shop.eibos3d.com Reviews 3

I would like to express my extreme disappointment with the lack of communication and resolution regarding my order.

Despite reporting the faulty and excessively loud auto-venting units on my TETRAS dryer shortly after delivery in November, and being promised replacement parts on November 28th, I have received no updates. The tracking number provided has never shown any progress, and my subsequent follow-up emails have gone completely ignored.

A product is only as good as the support behind it. Between the defective hardware and the total lack of communication, my experience has been a series of broken promises. I strongly advise potential customers to avoid this product until Eibos demonstrates they can actually support their users

My order was delivered to Germany instead of Switzerland for some reason, I don't know who messed up so I won't deduct stars for this. However, Eibos contacted me before I even noticed and asked if I got my order. I said no and they immediately sent the products again. The parcel arrived a few days later. Great customer service.

Update: I bought a whole bunch of their vacuum bags and they're awful. They often get holes where the plastic crinkles when pulling a vacuum and if they actually hold a vacuum moisture permeates the plastic. I sealed several spools with a container full of molecular sieve, a very strong desiccant, and within just a few months the humidity in the bags reached ~35% which is about the humidity of the storage room in winter. They still held a vacuum, but water molecules are smaller than oxygen and nitrogen, so the bags are air- but not vapour proof.