I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jujurly ❤️
Hi,
im Dendy from sandakan,
So far i already bought maybe 5 or more devices.
Don't have any issues and the device condition is superb.
Fast delivery mostly only take 3 days to sabah❤️
I also recommend one of my friends to bought the Nubia red magic 8s pro to be specific 😅 and this is prior to the referral program 😅 which mean compasia have done a great job and this comment is not ai generated ❤️ Mantap!
February 10, 2026
Unprompted review
Reply from CompAsia
Hi Niichan Sama,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Really affordable with the price
Really affordable with the price , its like a new phone !!
February 9, 2026
Unprompted review
Reply from CompAsia
We are truly honoured and grateful for your kind rates and words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Good and quality product
February 9, 2026
Unprompted review
Reply from CompAsia
We are truly honoured and grateful for your kind rates. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Reply from CompAsia
Thank you so much for your kind feedback!
We’re thrilled to hear that your phone arrived in excellent condition and met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Bought 4 iPhones for my daughters and I…
Bought 4 iPhones for my daughters and I have no issue with the phones. Value for money. And flexible payments options too. Will buy more in the future.
December 1, 2025
Unprompted review
Reply from CompAsia
Hi Wawan Toga,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Everything was fast and smooth
Everything was fast and smooth. I initially ordered iPhone 15 plus but not even two days after i checked out my order i receive a call to notify that my initial order was out of stock. The person that called me was also very helpful to guide me through on what other options i have. And soon after that i received an email confirming the change of my order with confirmation that I will receive refund. And i received my device i think like 4 or 5 days after my initial order which was much more quicker than i anticipated. And i did also receive my refund money like a week after i got my device
All in all for me it was a smooth and effective process, though i would definitely appreciate it if you guys could give more heads up or like updates on my the process. But other than that it's all good!
Thank you for your service :)
November 11, 2025
Unprompted review
Reply from CompAsia
Hi Fatimah Zehra,
Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
I am extremely angry and disappointed…
I am extremely angry and disappointed with CompAsia. I ordered iPhone 16 128GB Black (Excellent Condition) with Apple Watch SE 2020, and my order has been delayed for more than 2 weeks with NO clear update or proper explanation.
I trusted this company, but instead I received stress, frustration, and terrible service. Customer support keeps giving excuses and asking me to wait again and again. This is NOT acceptable.
I want my item to be DELIVERED IMMEDIATELY. If there is still no action or fast solution, I will escalate this case to SRS (consumer complaint system) and take further action.
CompAsia needs to take responsibility. This is the worst shopping experience I have ever had. Think carefully before buying from this company
February 3, 2026
Unprompted review
Reply from CompAsia
Hi muhamad syafik,
We sincerely apologize for the frustration and negative experience you’ve had with us. We understand how upsetting this must have been for you.
To assist you as quickly as possible, could you kindly share your order number with us via email or WhatsApp? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Bought a second hand iphone13
Bought a second hand iphone13. So far no issues. Good n fast reliable seller
February 3, 2026
Unprompted review
Reply from CompAsia
Hi Ezad Jais,
Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
I’ve bought three devices from them
I’ve bought three devices from them, a macbook pro, an ipad air and an apple watch. Been using them daily and so far no issues at all. It’s great value, i get them at second hand price, they look and perform like new. Would surely recommend buying from them.
October 23, 2025
Unprompted review
Reply from CompAsia
Hi Samuel Lee,
Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
I have purchased 3 units already
I have purchased 3 units already and so far no issue at all for all the units. Highly recommended. Thank you CompAsia
February 2, 2026
Unprompted review
Reply from CompAsia
Hi Anthony Ani,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
No payment receive after 1 month
Very bad experience with Compasia.
Today 02 February 2026 it has been over a month,I was informed that payment would be made within 14 working days after the device was received. my 2 devices has been handed over and accepted with their referrence given MYCAM25085873 & MYSMMY25023094 but as of today (more than a month), I still have not received any payment.
customer service is completely unresponsive. I’ve reached out multiple times through the provided channels but no reply, no update, nothing.
customer service officer replied that payment is in process and will expected credit to my account latest by next week which is 25 January 2026 but until now 02 February 2026 I still haven't receive any payment. email checked about the payment status again customer service is completely ignore my email. This is becoming very frustrating.
