 3 gadget with them.All come with good condition.Thumbs up to them.👍
November 20, 2025
Unprompted review
Reply from CompAsia
Dear customer,
Thank you for your 5-star review and for choosing CompAsia 😊
We’re glad to hear that all three gadgets arrived in good condition. Your support and kind feedback truly mean a lot to us.
We look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
I been purchase my mobile phone from…
I been purchase my mobile phone from the compasia a few time.. Its great services and the device also can be use. I would recommend others to purchase from the compasia
January 20, 2026
Unprompted review
Reply from CompAsia
Dear customer,
Thank you for your 5-star review and for choosing CompAsia 😊
We’re happy to hear that you’re satisfied with both our service and the device you purchased. Your recommendation truly means a lot to us.
We appreciate your support and look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
I keep coming back to CompAsia not to…
I keep coming back to CompAsia not to complain about the units that I purchased. I keep coming back because the units are as good as new. And it long lasts .
All the units that I purchased I sent it back to my country for my family.
Most of them were iphone.
My kids are still using it.
As a helper ,we can't buy HP on cash basis. I'm so thankful because they have grabpay option which is so much more easier. And I can choose what unit I can get.
I've been purchasing at compAsia for more than 3 years I think.
Planning to get tbh.
January 20, 2026
Unprompted review
Reply from CompAsia
Dear customer,
Thank you so much for your wonderful review and for trusting CompAsia over the past few years 😊
We’re truly happy to hear that the devices you’ve purchased are still performing well and being used by your family. Knowing that our products help you stay connected with your loved ones means a lot to us.
We’re also glad that our Grab PayLater option has made it easier for you to choose a device that suits your needs. Your continued support is greatly appreciated, and we look forward to assisting you again with your next purchase ❤️
Warm regards,
CompAsia Support Team
great product and delivery was smooth…
great product and delivery was smooth and quick, had to replace lcd once but aside from that my iphone 14 was perfect, will buy again when i need to get a new device👍👍
January 20, 2026
Unprompted review
Reply from CompAsia
Dear customer,
Thank you for taking the time to share your experience with us 😊
We’re happy to hear that you’re satisfied with the product and that the delivery was smooth and quick. We also appreciate your understanding regarding the LCD replacement, and we’re glad everything worked out well in the end.
Your support truly means a lot to us, and we look forward to serving you again when you’re ready for your next device 😊
Warm regards,
CompAsia Support Team
Non Payment
Dropped off a tablet in Pavilion Bukit Jalil on 28th December 2025, today is 19th January 2026, no disbursement of payment yet. Non reply of customer support via WhatsApp. FYI this is my order ID : MYCAM25086751. It’s already more than 14 working days. I will proceed with legal action and police report is this is not resolved soon
January 19, 2026
Unprompted review
Reply from CompAsia
Hi Jeremy Lee Jian Min,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25086751.
We have checked your case and would like to inform you that your payment is scheduled to be processed and you will receive it by tomorrow at the latest.
We truly understand your frustration and appreciate your patience while this was being resolved. Should you not receive the payment by then, please contact us again immediately and we will escalate this with priority.
Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused.
Warm regards,
CompAsia Support Team
Reply from CompAsia
Hi Dian,
Thank you so much for the 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Device all okay but can improve for the…
Device all okay but can improve for the services once devices is not available kindly dont publish it in website as well. Once it consider urgent means it is must deliver on time. But it's okay, can accept it. TQ
January 19, 2026
Unprompted review
Reply from CompAsia
Hi shafiqa sharif,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Frustrated customer
Hi comp Asia, I’m really pissed off with your service , receive your client’s RM2759 and provided a faulty phone. When requested for warranty with solid video proof of the faulty device, took more than one and a half month, took more than 1 and a half month with no news and updates!! Keep saying will expedite, I followed up multiple times still no feedback. Great job! That’s how comp Asia does business? Well done.
January 18, 2026
Unprompted review
Reply from CompAsia
Hi Ching,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Very poor and unresponsive customer…
Very poor and unresponsive customer service.
Since you are not replying to my follow-ups, I am escalating my follow-up. It has been six days since date of purchase and I have not yet received any update on Order #CAP42490. Provide an exact timeline for delivery.
January 17, 2026
Unprompted review
Reply from CompAsia
Hi R.F. Baria,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAP42490. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Terrible Experience with Macbook Purchase
Nightmare experience; bought a macbook pro, that was advertised as excellent condition. LCD has lines and was flickering when I received it. Back and forth with level 1 Support continued for more than a month - and then they took Macbook since more than week ago with no replacement and refund. Leaving me in a limbo.
I am thinking to consider claims court if CompAsia cannot make right my purchase.
December 30, 2025
Unprompted review
Reply from CompAsia
Hi Zheyuan Chen,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, our respective team have reviewed your issue for order CAS58045, and we will continue to follow-up via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
As far as the last two years dealing…
As far as the last two years dealing with compasia (two selling, and two buying devices from them) I've had no issues. Rather, exceptionally great service from them from my recent purchase of a S22 which they upgraded to S22 Ultra at no cost (due to stock issue).
Not sure if I'm just a rare case but their consistent manner to provide me good service says something.
January 16, 2026
Unprompted review
Reply from CompAsia
Hi ayylmao,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Worst service .
Worst service .I have selected wrong and mobile by mistake and paid also today .15/1/2026 at the same time I email them to cancel.but they said unable to cancel..I have never seen before such a worst service
Order #CAS59434
I have cancelled immediately when I place the order .at the same time .The order shipped only today ..
January 15, 2026
Unprompted review
Reply from CompAsia
Hi Muthu Samy,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Unfortunately, as stated in our Device Sales Terms & Conditions, orders cannot be cancelled once they’ve been confirmed. You can review the full details here:
https://compasia.sg/pages/device-sales-terms-conditions
Upon checking our system, your order has already been shipped to the address provided. We truly understand this is inconvenient.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
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