2 devices references as below
1. CompAsia Order ID: MYSMMY25023094
Samsung Order ID: MY251214-54899519
2. MYCAM25085873
December 25, 2025
Unprompted review
Reply from CompAsia
Hi Cherrie Teo,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, the delay in your payment is due to the devices being handed over at the store, which took longer than usual to be sent back to our HQ for processing. Please be assured that we have escalated and will expedite your payment as quickly as possible.
We truly appreciate your patience and understanding while we work to resolve this matter. Rest assured, we are closely monitoring your case and will update you once the payment has been processed.
Thank you again for bringing this to our attention.
Regards,
CompAsia Support Team
Smooth process and got the phone in two…
Smooth process and got the phone in two days only. But it’s better for them to regularly update on the phone options such as color and size because when I want the white one, then they said they only have blue. After all the phone is functioning well and in a good condition. Affordable price too.
November 7, 2025
Unprompted review
Reply from CompAsia
Hi Shallyna Sham,
Thank you for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and we remain committed to improving our communication and overall service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Fuss free purchases
Fuss free purchases
Delivered in a protective box provided.
Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
January 3, 2026
Unprompted review
Reply from CompAsia
Hi eddy yeo,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great service … Quality products ?
Great service … Quality products ?
December 1, 2025
Unprompted review
Reply from CompAsia
Hi Miniature Schnauzer,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our service and products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
The device all good and well functional…
The device all good and well functional for all part. Recommended to purchase
January 28, 2026
Unprompted review
Reply from CompAsia
Hi MUHAMMAD NAZMI,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
From Hero to Vilin
I have purchased two or three phones from CompAsia Philippines in the past with good results. I recently talked my wife into purchasing a phone from them. I really regret doing so. Absolutely, totally unacceptable customer service and ridiculous overreach in purchase requirements, including a picture of her holding up her passport and the credit card she used in the purchase!!! Also, customer service has been TOTALLY UNRESPONSIVE to her emails asking for a logical reason for the requirements (probably because their position is impossible to justify), and to requests for shipping updates. They turned what would have been a lifelong customer/advocate into an enemy. Nice job!
January 14, 2026
Unprompted review
Reply from CompAsia
Hi Evans House,
We sincerely apologize for the frustration and negative experience you’ve had with us. Kindly provide your order number via email for us to further assist and solving your issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your patience and understanding.
Regards,
CompAsia Support Team.
MYCAM26003011 I have drop my phone on…
MYCAM26003011 I have drop my phone on 13/1 till today 28/1 more than 14 day but still yet recieve any payment i have tried to contact via whatsapp and email no any reply customer support worst big company for so many year but no improvement please let me know how??
January 13, 2026
Unprompted review
Reply from CompAsia
Hi Sherman Ng,
We sincerely apologize for the delay you experienced with our trade-in process. Thank you for providing your order ID: MYCAM26003011. We will escalate this matter to our respective team for further checking on the payment.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
I purchased a Macbook and everything is…
I purchased a Macbook and everything is great so far. I'm having a great time with my laptop. Managed to get one at a fraction of the price. Definitely would recommend to friends. This review is based in Singapore.
January 28, 2026
Unprompted review
Reply from CompAsia
Hi Puteri Izzaty,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our service and products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I'm happy with the phone and the deal I…
I'm happy with the phone and the deal I got from the company. I wanted a good 2nd smartphone that did the basics.
January 27, 2026
Unprompted review
Reply from CompAsia
Hi Mohamed Ramli Tahar,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I was hesitant at first cause the…
I was hesitant at first cause the prices are good to be true one of the best price in the market. Eventually I bought the iPhone 15 for my husband n I'm glad I did cause it looks as good as brand new. Overall was a good experience and the product work really well with 100% battery health! Highly recommended!
October 15, 2025
Unprompted review
Reply from CompAsia
Hi Nutella Tart,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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